Retail Banking

Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.

We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.


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Cloud Migration in Banking: Getting it Right!

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Transforming Sanctions Screening: Improving Performance with Advanced Technology

Financial institutions are straining under the operational burden of manually investigating and decisioning alerts, perhaps nowhere more so than…

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Financial Firms and Vendors Consider Themselves Well Prepared: Polling the Innovation and Insight Day Audience During the Pandemic

Celent asked attendees of our live Innovation and Insight presentation on April 16 four questions. We were curious about the effectiveness of wo…

Research Agenda

Retail Banking Research Outlook

See what we have in store for 2021

Model Awards

Model Bank Awards

Celent Model Bank is awarded for best practices of technology usage in different areas critical to success in banking. It is an annual program celebrating its 14th anniversary in 2021.


Reports

Financial institutions are straining under the operational burden of manually investigating and decisioning alerts, perhaps nowhere more so than…

Reports

Combining the Power of API, Cloud, and AI in Watchlist Screening

Reports

Customer journeys are quickly moving from a product-centric view (where banks have historically focused) to a contextual view that emphasizes so…


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Our Experts

Meet our analysts. According to our clients, “senior and experienced but approachable!”

Daniel W. Latimore, CFA, is Celent’s Chief Research Officer, based in the firm's Boston office. As CRO he develops analyst research methodologie…

Zilvinas heads Celent’s Retail Banking practice and is based in London, UK. His research is focused on retail banking technologies with a partic…

With a multi-disciplinary background in economics, finance, technology and marketing, Craig leverages his retail lending and banking industry ex…

Stephen focuses on retail banking trends, with an emphasis on fintech startups, emerging technology, and digital transformation. He has worked w…

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