Retail Banking

Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.

We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.


Webinar Replay

Cloud Migration in Banking: Getting it Right!

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The Migration Path to Next-Generation KYC-CDD

Financial institutions and other organizations are seeking new technologies to support modern KYC-CDD paradigms.

Research Agenda

Retail Banking Research Outlook

See what we have in store for 2020

Model Awards

Model Bank Awards

Celent Model Bank is awarded for best practices of technology usage in different areas critical to success in banking. It is an annual program celebrating its 14th anniversary in 2021.

In Conversation with Miladys Felix, Discover® Global Network

A Podcast on Innovating in Payments via Prepaid

Webinars | Videos
Cloud Web Series: Cloud Migration in Banking: Getting it Right!

The path to cloud has many routes, with some starting slowly, while others enact sweeping cloud migration strategies across the entire applicati…

Keeping a Grip on Employee Conduct and Conflicts of Interest

Employee conduct is critical for financial institutions due to the reputational and regulatory risks. It is a complex, enterprise-wide area invo…

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