Retail Banking

Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.

We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.


Trending

Event

Innovation & Insight Week, March 15-17

Retail Banking Session, March 16: Retail financial institutions continue to grapple with ever-increasing customer expectations for convenience, relevance and value.

Most Recent

Integrating Customer Communications Engagement Across the Bank

The Role of Core Banking System Vendors and Integrators in CCM and Customer Experience

Most Read

Technology Trends Previsory: Retail Banking, 2022 Edition

The last 18 months have been like no other in recent memory. The COVID-19 pandemic forced everyone, not just those in financial services, to rea…

Research Agenda

Retail Banking Research Outlook

See what we have in store for 2022

INTERVIEW SERIES

CLOUD KINGS IN FINANCIAL SERVICES: AN INSIDER'S VIEW

In this series, Celent interviews a diverse set of service providers, ranging from hosting services and infrastructure provides to platforms and consultants. We want to give an FI a sense of what a company offers, how it distinguishes itself, and what its perspective is on where an institution should focus its cloud efforts today.


Webinars | Videos

About the Series: In this series, Celent interviews a diverse set of service providers, ranging from hosting services and infrastructure provide…

Webinars | Videos

About the Series: In this series, Celent interviews a diverse set of service providers, ranging from hosting services and infrastructure provide…

Webinars | Videos

About the Series: In this series, Celent interviews a diverse set of service providers, ranging from hosting services and infrastructure provide…

Webinars | Videos

About the Series: In this series, Celent interviews a diverse set of service providers, ranging from hosting services and infrastructure provide…


Banking Risk

Celent offers dedicated research focused on technology strategies for mission-critical risk management and compliance functions. Our Banking Risk research focuses on governance, risk and compliance (GRC) and integrated risk; credit risk; and financial crime including anti-money laundering (AML), Know Your Customer (KYC) and fraud.


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Our Experts

Meet our analysts. According to our clients, “senior and experienced but approachable!”

Daniel W. Latimore, CFA, is Celent’s Chief Research Officer, based in the firm's Boston office. As CRO he develops analyst research methodologie…

Zilvinas heads Celent’s Retail Banking practice and is based in London, UK. His research is focused on retail banking technologies with a partic…

With a multi-disciplinary background in economics, finance, technology and marketing, Craig leverages his retail lending and banking industry ex…

Stephen focuses on retail banking trends, with an emphasis on fintech startups, emerging technology, and digital transformation. He has worked w…

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