Retail Banking

Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.

We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.



Innovation & Insight Day 2023

March 29: Financial Institutions face a host of common challenges. Join us as we announce our Model Bank winners who have used technology to tackle those challenges head-on and deliver impressive results. Our experts will also share key insights during our industry-specific overviews.

Most Recent

Competing and Capturing Customers in a Disrupted Auto Finance Market

The Importance of Flexible Loan Pricing Technology to Compete in Tomorrow’s Vehicle Finance Market

Most Read

Celent Survey on Banking Trends and Priorities 2023: Summary of Findings

Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…

Research Agenda

Retail Banking Research Outlook

See what we have in store for 2023


Core Banking in the Cloud

Financial Institutions (FIs) are beginning to explore moving larger portions of back-office platforms to the cloud. Headlines of core migration to a cloud-native environment have turned heads and put emerging platform vendors in the spotlight.


The Importance of Flexible Loan Pricing Technology to Compete in Tomorrow’s Vehicle Finance Market


Don't Let the Terminology Become a Distraction


2022 xCelent Awards, Power by VendorMatch


The core banking system revolutionized the ability of the retail banking sector to achieve scale. However, what were initially key enablers have…

Banking Risk

Celent offers dedicated research focused on technology strategies for mission-critical risk management and compliance functions. Our Banking Risk research focuses on governance, risk and compliance (GRC) and integrated risk; credit risk; and financial crime including anti-money laundering (AML), Know Your Customer (KYC) and fraud.

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Our Experts

Meet our analysts. According to our clients, “senior and experienced but approachable!”

Daniel W. Latimore, CFA, is Celent’s Chief Research Officer, based in the firm's Boston office. As CRO he develops analyst research methodologie…

Zilvinas heads Celent’s Retail Banking practice and is based in London, UK. His research is focused on retail banking technologies with a partic…

An accomplished digital banking leader based in Connecticut USA, Michael has over 20 years’ experience in technology, strategy, and business dev…

With a multi-disciplinary background in economics, finance, technology and marketing, Craig leverages his retail lending and banking industry ex…

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