Our recently created practice is initially focusing on Health Insurance, also referenced as Health Payers. The emphasis is on the application of technology across all aspects of the value chain.

We help our customers maximize the technology benefit with a broad offering of research, access to our analysts, and consulting projects, including the selection of large-scale vendor technology


Celent analysts offer a breadth of insights and benchmarking data based on proprietary market research across technology and market structure/regulatory trends. We cover a number of emerging technologies from advanced analytics, artificial intelligence, machine learning, and robotic process automation to cloud, open source, blockchain, distributed ledger, digital assets, and quantum computing.

On-Demand Webinar

I&I Day 2024: Model Insurer Overview

Join us as we honor our 2024 Model Insurer winners, recognizing their efforts in successfully implementing groundbreaking solutions in Insurance. From harnessing the power of data analytics to gain valuable insights and make informed decisions, to leveraging artificial intelligence to automate processes and enhance efficiency, attend this session to discover the trends and advancements that can help you meet the ever-changing needs of your customers and position yourself for success.

Most Recent

FWD Group: AI-Driven Approach to Personalized Coverage

Winner of the 2024 Celent Model Insurer Award for Customer Experience Transformation

Most Read

ITC 2023 - A Summary of Innovation and InsurTech Strategies Sessions

This document was created for Celent customers interested in insurtech and innovation who were unable to attend InsureTech Connect 2023(ITC 2023…

Research Agenda

Health Insurance Research Outlook

See what research we have in store for 2024

On-Demand Webinar


These are challenging times particularly in medicine. While the pandemic enters an endemic era, medical care suffers from shortages and other challenges to access, while global unrest and a difficult economy batter insurers financially. Investments in new technologies such as generative AI, alongside more traditional investments in the customer experience, data and analytics, and core processing systems continues at a high-level. We will explore the new differentiators for an insurer, which often revolve around the experience atop a foundation of expense management and growth.​

Latest Insights


Winner of the 2024 Celent Model Insurer Award for Customer Experience Transformation

Reports | Videos

Winner of the 2024 Celent Model Insurer Award for Legacy and Ecosystem Transformation

Reports | Videos

Winner of the 2024 Celent Model Insurer Award for Legacy and Ecosystem Transformation

Reports | Videos

Winner of the 2024 Celent Model Insurer Award for Digital and Emerging Technologies

Insurance Innovation Insights

Innovation executives and teams have an increasing mandate to deliver results, but the insurance industry is rapidly evolving, there is more complexity, startups, technologies, and applications to stay on top of and prioritize.

Our innovation-related research and advisory help bring order and make sense of all this, while increasing the chances of success. It provides the basis for innovators to deliver results aligned with the company’s strategy.

How we can help you

Our timely business-focused data-driven insights, benchmarking data, use cases, and deep technology and market structure expertise help clients get the most out of their existing technology and make the best strategic/tactical technology decisions going forward.

Speak to an Analyst

We offer an advisory service for our subscribed users who wish to discuss our insights in greater depth.

Subscribe to our Research

Explore our different packages.

Run an RFP

Discover VendorMatch to engage in your own research or to help with the RFP process.

Browse our Insights

Browse our extensive library of reports, blogs, webinars, podcasts and videos.

Our Experts

Our knowledge is deliverable through a range of content, including technology and market trend analyses, case studies, data sets, webinars, in-depth vendor evaluations, as well as in person conversations with our analysts.

Nicolas' research concentrates on continental European insurance markets with a specific focus on continental Europe and insurance systems inclu…

Max is the Insurance Technology Research Advisor for APAC and Senior Analyst within Celent’s insurance practice and is based in Singapore. Max’s…

Luis is an associate analyst with Celent whose career spans over 20 years working in banking, insurance, and consultancy. His expertise in banki…

Keith is a Principal Analyst in Celent's North American insurance practice. He has extensive industry experience and is a seasoned expert in gen…

Have a question?

Try speaking to one of our experts.

Contact us

Sign up for industry updates

Stay up to date on Celent's latest features and releases.

Sign up