Retail Banking

Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.

We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.


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Dimensions: Retail Banking IT Pressures & Priorities 2024

As the market challenges faced by banks & their customers in 2023 begin to subside, the innovation advantage continues to shift towards banks that can innovate at scale while effectively managing risk. What does this mean for the industry’s product investment priorities? How will budgets be affected in 2024? How do topics such as open banking, digital identity, & Gen AI compare in importance for banks? Join us to learn what’s driving tech strategy in Retail Banking.

Most Recent

AI and Data Governance: A New Era for Banks

Evolving to a Modern Data and AI Governance Framework

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Generative AI Making Waves: Adoption Waves in Banking and Capital Markets

Generative artificial intelligence (Al) is making headlines on a daily basis. Economists are estimating that it could add up to $20 trillion to…

Research Agenda

Retail Banking Research Outlook

See what we have in store for 2024

On-Demand Webinar

I&I Day 2024: Model Bank Overview

Join our Model Bank session and discover how our 2024 winners have harnessed emerging technologies to drive growth and deliver exceptional customer experiences. From innovating payments to leveraging the power of the cloud, these real-life, winning initiatives showcase what is possible in banking when institutions remain innovative. By attending, learn the strategies that are changing the game in the banking industry and can propel your organization towards success.


Evolving to a Modern Data and AI Governance Framework


One of the most interesting developments in digital commerce has been the growth in subscription services. The model itself isn’t new, and busin…


Retail loan origination requires the interplay of many internal and external systems to originate, underwrite, and close a loan. These processes…


The global embedded finance market has experienced some growing pains but is emerging stronger and is here to stay. It’s too early to call the s…

Banking Risk

Celent offers dedicated research focused on technology strategies for mission-critical risk management and compliance functions. Our Banking Risk research focuses on governance, risk and compliance (GRC) and integrated risk; credit risk; and financial crime including anti-money laundering (AML), Know Your Customer (KYC) and fraud.

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Our Experts

Meet our analysts. According to our clients, “senior and experienced but approachable!”

Juan is a director at Celent and head of the insurance practice for EMEA, APAC, and LATAM. He is responsible for global research and advice to C…

Zil is a Director at Celent, global research and advisory firm specialising in Financial Services. Zil leads the firm’s Retail Banking and Payme…

Based in Connecticut USA, Michael has over 25 years’ experience in technology, strategy, and business development across several industries. He…

With a multi-disciplinary background in economics, finance, technology and marketing, Craig leverages his retail lending and banking industry ex…

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