Retail Banking
Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.
We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.
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Dimensions: Retail Banking IT Pressures & Priorities 2024
As the market challenges faced by banks & their customers in 2023 begin to subside, the innovation advantage continues to shift towards banks that can innovate at scale while effectively managing risk. What does this mean for the industry’s product investment priorities? How will budgets be affected in 2024? How do topics such as open banking, digital identity, & Gen AI compare in importance for banks? Join us to learn what’s driving tech strategy in Retail Banking.
Retail Banking Core Banking Systems: North American Community Bank Edition
2024 xCelent Awards, Powered by VendorMatch
AI and Data Governance: A New Era for Banks
Evolving to a Modern Data and AI Governance Framework
I&I Day 2024: Model Bank Overview
Join our Model Bank session and discover how our 2024 winners have harnessed emerging technologies to drive growth and deliver exceptional customer experiences. From innovating payments to leveraging the power of the cloud, these real-life, winning initiatives showcase what is possible in banking when institutions remain innovative. By attending, learn the strategies that are changing the game in the banking industry and can propel your organization towards success.
Latest Insights
2024 xCelent Awards, Powered by VendorMatch
In June 2022, Celent published a report called Modernizing the US Card Processing Platforms: Stories of Digital Transformation. The report discu…
Modernizing Consumer-Permissioned Access to Data
Banking Risk
Celent offers dedicated research focused on technology strategies for mission-critical risk management and compliance functions. Our Banking Risk research focuses on governance, risk and compliance (GRC) and integrated risk; credit risk; and financial crime including anti-money laundering (AML), Know Your Customer (KYC) and fraud.
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Our Experts
Meet our analysts. According to our clients, “senior and experienced but approachable!”
Juan is a director at Celent and head of the insurance practice for EMEA, APAC, and LATAM. He is responsible for global research and advice to C…
Zil is a Director at Celent, global research and advisory firm specialising in Financial Services. Zil leads the firm’s Retail Banking and Payme…
Based in Connecticut USA, Michael has over 25 years’ experience in technology, strategy, and business development across several industries. He…
With a multi-disciplinary background in economics, finance, technology and marketing, Craig leverages his retail lending and banking industry ex…
