Innovation & Insight Week 2021

We’re thrilled to offer you on-demand access to our 2021 Innovation & Insight Week. Watch our live session replays where we explored how financial services players are using technology innovatively to differentiate themselves in an increasingly competitive and challenging marketplace. We also announced our 2021 Model Award winners and published short case study videos for each initiative that you can access below.

Model Technology Initiatives of the Year

Model Bank of the Year

Varo Bank

Model Insurer of the Year


Model Risk Manager of the Year

Credit Suisse

Model Sell Side of the Year

RBC Capital Markets


Accelerate! Innovation in Banking

Celent's 2021 Model Bank winners demonstrated powerful examples of accelerating innovation in banking across multiple dimensions. From customer experience (CX) to lending, payments, and customer support across retail and commercial banking – we show how winning banks differentiated themselves despite some of the most challenging operating environments in our lifetime. The session concludes with an interview with Celent’s Model Bank of the Year, Varo Bank.

Model Bank Winners

Financial Inclusion

Engaging the Digital Customers of the Future

Open Banking

Delivering Innovation through Open Banking

Customer Engagement

Erica's High-Tech Touch

Financial Wellness

Game Changing Cashflow Prediction Tool


Accelerated! Insurance Overview

Even before the pandemic insurers were executing on their challenging digital agendas, but since, they had to accelerate its execution. Digitization is intertwined with other areas such as customer experience, the use of data and AI, and the transformation of legacy systems and ecosystems. Furthermore, making innovation happen requires combining ruthless execution, bold adoption of emerging insurance models and mastering the enabling technologies. Model insurer winners are good examples of how this is done. The session concludes with an interview with Celent’s Model Insurer of the Year, AXA XL.

Model Insurer Winners

Data, Analytics and AI

Organized Fraud Detection via SNA

Data, Analytics and AI

Aon-CarrierHQ Small-Fleet Trucking Program

Data, Analytics and AI

Dynamic Pricing Optimization

Legacy and Ecosystem Transformation

Phoenix Digital Platform

Risk Management

Accelerate! Risk and Compliance Effectiveness and Insights with Next-Gen Technology

Leveraging next generation technology for risk management is eminently doable, but implementations require discipline and take time. The results can be remarkable, whether it’s significant gains in much-needed efficiency for financial crime; or delivering new insights in cross-risk.

Model Risk Manager Winners

Legacy and Ecosystem Transformation

Remote Implementation of Enterprise-Wide Fraud Management During the Pandemic

Legacy and Ecosystem Transformation

Insurance-Focused Transaction Monitoring Solution Powered By Machine Learning and Cloud

Legacy and Ecosystem Transformation

Modernizing Card Fraud Management and Improving Customer Experience

Data, Analytics, and AI

Machine Learning-Powered Watchlist Screening Tool

Wealth Management

Accelerate! Wealth Management Personalized Advice and Services

Explore how firms are innovating to enhance workstations and portals to deliver holistic and personalized service. In this session, we covered top trends from the 2021 submissions and announced our Model Wealth Manager Award winners.

Model Wealth Manager Winners

Products and Platforms

Portfolio Risk Platform

Emerging Technology

Client Engagement Workstation (CEW)

Client Experience

NetXInvestor Site Builder


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