Retail Banking

Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.

We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.


Trending

Report Sample

Top Technology Priorities for Retail Banks in 2021

Getting Ready to Lead in the Post-Pandemic World

Most Recent

Demystifying Embedded Finance: Promise and Peril for Banks

Embedded finance is a burgeoning space with the potential to dramatically reshape the way customers engage with financial services. And yet, dif…

Most Read

Royal Bank of Canada: Omnichannel Onboarding at Breakneck Speed

Winner of Celent Model Bank 2021 Award for Digital Onboarding

Research Agenda

Retail Banking Research Outlook

See what we have in store for 2021

Model Awards

Model Bank Awards

Celent Model Bank is awarded for best practices of technology usage in different areas critical to success in banking. It is an annual program celebrating its 14th anniversary in 2021.


Reports

Embedded finance is a burgeoning space with the potential to dramatically reshape the way customers engage with financial services. And yet, dif…

Reports

Innovation in risk functions and operationalizing of next generation technology are well underway despite the challenges presented by the COVID-…

Reports

Lessons from A Celent Banking Roundtable


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Our Experts

Meet our analysts. According to our clients, “senior and experienced but approachable!”

Daniel W. Latimore, CFA, is Celent’s Chief Research Officer, based in the firm's Boston office. As CRO he develops analyst research methodologie…

Zilvinas heads Celent’s Retail Banking practice and is based in London, UK. His research is focused on retail banking technologies with a partic…

With a multi-disciplinary background in economics, finance, technology and marketing, Craig leverages his retail lending and banking industry ex…

Stephen focuses on retail banking trends, with an emphasis on fintech startups, emerging technology, and digital transformation. He has worked w…

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