Property & Casualty Insurance

We help insurers make faster and more informed technology investment decisions. Property & Casualty insurers are using technology in new ways to digitize a customer-centric experience, improve decisions, and react to real-time events.

We work with insurers to take a practical approach to innovation while thinking about the impact of data and digitization on core insurance processes and decisions. We help them innovate, assess their future ecosystem, navigate the technology landscape, and evaluate key emerging technologies for their business.


Our research focuses on the application of technology to the business of insurance.  You’ll find vendor profiles, benchmarking studies, and thought-provoking content on emerging technologies and business trends. 

On-Demand Webinar

I&I Day 2024: Model Insurer Overview

Join us as we honor our 2024 Model Insurer winners, recognizing their efforts in successfully implementing groundbreaking solutions in Insurance. From harnessing the power of data analytics to gain valuable insights and make informed decisions, to leveraging artificial intelligence to automate processes and enhance efficiency, attend this session to discover the trends and advancements that can help you meet the ever-changing needs of your customers and position yourself for success.

Most Recent

Embedded Insurance: Moving from Analog to Digital Models and Partnerships

In an era characterized by technological innovation, digital transformation, and a focus on customer-centricity, the insurance industry has unde…

Most Read

Dimensions: P&C Insurance IT Pressures & Priorities 2024: North American Edition

Annually, Celent examines the business priorities, IT budgets, and investments being made by North American property & casualty insurance compan…

Research Agenda

Property & Casualty Research Outlook

See what research we have in store for 2024

On-Demand Webinar

P&C Insurance: Technology Trends Previsory 2024

With costs escalating across the insurance value chain, it may not seem like the ideal time to push the envelope on digital transformation. But with insurers facing unprecedented trials from the economy, global unrest, the environment, and policyholders, it’s clear that the processes of the last century must finally be put to bed. We look at what happened this year, outlining the silver tech linings from among the gloomy macroeconomic clouds, and look to the next year to seize this moment and look for new opportunities rather than retrenching.​

Solution Hub Pages

For claims, insurers have been moving from a traditional process to one that is driven by automation. The objective is to reach a high level of low-touch-high-frequency claims.

All modern core policy systems provide basic functionality for the most standard processes of quoting, issuing, endorsing, and renewing a policy. However, there is significant variation in the way the solutions handle these functions.

Insurers send out a lot of bills. It’s an expensive process not just in terms of the physical costs of printing, paper and postage. We track the main trends in billing and have profiled solutions dedicated to insurers.


In an era characterized by technological innovation, digital transformation, and a focus on customer-centricity, the insurance industry has unde…


Today the insurers of manufacturers have a somewhat similar opportunity as auto insurers had nine or ten years ago. The insured automobiles prod…

Reports | Videos

Winner of the 2024 Celent Model Insurer Award for Legacy and Ecosystem Transformation

Reports | Videos

Winner of the 2024 Celent Model Insurer Award for Legacy and Ecosystem Transformation

Insurance Innovation Insights

Innovation executives and teams have an increasing mandate to deliver results, but the insurance industry is rapidly evolving, there is more complexity, startups, technologies, and applications to stay on top of and prioritize.

Our innovation-related research and advisory help bring order and make sense of all this, while increasing the chances of success. It provides the basis for innovators to deliver results aligned with the company’s strategy.

How we can help you

Use our industry trends reports to understand the landscape; our primers to help get up to speed on crucial solutions; our surveys and case studies to benchmark yourselves; and our vendor landscapes to help make technology decisions.

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We offer an advisory service for our subscribed users who wish to discuss our insights in greater depth.

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Browse our Insights

Browse our extensive library of reports, blogs, webinars, podcasts and videos.

Our Experts

Meet our Property & Casualty analysts.

Jamie leads the Celent team globally across banking, insurance, wealth management and capital markets technology, and is a Partner within Oliver…

Karlyn Carnahan leads the insurance practice for Celent for North America.She is based in San Francisco and focuses on issues related to the int…

Juan is a director at Celent and head of the insurance practice for EMEA, APAC, and LATAM. He is responsible for global research and advice to C…

Craig brings extensive experience in the use of enterprise architecture and applications architecture practices in the insurance industry, worki…

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