Retail Banking

Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.

We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.


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Dimensions: Retail Banking IT Pressures & Priorities 2024

As the market challenges faced by banks & their customers in 2023 begin to subside, the innovation advantage continues to shift towards banks that can innovate at scale while effectively managing risk. What does this mean for the industry’s product investment priorities? How will budgets be affected in 2024? How do topics such as open banking, digital identity, & Gen AI compare in importance for banks? Join us to learn what’s driving tech strategy in Retail Banking.

Most Recent

Next Generation Retail Loan Origination Systems

Shifting to the Enterprise and Cloud to Modernize Front- and Back-Office Systems

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Harnessing the Benefits of AI in Payments: Unlocking a Range of Workflow and Product Enhancements

Payments are an area of particular opportunity for Artificial Intelligence (AI) technologies. The complexities involved in processing non-card p…

Research Agenda

Retail Banking Research Outlook

See what we have in store for 2024

On-Demand Webinar

I&I Day 2024: Model Bank Overview

Join our Model Bank session and discover how our 2024 winners have harnessed emerging technologies to drive growth and deliver exceptional customer experiences. From innovating payments to leveraging the power of the cloud, these real-life, winning initiatives showcase what is possible in banking when institutions remain innovative. By attending, learn the strategies that are changing the game in the banking industry and can propel your organization towards success.


Reports

Shifting to the Enterprise and Cloud to Modernize Front- and Back-Office Systems

Reports | Videos

Winner of Celent Model Bank 2024 Award for Generative AI Application

Reports | Videos

Winner of the 2024 Celent Model Bank Award for Reimagining Enterprise Lending

Reports | Videos

Winner of the 2024 Celent Model Bank Award for Integration Excellence


Banking Risk

Celent offers dedicated research focused on technology strategies for mission-critical risk management and compliance functions. Our Banking Risk research focuses on governance, risk and compliance (GRC) and integrated risk; credit risk; and financial crime including anti-money laundering (AML), Know Your Customer (KYC) and fraud.


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Our Experts

Meet our analysts. According to our clients, “senior and experienced but approachable!”

Juan is a director at Celent and head of the insurance practice for EMEA, APAC, and LATAM. He is responsible for global research and advice to C…

Zilvinas heads Celent’s Retail Banking and Payments practice and is based in London, UK. His research is focused on retail banking technologies…

Based in Connecticut USA, Michael has over 20 years’ experience in technology, strategy, and business development across several industries. He…

With a multi-disciplinary background in economics, finance, technology and marketing, Craig leverages his retail lending and banking industry ex…

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