Retail Banking

Our research is aimed at business and technology leaders at retail banks and their solution providers to help navigate digital transformation journeys. Our insights help clients benchmark themselves through bank surveys and case studies highlighting best practices; get up to speed quickly on key technologies, such as AI, APIs, 5G, digital identity, and cloud, through primer and trends reports; and make technology investment decisions based on our deep understanding of the vendor landscape.

We have deep expertise in key areas of banking being reshaped by technology: from customer onboarding and servicing to cloud-and API-led transformation of banking platforms, and from innovations in digital payments to lending transformation.


Report Sample

Top Technology Priorities for Retail Banks in 2021

Getting Ready to Lead in the Post-Pandemic World

Most Recent

Ensuring Payment Systems Resilience: Mission Critical, Not Mission Impossible

Banks, fintechs, and even nonbank brands are increasingly spoilt for choice when selecting their card issuing partners. Attractive front-end cap…

Most Read

Mox Bank Limited: A New Virtual Bank

Winner of Celent Model Bank 2021 Award for Retail Digital Banking

Research Agenda

Retail Banking Research Outlook

See what we have in store for 2021

Model Awards

Model Bank Awards

Celent Model Bank is awarded for best practices of technology usage in different areas critical to success in banking. It is an annual program celebrating its 14th anniversary in 2021.


Banks, fintechs, and even nonbank brands are increasingly spoilt for choice when selecting their card issuing partners. Attractive front-end cap…


A profound shift has taken place in financial services, where the winners and losers of digital banking will be decided by how they leverage a w…


A New Paradigm Powered by AI


An Oliver Wyman Report Written in Partnership with ACAMS

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Our Experts

Meet our analysts. According to our clients, “senior and experienced but approachable!”

Daniel W. Latimore, CFA, is Celent’s Chief Research Officer, based in the firm's Boston office. As CRO he develops analyst research methodologie…

Zilvinas heads Celent’s Retail Banking practice and is based in London, UK. His research is focused on retail banking technologies with a partic…

With a multi-disciplinary background in economics, finance, technology and marketing, Craig leverages his retail lending and banking industry ex…

Stephen focuses on retail banking trends, with an emphasis on fintech startups, emerging technology, and digital transformation. He has worked w…

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