2019/04/11
Celent recognizes Deutsche Bank Spain as the winner of the Model Wealth Manager 2019 Client Experience Award for its initiative New Investment R…
Research related to TCS
Research related to TCS BaNCS Global Banking Platform for Community and Regional banks
-
2023/03/06It’s no secret that banks’ adoption of public cloud has been proceeding faster than anyone (including us, honestly) predicted two years ago. Whe…
-
2023/02/27In November 2022, the Court of Justice of the European Union invalidated a provision the EU’s 4th Anti-Money Laundering Directive that allowed a…
-
2023/02/20The shift to customer-centric product propositions in an API-driven, ecosystem world is driving a dramatic shift in partnership strategies (such…
-
2023/01/30Increasingly, risk offices at financial institutions are using advanced data management and artificial intelligence (AI), orchestration, high-pe…
-
2023/01/05Just before Christmas, the UK banking regulators fined TSB Bank £49m for operational risk management and governance failures relating to a core…
-
2022/12/15A traditionally slow moving and staid market, core banking platforms in the last 5-10 years are emerging as one of the key pieces to long-term t…
-
2022/12/14The core banking system revolutionized the ability of the retail banking sector to achieve scale. However, what were initially key enablers have…
-
2022/12/12Fraud continues to challenge the payments industry. In a recent survey of our banking contacts, we asked the participants about their payments p…
-
2022/12/11In recent years, financial institutions have sought to lower AML compliance costs—and increase the effectiveness of their compliance programs—by…
-
2022/11/11Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
-
2022/10/31Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
-
2022/10/31Recorded on October 27th, 2022 Geopolitical and economic headwinds, following straight on the heels of the pandemic, highlight the need for resi…
-
2022/10/28Previsory is a portmanteau word coined by Celent to describe a forward-looking view of technology, and advice on how to respond to and leverage…
-
2022/10/23A major difference between neobanks and traditional banks lines in pricing. Indeed, while neobanks invariably deliver a strong, intuitive digita…
-
2022/10/23Geopolitical and economic headwinds, following straight on the heels of the pandemic, highlight the need for resilience and agility in Risk func…
Research related to TCS BaNCS for Reconciliations
-
2020/08/09Reconciliation is a critical part of capital markets operations because the inability to get it right can result in business losses, suboptimal…
-
2019/01/24Intelligent automation-enabled tools promise to offer significant operational and efficiency improvements in the middle and back office in capit…
-
2017/06/21Just got back from the FTF Sec Ops Conference in Boston. Front-to-back asset management workflow was the main focus of the conference with some…
Research related to TCS BaNCS for Property and Casualty
-
2023/02/27Policy admin systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. O…
-
2023/02/14This report provides an overview of the policy administration systems available in Asia Pacific for property casualty insurance carriers. The re…
-
2023/02/11This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
-
2023/02/10This report profiles major property casualty policy administration systems available in Latin America today. It profiles 19 policy administratio…
-
2022/09/28This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
-
2022/08/05What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
-
2021/06/30Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
-
2021/03/11
Insurers are pursuing digitization while challenging themselves to become customer centric. Some have gone the path of establishing greenfield d…
-
2021/03/11In today’s globalized business environment, companies increasingly seek success outside their borders. To differentiate themselves, internationa…
-
2021/03/10Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
-
2021/03/03Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
-
2021/01/19This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
-
2020/12/18The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
-
2020/12/02The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
-
2020/11/26This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles…
Research related to BaNCS ADK
-
2023/03/23Celent is keeping an eye on the emerging consumer tech that might provide new ways for banks and service providers to engage with digital custom…
-
2023/03/19With the worst effects of the pandemic now having receded, the corporate banking industry is back to focusing on revenue and profitability. As s…
-
2023/02/23Earlier this year my colleague, Gareth Lodge, published research about the adoption of ISO 20022 around the world. The requirement for Swift ban…
-
2023/02/22A recent companion report, Unlocking Treasury Insights: Road Map to Intelligent Solutions (January 2023), outlined the cash management and liqui…
-
2023/01/22In times of economic stress, with high inflation, increasing borrowing costs, and exchange rate volatility, tools for managing liquidity become…
-
2022/12/13The sun has been rising on the small business front. New data from the Small Business Administration Office shows that the number of small busin…
-
2022/12/13The sun has been rising on the small business front. New data from the Small Business Administration Office shows that the number of small busin…
-
2022/12/13Digitalization of customer engagement has come a long way since Celent’s 2019 vendor comparison. While commoditization has marched on, Celent fi…
-
2022/12/12In November 2018, Celent published its first report on unattended, automated corporate digital channels, Corporate-to-Bank Integration: The Need…
-
2022/12/05Although the UK Open Banking and European Union PSD2 legislation had specific goals to open up consumer financial services, it also paved the wa…
-
2022/11/30Digitalization of customer engagement has come a long way since Celent's 2019 vendor Comparison. While commoditization has marched on, Celent fi…
-
2022/11/28Digitalization of customer engagement has come a long way since Celent’s 2019 vendor comparison. While commoditization has marched on, Celent fi…
-
2022/11/16With the fall conference season winding down, several members of the Celent banking team have written blog posts reflecting on the themes and ne…
-
2022/11/11
Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
-
2022/11/02Geopolitical and economic waves have shocked markets around the world. In a period of disrupted supply chains, accelerating inflation, and risin…
Research related to TCS BaNCS for Wealth Management
-
2023/03/08Summary In-depth personalization experiences rely on relevant user data, unifying their engagement channels, and creating segments to build firs…
-
2023/03/03It is well known that advisors spend an inordinate amount of time on non-revenue producing and non-client facing activities. These include admin…
-
2023/02/24Our upcoming report Advisor Productivity: What’s Technology Got To Do, Got To Do With It? reveals that financial advisors spend an inordinate am…
-
2022/09/30Experiencing product value before purchase drives growth—Product-Led Growth:PLG •This is a primer for those who are not so familiar with Product…
-
2022/07/24Investment Culture Has Rooted in Japan, However Spread of Open APIs Is Slower than Expected In Japan, a country with a large amount of personal…
-
2022/05/16The acquisition of Redtail by Orion positions Orion as one of the most comprehensive all-in-one platform providers serving both RIAs and enterpr…
-
2021/05/18As the world finally turn the page to a new post-pandemic chapter, the Wealth Management industry has reason for cautious optimism. While much u…
-
2021/04/29
Representatives of the wealth managmenet industry gathered at Celent's Live Wealth Management Session at I&I Week 2021. Under the theme of Accel…
-
2021/04/07Celent hosted its 15th annual Innovation & Insight Week (I&I Week) and its fourth annual Model Wealth Manager Awards (Model WM Awards) program o…
-
2021/03/08
Congratulations Morgan Stanley, Merrill Lynch, and BNY Mellon Pershing on being Celent's Model Wealth Manager 2021 award winners! Links to the c…
-
2020/11/29リサーチは投資情報戦略の動力源です。投資の意思決定がより高度になるにつれ、複雑なデータフローを管理し、ワークフローをサポートし、同じチームの複数のメンバーが共同で投資調査を行うことができるようにする必要性が高まっています。 リサーチ・マネジメント・システム（RSM）は、バイサイドのフロン…
-
2020/09/27Research helps power the investment engine. With investment decision-making getting more advanced, there is an increasing need to manage complex…
-
2020/09/21Join Awaad Aamir as he highlights findings from over 30 direct financial institution use cases on wealth management IT spending. Our videocast w…
-
2020/08/11COVID-19 has prompted many Wealth Management firms to reevaluate investment priorities for 2020 and beyond. The following report attempts to pro…
-
2020/06/21Set to go into effect on June 30, Reg BI requires US broker‐dealers to adhere to a best interest standard of care when making a recommendation o…
Research related to BFSI IT Services
-
2023/03/08Insurance distribution is an increasingly important point of discussion among senior executives at insurers. With the emergence of insurtech cam…
-
2023/03/08Are emerging technologies providing cost-effective options to manage closed block policies? In the L&A insurance segment, millions of policies t…
-
2023/02/27Industry standards are defined by industry-wide acceptance. It is that universality that makes them so hard to establish, and so useful once the…
-
2023/01/29In December 2022, I had the opportunity to attend the AWS re:Invent summit at Las Vegas and observed announcements on new products and functions…
-
2023/01/17Robotic process automation has a strong foothold in all industries globally, and its application in the insurance industry is forecasted to cont…
-
2022/10/25Celent conducted a survey of producers with a set of questions covering management issues related to the use of technology, digital transformati…
-
2022/09/30
Experiencing product value before purchase drives growth—Product-Led Growth:PLG •This is a primer for those who are not so familiar with Product…
-
2022/07/24
Investment Culture Has Rooted in Japan, However Spread of Open APIs Is Slower than Expected In Japan, a country with a large amount of personal…
-
2022/06/10Over the past week, I attended the first in-person Insuretech Connect Asia (ITC Asia) in Singapore since the pandemic, and it was also the first…
-
2022/05/31COVID-19 created lasting changes in the distribution of life insurance. The evolution of direct-to-consumer (D2C) sales was slow until the pande…
-
2022/05/19Back in December, we published our annual Previsory report, Celent 2022 Edition: Technology Trends Report . This report summarizes the major dis…
-
2022/02/09The colocation market is thriving. Although highly associated with high frequency traders utilizing ultra-low latency trading strategies, exchan…
-
2021/12/06The marketing statements of financial institutions have for years touted“customer-first”, “customer 360”; and “omnichannel communications” to de…
-
2021/11/17
Not long ago insurers were resistant (or, at best hesitant) to move legacy data and applications to any place outside of the control of their ow…
-
2021/10/02Alternative data sources have been discussed as a possible way to provide a more digital insurance experience. In this report, we will examine d…
Research related to TCS BaNCS for Corporate Actions
-
2020/05/03Treasury and capital markets divisions at banks continue to struggle with the trilemma of complying with regulatory changes and meeting evolving…
-
2020/02/21The race is on to get lean and agile. Unfortunately, capital markets firms continue to struggle with common operational and technology challenge…
-
2019/11/27Corporate actions processing has lagged other areas in technology innovation. However, developments in new technology and low-cost operating mod…
-
2019/09/10Join us for this presentation by Arin Ray addressing corporate actions automation and how to leverage innovative technology to improving efficie…
-
2019/08/16A failure to elect on a corporate action due to an operational error can hurt the beneficiary financially. This exposes the firm to scrutiny abo…
-
2019/08/14With a more relaxed US regulatory climate, tax reform and growing cash reserves more public companies are building strategic growth through merg…
-
2019/08/06With growing volumes and complexities of corporate actions, intensifying regulatory scrutiny on transparency in corporate governance, and dimini…
-
2019/05/14The pursuit for improving automation levels goes back a long time in the capital markets. Success has been achieved in some areas, but a lot rem…
-
2019/01/24
Intelligent automation-enabled tools promise to offer significant operational and efficiency improvements in the middle and back office in capit…
Research related to TCS BaNCS for Payments
-
2023/03/19
With the worst effects of the pandemic now having receded, the corporate banking industry is back to focusing on revenue and profitability. As s…
-
2023/02/16One topic I’ve written and spoken extensively about over the last 15 years is ISO 20022. Put simply, it is the future of financial messaging, in…
-
2023/02/13Almost exactly four years ago, on March 18, 2019, FIS and Worldpay announced their marriage. As we commented then, there seemed to be a number o…
-
2023/01/24ISO 20022 is rapidly becoming the financial messaging standard, with projects in many countries and in many payment rails. One of the most signi…
-
2022/12/12
Fraud continues to challenge the payments industry. In a recent survey of our banking contacts, we asked the participants about their payments p…
-
2022/11/11
Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
-
2022/11/02
Geopolitical and economic waves have shocked markets around the world. In a period of disrupted supply chains, accelerating inflation, and risin…
-
2022/10/31
Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
-
2022/08/07Celent has been extolling the benefits of payment processing in the cloud for more than 15 years, yet little progress has been made. However, as…
-
2022/06/27Well, I was wrong, as were most of the industry, but I suspect we’re largely happy nevertheless. I refer to the announcement, finally, on June 2…
-
2022/06/122022 will be a critical year in corporate banking. With the impact of the pandemic now largely behind us and today’s customer expectations now c…
-
2022/05/14Winners in corporate and commercial banking are leaping ahead of the competition by leveraging technology to accelerate digital innovation and g…
-
2022/04/27While banks in Europe have been using ISO 20022 for SEPA schemes for a decade now, despite what non-European banks may think, it doesn't mean th…
-
2022/04/06Yesterday, The Wall Street Journal reported that large banks in the US are considering whether to expand the Zelle network into merchant payment…
-
2022/03/16IndusInd Bank was struggling to cope with the hypergrowth that Indian payments are seeing, with one system, UPI, growing nationally 14 billion t…
Research related to TCS BaNCS for Islamic Banking
-
2023/02/27
Industry standards are defined by industry-wide acceptance. It is that universality that makes them so hard to establish, and so useful once the…
-
2023/01/30
Increasingly, risk offices at financial institutions are using advanced data management and artificial intelligence (AI), orchestration, high-pe…
-
2022/10/31
Recorded on October 27th, 2022 Geopolitical and economic headwinds, following straight on the heels of the pandemic, highlight the need for resi…
-
2022/10/28
Previsory is a portmanteau word coined by Celent to describe a forward-looking view of technology, and advice on how to respond to and leverage…
-
2022/10/23
Geopolitical and economic headwinds, following straight on the heels of the pandemic, highlight the need for resilience and agility in Risk func…
-
2022/06/15Digital technologies including big data analytics, artificial intelligence, cloud, and APIs have already transformed customer-facing functions a…
-
2022/03/29The last 24 months have seen tectonic shifts in cloud adoption and openness to the cloud in financial services. The forces of digitalization, in…
-
2022/03/15Congratulations to Celent's Model Risk Manager 2022 Award winners: ABN AMRO, BNP Paribas S.A., DBS Bank, Fincare Small Finance Bank, Forcht Bank…
-
2021/12/06The Risk team at Celent has regular conversations with industry participants to identify the technology and operational challenges they are faci…
-
2021/11/02With the growing adoption of cryptocurrencies and crypto-based assets, the crypto ecosystem and its participants are coming under greater scruti…
-
2021/10/19The specialized technology that supports risk management functions has traditionally been supplied by internal development teams as well as by e…
-
2021/07/23Digitalization of financial services is creating new products, channels, and business models. New players such as digital banks, payment and rem…
-
2021/06/21This year, Celent interviewed 25 chief information officers and senior technology leaders of global market infrastructure (MI) to understand the…
-
2021/05/11Risk and compliance functions have traditionally lagged in adopting new technology. But that had started to change in the last 24 months, and th…
-
2021/04/13In its inaugural year, Celent Model Risk Manager 2021 program received several high-quality nominations from a diverse mix of financial institut…
Research related to TCS BaNCS Digital Solution for Agents/ Brokers
-
2021/09/29Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distri…
-
2021/09/20The digital experience for agents is becoming a new strategic battleground for insurance companies. Digital capabilities are being extended acro…
-
2021/07/19Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
-
2021/06/30
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
-
2021/06/10Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
-
2019/09/27Agent portal technology promises to provide agents with the ease and speed of a digital experience. This review of 18 solutions compares them an…
-
2019/09/27Portals have evolved from acting as a gateway to providing a single look and feel that eases data entry and allows the agent to conduct their tr…
-
2018/10/29A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
Research related to TCS BaNCS - Core Banking
-
2023/03/06
It’s no secret that banks’ adoption of public cloud has been proceeding faster than anyone (including us, honestly) predicted two years ago. Whe…
-
2023/02/20
The shift to customer-centric product propositions in an API-driven, ecosystem world is driving a dramatic shift in partnership strategies (such…
-
2023/01/05
Just before Christmas, the UK banking regulators fined TSB Bank £49m for operational risk management and governance failures relating to a core…
-
2022/12/15
A traditionally slow moving and staid market, core banking platforms in the last 5-10 years are emerging as one of the key pieces to long-term t…
-
2022/12/14
The core banking system revolutionized the ability of the retail banking sector to achieve scale. However, what were initially key enablers have…
-
2022/11/11
Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
-
2022/10/31
Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
-
2022/10/23
A major difference between neobanks and traditional banks lines in pricing. Indeed, while neobanks invariably deliver a strong, intuitive digita…
-
2022/08/06As banks chart their course through the imperative of digital transformation, one increasingly common approach is to launch a digital bank on a…
-
2022/06/15About the Interview: We chatted with Jeffrey Severjin, Chief Technology officer of five°degrees, about its °neo core banking engine. About five°…
-
2022/06/15About the Interview: We chatted with Travers Clarke-Walker, Thought Machine's Chief Marketing Officer, about its core banking system Vault. Abou…
-
2022/06/15About the Interview: We chatted with Michael Haney, Head of Digital Core for Technisys, about Cyberbank, the firm's Digital Engagement accelerat…
-
2022/06/15About the Interview: We chatted with Vishal Dalal, CEO U.S., Europe, and Asia, about Pismo's core banking platform. About Pismo Pismo is a techn…
-
2022/06/15About the Interview: We chatted with Raju Daryani, EVP & Head of Digital Core at Intellect Design Arena, about the firm's strategy and offerings…
-
2022/06/15About the Interview: We chatted with Javier Bucheli, SVP at CobisCorp, about the COBIS Digital Platform. About CobisCorp Our mission is to empow…
Research related to TCS BaNCS for Compliance
-
2023/02/28As financial institutions and regulated industries face ever more complex money laundering and criminal schemes, a sole reliance on rules is no…
-
2023/02/27
In November 2022, the Court of Justice of the European Union invalidated a provision the EU’s 4th Anti-Money Laundering Directive that allowed a…
-
2023/01/30
Increasingly, risk offices at financial institutions are using advanced data management and artificial intelligence (AI), orchestration, high-pe…
-
2022/12/12
Fraud continues to challenge the payments industry. In a recent survey of our banking contacts, we asked the participants about their payments p…
-
2022/12/11
In recent years, financial institutions have sought to lower AML compliance costs—and increase the effectiveness of their compliance programs—by…
-
2022/10/31
Recorded on October 27th, 2022 Geopolitical and economic headwinds, following straight on the heels of the pandemic, highlight the need for resi…
-
2022/10/28
Previsory is a portmanteau word coined by Celent to describe a forward-looking view of technology, and advice on how to respond to and leverage…
-
2022/10/23
Geopolitical and economic headwinds, following straight on the heels of the pandemic, highlight the need for resilience and agility in Risk func…
-
2022/09/28Adverse media monitoring has grown from its origins as a filter for politically exposed persons (PEPs) to an effective means for uncovering an e…
-
2022/07/31The pandemic and the Ukraine crisis have unleashed an age of perpetual black swan effects, from supply chain disruptions to inflation. But the p…
-
2022/07/27Since black swan events are by definition unpredictable, risk and compliance needs to always be ready to handle them. This requires agility in t…
-
2022/07/18Anti-money laundering operations are challenged by regulatory risk due to false negatives (missed suspicious cases) as well as inefficiencies du…
-
2022/06/15
Digital technologies including big data analytics, artificial intelligence, cloud, and APIs have already transformed customer-facing functions a…
-
2022/06/07Financial institutions are increasingly looking to build and maintain sustainable Anti-Financial Crime (“AFC”) programs that can adapt to variou…
-
2022/05/18Anti-money laundering (AML) and counter-terrorist financing (CTF) programs are designed around a decade-old compliance-focused model that acts a…
Research related to TCS OPTiX
-
2023/02/23
Earlier this year my colleague, Gareth Lodge, published research about the adoption of ISO 20022 around the world. The requirement for Swift ban…
-
2023/02/22
A recent companion report, Unlocking Treasury Insights: Road Map to Intelligent Solutions (January 2023), outlined the cash management and liqui…
-
2023/01/22
In times of economic stress, with high inflation, increasing borrowing costs, and exchange rate volatility, tools for managing liquidity become…
-
2023/01/21In late 2022 I posted on the criticality for treasuries to manage cash and liquidity, It’s all About the Cash – Thoughts from AFP 2022. In respo…
-
2022/11/13Effective data management includes broad technology tools that are focused on optimizing data collection, quality control, processing, and analy…
-
2022/09/20Celent’s parent company, Oliver Wyman, recently published a paper on the transformation of banking using AI (The AI Revolution in Banking). It i…
-
2022/08/24The interest in sustainable and impact investing remains high, and while scepticism is developing, much of this is focused on the potential for…
-
2022/08/19Beyond enabling analytics and insights, corporate banking data is the foundation of new product and service innovations, and the move to Open Ba…
-
2022/08/18In this report, we look at how data solutions play a role to provide support for actuary and underwriting functions in the insurance value chain…
-
2022/08/02Banking is one of the most data-intensive industries, with data woven into every facet of client experience, banking operations, and servicing.…
-
2022/06/08I recently joined the Celent Corporate Banking Practice, having spent most of my career working at the intersection of business and technology w…
-
2022/05/14Over the past week, I had the great opportunity to present at two events – Celent’s inaugural Asia webinar series and the Toronto Machine Learni…
-
2022/04/14In this discussion, Aneesh Chopra,President, CareJourney, who served in the Obama Administration as the first US Chief Technology Officer, chatt…
-
2022/03/29ESG criteria promotes doing business for good and holds organization accountable for actions that are damaging to the people and planet it aims…
-
2022/03/18Investment firms are continuing to reprioritize technology investments to focus on strategic data enablement, with broader aims of relieving pre…
Research related to Quartz solution for Compliance - Transaction Monitoring System
-
2023/02/28
As financial institutions and regulated industries face ever more complex money laundering and criminal schemes, a sole reliance on rules is no…
-
2023/01/30
Increasingly, risk offices at financial institutions are using advanced data management and artificial intelligence (AI), orchestration, high-pe…
-
2022/12/12
Fraud continues to challenge the payments industry. In a recent survey of our banking contacts, we asked the participants about their payments p…
-
2022/12/11
In recent years, financial institutions have sought to lower AML compliance costs—and increase the effectiveness of their compliance programs—by…
-
2022/10/31
Recorded on October 27th, 2022 Geopolitical and economic headwinds, following straight on the heels of the pandemic, highlight the need for resi…
-
2022/10/28
Previsory is a portmanteau word coined by Celent to describe a forward-looking view of technology, and advice on how to respond to and leverage…
-
2022/10/23
Geopolitical and economic headwinds, following straight on the heels of the pandemic, highlight the need for resilience and agility in Risk func…
-
2022/07/31
The pandemic and the Ukraine crisis have unleashed an age of perpetual black swan effects, from supply chain disruptions to inflation. But the p…
-
2022/07/27
Since black swan events are by definition unpredictable, risk and compliance needs to always be ready to handle them. This requires agility in t…
-
2022/06/15
Digital technologies including big data analytics, artificial intelligence, cloud, and APIs have already transformed customer-facing functions a…
-
2022/06/07
Financial institutions are increasingly looking to build and maintain sustainable Anti-Financial Crime (“AFC”) programs that can adapt to variou…
-
2022/05/18
Anti-money laundering (AML) and counter-terrorist financing (CTF) programs are designed around a decade-old compliance-focused model that acts a…
-
2022/03/29
The last 24 months have seen tectonic shifts in cloud adoption and openness to the cloud in financial services. The forces of digitalization, in…
-
2022/03/21Anti-money laundering (AML) compliance continues to face challenges of efficiency and efficacy. Recent advances in data and analytics can be lev…
-
2022/03/15
Congratulations to Celent's Model Risk Manager 2022 Award winners: ABN AMRO, BNP Paribas S.A., DBS Bank, Fincare Small Finance Bank, Forcht Bank…
Research related to Property and Casualty Claims
-
2022/03/29Celent profiles 23 core claims systems that are in use or being marketed for use in North America There are sixteen systems that qualified for C…
-
2022/02/11The burgeoning Insurtech space is vast and rapidly evolving. It is difficult for even the savviest of industry insiders to keep up with today’s…
-
2021/06/30
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
-
2021/04/20This report is part of a series on claims systems in North America, Latin America, EMEA, and the Asia-Pacific. It profiles the majority of the p…
-
2021/03/10
Every company that embarks on a transformation initiative has its own set of challenges to overcome. For the AA, the list was long but not too d…
-
2020/12/02This Solution Brief discusses one solution which delivers this new vision for claims teams, seeks to leverage the configurability of the low cod…
-
2020/07/19Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. This re…
-
2020/05/12Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. Our rev…
-
2020/03/22Claims systems are becoming increasingly sophisticated as insurers look to optimize their processes and improve the customer experience. This r…
-
2020/02/13At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
-
2020/02/09This report explains the use cases of computer vision and OCR in insurance companies, together with the offerings vendors have developed. Next,…
-
2019/10/26At InsureTech Connect, Celent organized and delivered a four-hour session to a packed room. The topic was "Unlocking Value with APIs, Connected…
-
2019/06/25As Insurity’s majority ownership structure transitions from three Private Equity firms (TA Associates, General Atlantic, and Genstar) to a singl…
-
2019/01/22What's on the agenda for North American P/C CIOs in 2019? Find out what is in the works for digital, cloud, and renewal of application portfolio…
-
2018/10/29
A focus on the insurance ecosystem, the role of digital, innovation, and InsurTech. I had the great pleasure of attending DIA Munich 2018 . As a…
Research related to TCS Conversa
-
2023/03/23
Celent is keeping an eye on the emerging consumer tech that might provide new ways for banks and service providers to engage with digital custom…
-
2022/11/11
Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
-
2022/10/31
Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
-
2022/03/16Before vendor-built conversational interactive voice response (IVR) systems were widely available, Alior Bank embarked on an ambitious program t…
-
2022/03/14Tower is a specialised personal and commercial lines insurer in New Zealand with approximately 304,000 customers across New Zealand and the Paci…
-
2022/03/09Once the exclusive domain of large enterprises, intelligent virtual agents (IVAs) based on conversational artificial intelligence (CAI) are quic…
-
2021/11/30
Interactive Voice Response (IVR) systems have greeted inbound callers for decades. Are we nearing the end of IVRs as we know them? Based on an O…
-
2021/10/26The last 18 months have been like no other in recent memory. The COVID-19 pandemic forced everyone, not just those in financial services, to rea…
-
2021/03/10COVID-19 prompted a surge of contact center activity at banks around the world. To help answer common customer questions and deflect inquiries f…
-
2021/03/10Bank of America was an industry early-mover with Erica®, its AI-driven virtual financial assistant. More than a chatbot, Erica is now a primary…
-
2020/10/02Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
-
2020/08/11
COVID-19 has prompted many Wealth Management firms to reevaluate investment priorities for 2020 and beyond. The following report attempts to pro…
-
2020/04/24Insurtechs and innovation are the disruptors of the insurance world, and in Singapore, there is a unique group of insurtech companies that seek…
-
2020/04/15Bots and chat interfaces have gained significant hype in insurance recently. With this initiative, AA Ireland has pragmatically delivered bots t…
-
2019/12/035G is beginning to roll out around the world. It’s 10 to up to 100 times as fast as its predecessor 4G, has higher capacity, and provides lower…
Research related to TCS Customer Intelligence & Insights™ (CI&I) for Insurance
-
2023/03/23
Celent is keeping an eye on the emerging consumer tech that might provide new ways for banks and service providers to engage with digital custom…
-
2023/03/19
With the worst effects of the pandemic now having receded, the corporate banking industry is back to focusing on revenue and profitability. As s…
-
2023/03/18Many homeowners who’d like to move are staying put because they have an attractive mortgage rate that they don’t want to give up; a portable mor…
-
2023/03/17Digitizing commercial customer onboarding is like using starting blocks in a sprint. It improves performance along numerous dimensions and gener…
-
2023/03/08The launch of ChatGPT in November of 2022 by OpenAI and Microsoft has brought an acute and immediate focus on the impact of large language model…
-
2023/03/08
Insurance distribution is an increasingly important point of discussion among senior executives at insurers. With the emergence of insurtech cam…
-
2023/03/08
Summary In-depth personalization experiences rely on relevant user data, unifying their engagement channels, and creating segments to build firs…
-
2023/03/04The debut of ChatGPT, a product of the joint venture between OpenAI and Microsoft in November 2022, has catalyzed a comprehensive examination of…
-
2023/03/04The vision of a "co-pilot" for every profession is no longer a moonshot. ChatGPT and other large language models (LLMs) represent augmented inte…
-
2023/03/02The launch of ChatGPT in November of 2022 by OpenAI and Microsoft has brought an acute and immediate focus on the impact of large language model…
-
2023/02/24
Our upcoming report Advisor Productivity: What’s Technology Got To Do, Got To Do With It? reveals that financial advisors spend an inordinate am…
-
2023/02/23
Earlier this year my colleague, Gareth Lodge, published research about the adoption of ISO 20022 around the world. The requirement for Swift ban…
-
2023/02/22
A recent companion report, Unlocking Treasury Insights: Road Map to Intelligent Solutions (January 2023), outlined the cash management and liqui…
-
2023/02/13
Almost exactly four years ago, on March 18, 2019, FIS and Worldpay announced their marriage. As we commented then, there seemed to be a number o…
-
2023/02/04After the initial implementation of RPA and after insurers have addressed the ‘low-lying-fruit” for process automation, many ask “what’s next?”,…
Research related to TCS Customer Intelligence & Insights™ (CI&I) for Banking
-
2023/03/08
Insurance distribution is an increasingly important point of discussion among senior executives at insurers. With the emergence of insurtech cam…
-
2023/01/22
In times of economic stress, with high inflation, increasing borrowing costs, and exchange rate volatility, tools for managing liquidity become…
-
2023/01/21
In late 2022 I posted on the criticality for treasuries to manage cash and liquidity, It’s all About the Cash – Thoughts from AFP 2022. In respo…
-
2022/11/13
Effective data management includes broad technology tools that are focused on optimizing data collection, quality control, processing, and analy…
-
2022/10/25
Celent conducted a survey of producers with a set of questions covering management issues related to the use of technology, digital transformati…
-
2022/10/06Data is the foundation of the insurance industry. Traditionally, it utilises historical data to calculate the premium of the products it sells t…
-
2022/09/26In 2016, I wrote a report, Will Insurers Be Connected to the Connected Car? A lot has changed since then. More cars are more connected. Those co…
-
2022/09/26A claims fraud-detection system helps insurance providers identify fraudulent claims, at both the individual and organizational levels. It is ty…
-
2022/09/26A claims fraud-detection system helps insurance providers identify fraudulent claims, at both the individual and organizational levels. It is ty…
-
2022/09/26A claims fraud-detection system helps insurance providers identify fraudulent claims, at both the individual and organizational levels. It is ty…
-
2022/09/26A digital point-of-sale (“POS”) platform offers consumers the ability to buy life insurance online instantly. These cloud-based platforms are ma…
-
2022/09/20
Celent’s parent company, Oliver Wyman, recently published a paper on the transformation of banking using AI (The AI Revolution in Banking). It i…
-
2022/08/19
Beyond enabling analytics and insights, corporate banking data is the foundation of new product and service innovations, and the move to Open Ba…
-
2022/08/18
In this report, we look at how data solutions play a role to provide support for actuary and underwriting functions in the insurance value chain…
-
2022/08/03Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives in the insurance industry. This quest…
Research related to TCS BaNCS Global Banking Platform
-
2023/03/23
Celent is keeping an eye on the emerging consumer tech that might provide new ways for banks and service providers to engage with digital custom…
-
2023/03/18
Many homeowners who’d like to move are staying put because they have an attractive mortgage rate that they don’t want to give up; a portable mor…
-
2023/03/06
It’s no secret that banks’ adoption of public cloud has been proceeding faster than anyone (including us, honestly) predicted two years ago. Whe…
-
2023/02/20
The shift to customer-centric product propositions in an API-driven, ecosystem world is driving a dramatic shift in partnership strategies (such…
-
2023/02/01Vehicle finance (cars, motorcycles, boats, and recreational vehicles) finance has not escaped disruption from the trends of digitization, digita…
-
2023/01/05
Just before Christmas, the UK banking regulators fined TSB Bank £49m for operational risk management and governance failures relating to a core…
-
2022/12/15
A traditionally slow moving and staid market, core banking platforms in the last 5-10 years are emerging as one of the key pieces to long-term t…
-
2022/12/14
The core banking system revolutionized the ability of the retail banking sector to achieve scale. However, what were initially key enablers have…
-
2022/12/13
The sun has been rising on the small business front. New data from the Small Business Administration Office shows that the number of small busin…
-
2022/12/13
The sun has been rising on the small business front. New data from the Small Business Administration Office shows that the number of small busin…
-
2022/12/13
Digitalization of customer engagement has come a long way since Celent’s 2019 vendor comparison. While commoditization has marched on, Celent fi…
-
2022/11/30
Digitalization of customer engagement has come a long way since Celent's 2019 vendor Comparison. While commoditization has marched on, Celent fi…
-
2022/11/28
Digitalization of customer engagement has come a long way since Celent’s 2019 vendor comparison. While commoditization has marched on, Celent fi…
-
2022/11/11
Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
-
2022/11/08I expected that the US Mortgage Bankers Association (MBA) Annual Convention (https://www.mba.org/conferences-and-education/annual-convention-exp…
Research related to TCS BaNCS Digital
-
2023/03/23
Celent is keeping an eye on the emerging consumer tech that might provide new ways for banks and service providers to engage with digital custom…
-
2022/12/13
The sun has been rising on the small business front. New data from the Small Business Administration Office shows that the number of small busin…
-
2022/12/13
The sun has been rising on the small business front. New data from the Small Business Administration Office shows that the number of small busin…
-
2022/12/13
Digitalization of customer engagement has come a long way since Celent’s 2019 vendor comparison. While commoditization has marched on, Celent fi…
-
2022/11/30
Digitalization of customer engagement has come a long way since Celent's 2019 vendor Comparison. While commoditization has marched on, Celent fi…
-
2022/11/28
Digitalization of customer engagement has come a long way since Celent’s 2019 vendor comparison. While commoditization has marched on, Celent fi…
-
2022/11/11
Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
-
2022/11/02
Geopolitical and economic waves have shocked markets around the world. In a period of disrupted supply chains, accelerating inflation, and risin…
-
2022/10/31
Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
-
2022/08/06
As banks chart their course through the imperative of digital transformation, one increasingly common approach is to launch a digital bank on a…
-
2022/03/04Embedded finance is reshaping the way customers engage with financial products and expanding the distribution of tools and services that banks,…
-
2021/10/26
The last 18 months have been like no other in recent memory. The COVID-19 pandemic forced everyone, not just those in financial services, to rea…
-
2020/07/08Financial inclusion is a tremendous opportunity for many local, regional, and even global banks. Yet capturing it requires specialist capabiliti…
-
2020/04/28A developer portal is more than a repository for API documentation. Celent has been tracking open banking API developer portals since early 2017…
-
2020/04/15First Foundation Bank is a $6.3 billion asset institution focused on private wealth management, personal banking, and business banking. Founded…
Research related to TCS BaNCS for Health Insurance
-
2023/03/19This report in the Health Policy Administration series focuses on the perceptions of the insurers in their vendors. In the lead report, Celent s…
-
2023/03/08
Are emerging technologies providing cost-effective options to manage closed block policies? In the L&A insurance segment, millions of policies t…
-
2022/12/21Health insurers are no longer simply paying medical bills and underwriting health. They are also supporting customers in various times of their…
-
2022/09/28
This research will provide an overview of the insurance market and technology trends in Australia and New Zealand. We will provide examples of i…
-
2022/08/05
What is Takaful Insurance? Takaful, often referred to as 'Islamic insurance', is a way for businesses to mitigate the financial risk of unforese…
-
2022/07/13Some loyal readers may be surprised by my authorship of a blog post. I suppose this my reintroduction to Celent. Prior to mid-2020, I led the Am…
-
2021/06/30
Over the past two weeks, I moderated and presented at the 2021 InsureTech Connect Asia and Finovate Asia conferences. The hive of activities has…
-
2021/06/07In June 2020, Celent published its second global health policy administration system vendor report. In the framework of this report, we asked he…
-
2021/05/17Health insurance is undergoing big changes where technology has a significant impact. Health insurers are increasingly looking at ways to improv…
-
2021/03/03
Insurers are choosing other approaches to technology modernization than just going with the traditional industrial approach where you build a ne…
-
2020/12/18
The increasing importance of APIs in financial services has moved the middle layer to a customer facing role. Historically such layers were hidd…
-
2020/12/02
The usage of legacy data sources combined with new alternative data sources are transforming underwriting, policy application approval, and issu…
-
2020/10/02
Healthcare is more important than ever, and digital health solutions are enabling personalized health assessment and overall care. Digital healt…
-
2020/08/29Conversations in innovation strategy deployments has seen plug-and-play and APIs as the common solution for shipping and serving modular contain…
-
2020/08/24As we come to grips with the events at the turn of a new decade, there is never a better opportunity to re-imagine current business processes an…
Research related to Quartz solution for Compliance - Watchlist Screening
-
2023/01/30
Increasingly, risk offices at financial institutions are using advanced data management and artificial intelligence (AI), orchestration, high-pe…
-
2022/12/11
In recent years, financial institutions have sought to lower AML compliance costs—and increase the effectiveness of their compliance programs—by…
-
2022/10/31
Recorded on October 27th, 2022 Geopolitical and economic headwinds, following straight on the heels of the pandemic, highlight the need for resi…
-
2022/10/28
Previsory is a portmanteau word coined by Celent to describe a forward-looking view of technology, and advice on how to respond to and leverage…
-
2022/10/23
Geopolitical and economic headwinds, following straight on the heels of the pandemic, highlight the need for resilience and agility in Risk func…
-
2022/09/28
Adverse media monitoring has grown from its origins as a filter for politically exposed persons (PEPs) to an effective means for uncovering an e…
-
2022/07/31
The pandemic and the Ukraine crisis have unleashed an age of perpetual black swan effects, from supply chain disruptions to inflation. But the p…
-
2022/07/27
Since black swan events are by definition unpredictable, risk and compliance needs to always be ready to handle them. This requires agility in t…
-
2022/07/18
Anti-money laundering operations are challenged by regulatory risk due to false negatives (missed suspicious cases) as well as inefficiencies du…
-
2022/06/07
Financial institutions are increasingly looking to build and maintain sustainable Anti-Financial Crime (“AFC”) programs that can adapt to variou…
-
2022/05/18
Anti-money laundering (AML) and counter-terrorist financing (CTF) programs are designed around a decade-old compliance-focused model that acts a…
-
2022/03/29
The last 24 months have seen tectonic shifts in cloud adoption and openness to the cloud in financial services. The forces of digitalization, in…
-
2022/03/23At Celent’s annual Innovation and Insight event, we assembled experts (Dan Tannebaum, Paul Mee, Jamie MacGregor, Rob Norris and Gareth Lodge) fr…
-
2022/03/21
Anti-money laundering (AML) compliance continues to face challenges of efficiency and efficacy. Recent advances in data and analytics can be lev…
-
2022/03/15
Congratulations to Celent's Model Risk Manager 2022 Award winners: ABN AMRO, BNP Paribas S.A., DBS Bank, Fincare Small Finance Bank, Forcht Bank…