Retail Banking

Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.

We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.


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I&I Day 2024: Model Bank Overview

Join our Model Bank session and discover how our 2024 winners have harnessed emerging technologies to drive growth and deliver exceptional customer experiences. From innovating payments to leveraging the power of the cloud, these real-life, winning initiatives showcase what is possible in banking when institutions remain innovative. By attending, learn the strategies that are changing the game in the banking industry and can propel your organization towards success.

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TCS DigiHome: A Next Generation Platform for Enterprise Lending

Retail loan origination requires the interplay of many internal and external systems to originate, underwrite, and close a loan. These processes…

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Vestigo Cards and Payments: Payments Convergence in Action

In 2023, we discussed the idea of “payments convergence” with several of our clients at Celent. Also, embedded finance continued to be a hot top…

Research Agenda

Retail Banking Research Outlook

See what we have in store for 2024

On-Demand Webinar

Retail Banking: Technology Trends Previsory 2024

Banks have long sought agility through technology investments, from automating record-keeping and internal workflows to increasingly digital-first customer engagement. In 2024, retail banks will be mastering a growing array of tools to take organisational agility to the next level – from low code platforms to cloud to GenAI. Join us for this year’s Retail Banking Previsory Webinar for insight on key technology trends for 2024 and what really matters across our core themes of customer engagement, product and capability innovation, open ecosystem, payments, and emerging technologies.​


Reports

Retail loan origination requires the interplay of many internal and external systems to originate, underwrite, and close a loan. These processes…

Reports

Accelerating Core Modernization and the Shift to Enterprise Pricing

Reports

How Leading Banks Are Raising the Bar

Reports

A Win-Win Cash Deposit Option for Banks and Their Retail Merchant Clients


Banking Risk

Celent offers dedicated research focused on technology strategies for mission-critical risk management and compliance functions. Our Banking Risk research focuses on governance, risk and compliance (GRC) and integrated risk; credit risk; and financial crime including anti-money laundering (AML), Know Your Customer (KYC) and fraud.


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Our Experts

Meet our analysts. According to our clients, “senior and experienced but approachable!”

Juan is a director at Celent and head of the insurance practice for EMEA, APAC, and LATAM. He is responsible for global research and advice to C…

Zilvinas heads Celent’s Retail Banking and Payments practice and is based in London, UK. His research is focused on retail banking technologies…

Based in Connecticut USA, Michael has over 20 years’ experience in technology, strategy, and business development across several industries. He…

With a multi-disciplinary background in economics, finance, technology and marketing, Craig leverages his retail lending and banking industry ex…

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