We’re thrilled to offer you on-demand access to our 2021 Innovation & Insight Week. Watch our live session replays where we explored how financial services players are using technology innovatively to differentiate themselves in an increasingly competitive and challenging marketplace. We also announced our 2021 Model Award winners and published short case study videos for each initiative that you can access below.
Our kick-off session set the stage for our three-day event, exploring “Acceleration!” as our major theme for 2021. The plenary explored new customer behaviors, sharing tactics on effecting change, and highlighting new ways to use technology to solve age-old problems.
Celent's 2021 Model Bank winners demonstrated powerful examples of accelerating innovation in banking across multiple dimensions. From customer experience (CX) to lending, payments, and customer support across retail and commercial banking – we show how winning banks differentiated themselves despite some of the most challenging operating environments in our lifetime. The session concludes with an interview with Celent’s Model Bank of the Year, Varo Bank.
Even before the pandemic insurers were executing on their challenging digital agendas, but since, they had to accelerate its execution. Digitization is intertwined with other areas such as customer experience, the use of data and AI, and the transformation of legacy systems and ecosystems. Furthermore, making innovation happen requires combining ruthless execution, bold adoption of emerging insurance models and mastering the enabling technologies. Model insurer winners are good examples of how this is done. The session concludes with an interview with Celent’s Model Insurer of the Year, AXA XL.
Leveraging next generation technology for risk management is eminently doable, but implementations require discipline and take time. The results can be remarkable, whether it’s significant gains in much-needed efficiency for financial crime; or delivering new insights in cross-risk.
Model Risk Manager Winners
Remote Implementation of Enterprise-Wide Fraud Management During the Pandemic
Insurance-Focused Transaction Monitoring Solution Powered By Machine Learning and Cloud
Modernizing Card Fraud Management and Improving Customer Experience
Machine Learning-Powered Watchlist Screening Tool
Explore how firms are innovating to enhance workstations and portals to deliver holistic and personalized service. In this session, we covered top trends from the 2021 submissions and announced our Model Wealth Manager Award winners.