Retail Banking

Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.

We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.


Benchmark Tool

New! Self-Assessment Tool for Banks

Benchmark your customer identity and authentication management (CIAM) capabilities today! Are you curious to find out how your digital account opening and CIAM efforts stack up against the industry best practices and Celent’s new CIAM Maturity Model?

Most Recent

Modernizing the US Card Processing Platforms: Stories of Digital Transformation

In 2019, the global cards and payments processing landscape was transformed by a series of mega-mergers between FIS and Worldpay, Fiserv and Fir…

Most Read

IT Strategy and Priorities in Retail Banking, 2022: Accelerating Away from the Pandemic

2022 will be a year of innovation in retail banking. With the impact of the pandemic now largely behind us and today’s customer expectations now…

Research Agenda

Retail Banking Research Outlook

See what we have in store for 2022



In this series, Celent interviews a diverse set of service providers, ranging from hosting services and infrastructure provides to platforms and consultants. We want to give an FI a sense of what a company offers, how it distinguishes itself, and what its perspective is on where an institution should focus its cloud efforts today.


In 2019, the global cards and payments processing landscape was transformed by a series of mega-mergers between FIS and Worldpay, Fiserv and Fir…


Key Findings from Celent's UK Mortgage Technology Adoption Survey

Webinars | Videos

About the Interview: We chatted with Jeffrey Severjin, Chief Technology officer of five°degrees, about its °neo core banking engine. About five°…

Webinars | Videos

About the Interview: We chatted with Travers Clarke-Walker, Thought Machine's Chief Marketing Officer, about its core banking system Vault. Abou…

Banking Risk

Celent offers dedicated research focused on technology strategies for mission-critical risk management and compliance functions. Our Banking Risk research focuses on governance, risk and compliance (GRC) and integrated risk; credit risk; and financial crime including anti-money laundering (AML), Know Your Customer (KYC) and fraud.

How can we help?

Browse our Insights

Browse our extensive library of reports, blogs, webinars, podcasts and videos.

Subscribe to our Research and Advisory Services

Explore our different packages.

Discuss a Consulting Engagement

Tell us your specific requirements to see how you can leverage our deep expertise through a bespoke engagement.

Join one of our Research Panels

Participate in regular polls.

Our Experts

Meet our analysts. According to our clients, “senior and experienced but approachable!”

Daniel W. Latimore, CFA, is Celent’s Chief Research Officer, based in the firm's Boston office. As CRO he develops analyst research methodologie…

Zilvinas heads Celent’s Retail Banking practice and is based in London, UK. His research is focused on retail banking technologies with a partic…

With a multi-disciplinary background in economics, finance, technology and marketing, Craig leverages his retail lending and banking industry ex…

Kieran is a Senior Analyst in Celent’s Banking practice and is based in London. His research focuses on the impact of technology-driven change i…

Have a question?

Try speaking to one of our experts.

Contact us

Sign up for industry updates

Stay up to date on Celent's latest features and releases.

Sign up