Retail Banking
Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.
We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.
Trending
Customer Engagement: Chat with Royal Bank of Canada
Bob Meara, Senior Analyst at Celent, interviews Peter Tilton, Senior VP-Digital at Royal Bank of Canada on what they're doing differently in Customer Engagement.
Demystifying Embedded Finance: Promise and Peril for Banks
Embedded finance is a burgeoning space with the potential to dramatically reshape the way customers engage with financial services. And yet, dif…
Model Bank Awards 2022
Celent Model Bank is awarded for best practices of technology usage in different areas critical to success in banking. It is an annual program celebrating its 15th anniversary in 2022. Please submit your nominations by October 15, 2021.
Latest Insights
Solutionscape of Leading Cryptonauts
The market for IT services continues to grow as providers rebound in the wake of the pandemic. On one end, commoditization of technology infrast…
How Retail Banks Can Help Fight Climate Change
Banking Risk
Celent offers dedicated research focused on technology strategies for mission-critical risk management and compliance functions. Our Banking Risk research focuses on governance, risk and compliance (GRC) and integrated risk; credit risk; and financial crime including anti-money laundering (AML), Know Your Customer (KYC) and fraud.
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Our Experts
Meet our analysts. According to our clients, “senior and experienced but approachable!”
Daniel W. Latimore, CFA, is Celent’s Chief Research Officer, based in the firm's Boston office. As CRO he develops analyst research methodologie…
Zilvinas heads Celent’s Retail Banking practice and is based in London, UK. His research is focused on retail banking technologies with a partic…
With a multi-disciplinary background in economics, finance, technology and marketing, Craig leverages his retail lending and banking industry ex…
Stephen focuses on retail banking trends, with an emphasis on fintech startups, emerging technology, and digital transformation. He has worked w…
