Reports & Insights Search

Blogs | Aug 1st 2021 | Eiichiro Yanagawa

Open Platforms—Reshaping the Market Landscape

Celent is paying careful attention to the surge of technology transformation in open platform initiatives in capital markets. To better gauge th…

Blogs | Jul 29th 2021 | Marty Ellingsworth

Everybody LOVES Gelato (data science)

It takes savvy scooping to serve customers who have computers in their pockets, data in their edge sensors, and cloud accounts of their own.

Reports | Jul 29th 2021 | Stephen Greer, Bob Meara

Digital Maturity in Banking: Conversations with Tier 1 Banks

Digital Transformation is a complex endeavor which can contain several strategic imperatives—each having several levers that can spawn multiple…

Blogs | Jul 28th 2021 | Andrew Schwartz

Customer Engagement in PC Insurance: A Cornerstone of Success

When considering ways to improve their business, insurers often take steps intended to address one of three main objectives: Increase Revenue, D…

Blogs | Jul 28th 2021 | Dan McCoach

The Life Health Insurance Angle in Customer Engagement

Digital customer engagement has been a focus for Celent’s insurance practice in 2021 resulting in two new reports titled “Catching up in Life: T…

Videos | Jul 28th 2021 | Dan McCoach

Customer Engagement in Life Health Insurance Chat with John Hancock Insurance

Dan McCoach, Head of Life Health at Celent, interviews Brooks Tingle, President & CEO at John Hancock Insurance on what they're doing differentl…

Videos | Jul 28th 2021 | Dan McCoach

Customer Engagement in Life Health Insurance Chat with Bestow

Dan McCoach, Head of Life Health at Celent, interviews Jackie Morales, Chief Insurance Officer at Bestow on what they're doing differently in Cu…

Videos | Jul 28th 2021 | Andrew Schwartz

Customer Engagement in Property & Casualty Chat with CSAA Insurance Group, AAA Insurer

Andrew Schwartz, Analyst with Property & Casualty practice at Celent, interviews John Ingersoll, Head of Strategy at CSAA Insurance Group on wha…

Reports | Jul 25th 2021 | Eiichiro Yanagawa

The Dawn of Open Platforms in Capital Markets

Opportunity to transform the market landscape in Japan and APAC

Blogs | Jul 25th 2021 | Stephen Greer

Revisiting VR/AR in Banking: Will COVID-19 Affect Adoption?

Reports | Jul 25th 2021 | Kieran Hines

Bankifi: Using Embedded Banking to Reinvigorate Small Business Offerings

Banks face increasing competition in the small business space from a range of different types of provider, each of which is looking to either en…

Reports | Jul 23rd 2021 | Marty Ellingsworth

Getting Value from Data - Property & Casualty Insurers in North America

Quantitatve Survey on Successes, Challenges, and Priorities

Reports | Jul 23rd 2021 | Marty Ellingsworth

Getting Value from Data - Life & Annuity Insurers in North America

Quantitative Survey and Qualitative Interviews Sposored by Equisoft

Videos | Jul 22nd 2021 | Bob Meara

Customer Engagement in Retail Banking Chat with Royal Bank of Canada

Bob Meara, Senior Analyst at Celent, interviews Peter Tilton, Senior VP-Digital at Royal Bank of Canada on what they're doing differently in Cus…

Videos | Jul 22nd 2021 | Patricia Hines, CTP

Customer Engagement in Corporate Banking Chat with Citizens Financial Group

Patricia Hines, Head of Corporate Banking at Celent, interviews Joanne Wyper, EVP and Head of Commercial Operations at Citizens on what they're…

Blogs | Jul 22nd 2021 | Patricia Hines, CTP

The Customer Engagement Imperative in Corporate Banking

Serving corporate clients requires banks to offer a dizzying array of products and services to manage working capital, liquidity, investments, a…

Blogs | Jul 22nd 2021 | Bob Meara

A New Paradigm for Digital

How Customer Engagement is Changing

Blogs | Jul 22nd 2021 | Keith Raymond

Back to The Office - What’s Your Strategy?

As insurers either contemplate or execute their back to office strategies, they do so with a bit of uncertainty given the rise of the Delta vari…

Videos | Jul 21st 2021 | Neil Katkov, Arin Ray

Customer Engagement in Risk & Compliance - Sit down with Celent Analysts

Hear from Neil Katkov, Head of Risk, and Arin Ray, Senior Analyst, speak on Customer Engagement. Create a guest account or log in to access the…

Blogs | Jul 21st 2021 | Arin Ray

The Risk and Compliance Angle in Customer Engagement

High Customer Satisfaction is predicated Upon Efficient Data and Workflow Management Across the Client Lifecycle