Michael Bernard
Biography
Based in Connecticut USA, Michael has over 20 years’ experience in technology, strategy, and business development across several industries. He has spent his career delivering meaningful strategic roadmaps, innovative measurement frameworks, and multi-channel customer experience technologies.
Michael spent 10+ years leading product, digital customer experience, and technology strategy in the retail banking industry at multiple U.S. regional banks. His career in financial services spans core and data technology, consulting, consumer healthcare digital technology, and retail banking with Webster Bank, People’s United Bank, and M&T Bank.
As a longtime member and former Chair for the national Digital Channels Committee of the Consumer Bankers Association, Michael has worked with peers across the industry to address challenges and opportunities in digital product management, customer expectations, regulatory outlook, and market evolution.
He holds a BA in Political Science from Providence College
Latest insights
-
2024/04/12
Retail banks and credit unions should revisit the opportunity for investing in personal financial tools and features. The recent sunsetting of I… -
2024/03/21
Bank of Montreal (BMO) completed the acquisition of Bank of the West in February 2023 and converted and migrated almost two million customer rel… -
2024/03/21
Accelerating to a competitive advantage: Future success in retail and commercial banking rests on achieving greater speed and agility by masteri… -
2024/03/21
Bank of America knew their customers wanted a single mobile experience across product lines to more easily manage their finances and multiple ac…
Related events
-
2024/03/21
AI: The Race is On - Accelerate to a Competitive Advantage with AI Virtual Event - March 21, 2024 Join us as we reflect on the advancements of A… -
22 - 2023/10/25
To schedule an onsite chat in Las Vegas, please email our analysts directly, ahead of this year's Money20/20 USA event. With over 8,000 attendee… -
22 - 2023/10/25
-
12 - 2023/06/14
Boca Raton, FL, United StatesJoin Michael Bernard at the American Banker Digital Banking conference in Florida. Take advantage of the industry expertise available at Digital…