Retail Banking
Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.
We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.
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New! Self-Assessment Tool for Banks
Benchmark your customer identity and authentication management (CIAM) capabilities today! Are you curious to find out how your digital account opening and CIAM efforts stack up against the industry best practices and Celent’s new CIAM Maturity Model?
Modernizing the US Card Processing Platforms: Stories of Digital Transformation
In 2019, the global cards and payments processing landscape was transformed by a series of mega-mergers between FIS and Worldpay, Fiserv and Fir…
IT Strategy and Priorities in Retail Banking, 2022: Accelerating Away from the Pandemic
2022 will be a year of innovation in retail banking. With the impact of the pandemic now largely behind us and today’s customer expectations now…
CLOUD KINGS IN FINANCIAL SERVICES: AN INSIDER'S VIEW
In this series, Celent interviews a diverse set of service providers, ranging from hosting services and infrastructure provides to platforms and consultants. We want to give an FI a sense of what a company offers, how it distinguishes itself, and what its perspective is on where an institution should focus its cloud efforts today.
Latest Insights
In 2019, the global cards and payments processing landscape was transformed by a series of mega-mergers between FIS and Worldpay, Fiserv and Fir…
Key Findings from Celent's UK Mortgage Technology Adoption Survey
About the Interview: We chatted with Jeffrey Severjin, Chief Technology officer of five°degrees, about its °neo core banking engine. About five°…
About the Interview: We chatted with Travers Clarke-Walker, Thought Machine's Chief Marketing Officer, about its core banking system Vault. Abou…
Banking Risk
Celent offers dedicated research focused on technology strategies for mission-critical risk management and compliance functions. Our Banking Risk research focuses on governance, risk and compliance (GRC) and integrated risk; credit risk; and financial crime including anti-money laundering (AML), Know Your Customer (KYC) and fraud.
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Our Experts
Meet our analysts. According to our clients, “senior and experienced but approachable!”
Daniel W. Latimore, CFA, is Celent’s Chief Research Officer, based in the firm's Boston office. As CRO he develops analyst research methodologie…
Zilvinas heads Celent’s Retail Banking practice and is based in London, UK. His research is focused on retail banking technologies with a partic…
With a multi-disciplinary background in economics, finance, technology and marketing, Craig leverages his retail lending and banking industry ex…
Kieran is a Senior Analyst in Celent’s Banking practice and is based in London. His research focuses on the impact of technology-driven change i…
