Retail Banking

Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.

We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.


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I&I Day 2024: Model Bank Overview

Join our Model Bank session and discover how our 2024 winners have harnessed emerging technologies to drive growth and deliver exceptional customer experiences. From innovating payments to leveraging the power of the cloud, these real-life, winning initiatives showcase what is possible in banking when institutions remain innovative. By attending, learn the strategies that are changing the game in the banking industry and can propel your organization towards success.

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Trends and Technology Innovation in the UK Mortgage Market

Europe’s Largest Market Is Attracting Increased Technology Investment and Innovation

Most Read

Gen AI - Lens on Use Cases in Retail Banking: Tech Provider Survey

Over the past year, generative AI (Gen AI) has gone from moonshot to reality. What does this mean for financial institutions? To sketch out a pi…

Research Agenda

Retail Banking Research Outlook

See what we have in store for 2024

On-Demand Webinar

Retail Banking: Technology Trends Previsory 2024

Banks have long sought agility through technology investments, from automating record-keeping and internal workflows to increasingly digital-first customer engagement. In 2024, retail banks will be mastering a growing array of tools to take organisational agility to the next level – from low code platforms to cloud to GenAI. Join us for this year’s Retail Banking Previsory Webinar for insight on key technology trends for 2024 and what really matters across our core themes of customer engagement, product and capability innovation, open ecosystem, payments, and emerging technologies.​


Reports

Europe’s Largest Market Is Attracting Increased Technology Investment and Innovation

Reports

Payments are an area of particular opportunity for Artificial Intelligence (AI) technologies. The complexities involved in processing non-card p…

Reports

Capturing the Embedded Finance Opportunity

Reports

In June 2022, Celent published a report called Modernizing the US Card Processing Platforms: Stories of Digital Transformation. The report discu…


Banking Risk

Celent offers dedicated research focused on technology strategies for mission-critical risk management and compliance functions. Our Banking Risk research focuses on governance, risk and compliance (GRC) and integrated risk; credit risk; and financial crime including anti-money laundering (AML), Know Your Customer (KYC) and fraud.


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Our Experts

Meet our analysts. According to our clients, “senior and experienced but approachable!”

Juan is a director at Celent and head of the insurance practice for EMEA, APAC, and LATAM. He is responsible for global research and advice to C…

Zilvinas heads Celent’s Retail Banking and Payments practice and is based in London, UK. His research is focused on retail banking technologies…

Based in Connecticut USA, Michael has over 20 years’ experience in technology, strategy, and business development across several industries. He…

With a multi-disciplinary background in economics, finance, technology and marketing, Craig leverages his retail lending and banking industry ex…

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