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In-depth research and analysis of the latest trends in financial services technology. Analysts insights are delivered in many forms, reports, webinars, case studies, blogs and more; use this page to explore.
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  • Tech-Driven Investment Strategy and Research Management Systems (RMS): Global Trends and Initiatives in Japan
    Tech-Driven Investment Strategy and Research Management Systems (RMS): Global Trends and Initiatives in Japan 24 February 2020 Blog Eiichiro Yanagawa
    New technologies are accelerating the modernization of investment strategies and decision-making in capital markets. Through digitizing, reimagi…
  • The Coveted Bank Status
    The Coveted Bank Status 24 February 2020 Blog Alenka Grealish
    Two watershed events−Varo’s obtaining FDIC approval for insurance coverage and LendingClub’s proposal to Radius Bank−suggest that the economics…
  • Image Recognition in Insurance: Applied Machine Learning
    Image Recognition in Insurance: Applied Machine Learning 23 February 2020 Report Max Ang
    In this report, we look at insurance claims and healthcare use cases for image recognition. Due to the synergy between insurance and healthcare,…
  • Pacific Century: Characteristics And Behaviors of the Retail Investor In Hong Kong and China
    Pacific Century: Characteristics And Behaviors of the Retail Investor In Hong Kong and China 22 February 2020 Report William Trout
    The increasing importance of the retail investor in Asia, and in Hong Kong in particular, is being driven by China. While Hong Kong provides a g…
  • A New Capital Markets
    A New Capital Markets 21 February 2020 Report David Easthope
    The race is on to get lean and agile. Unfortunately, capital markets firms continue to struggle with common operational and technology challenge…
  • Climate Change: Three Imperatives for Financial Services
    Climate Change: Three Imperatives for Financial Services 20 February 2020 Report
    The financial services industry plays a crucial role in the economy by allocating and charging for capital. We can only transition towards a cli…
  • Cloud Strategy in Insurance: Finding the Right Cloud Model
    Cloud Strategy in Insurance: Finding the Right Cloud Model 18 February 2020 Report Craig Beattie and Nicolas Michellod
    Cloud has been at the centre of insurers’ preoccupations for a long time now. However, it has taken long for them to actively adopt the cloud mo…
  • Broadening insurance horizons: How do we get better at forming cross-industry partnerships?
    Broadening insurance horizons: How do we get better at forming cross-industry partnerships? 18 February 2020 Blog Jamie Macgregor
    Many of you would have spotted the headlines from last year about Google entering the US banking industry, the launch of Apple’s venture with Go…
  • Customer Communications Management Systems 2020
    Customer Communications Management Systems 2020 13 February 2020 Report Craig Focardi and Bob Meara
    Customer communications management (CCM) systems create, deliver and store outbound and inbound customer communications information (documents a…
  • Property/Casualty Insurer CIO Pressures and Priorities 2020
    Property/Casualty Insurer CIO Pressures and Priorities 2020 13 February 2020 Report Donald Light
    At the end of every year, Celent surveys insurance company CIOs, asking them about their priorities for the coming year. The survey covered nin…
  • Do you know about VendorMatch?
    Do you know about VendorMatch? 11 February 2020 Blog Karen Monks
    Are you looking for a new system? If so, do you know about VendorMatch? Celent’s VendorMatch is a tool that helps you identify vendors who sell…
  • Unlocking the Value of Unstructured Documents: Insurance Use Cases
    Unlocking the Value of Unstructured Documents: Insurance Use Cases 9 February 2020 Report Max Ang
    This report explains the use cases of computer vision and OCR in insurance companies, together with the offerings vendors have developed. Next,…
  • Transforming Trading in a Converging World
    Transforming Trading in a Converging World 7 February 2020 Report Brad Bailey
    Celent in conjunction with Nasdaq interviewed and surveyed 50 senior front office trading and technology staff at global trading firms, broker d…
  • Latin American Policy Administration Systems 2019: Life, Annuities, and Pension
    Latin American Policy Administration Systems 2019: Life, Annuities, and Pension 7 February 2020 Report Juan Mazzini and Karen Monks
    A policy administration system (PAS) is the system of record for all policies that an insurance company has written. In actual practice, an insu…
  • Health Insurance Customer Services Digitization: Digitizing Claims Processes
    Health Insurance Customer Services Digitization: Digitizing Claims Processes 3 February 2020 Report Nicolas Michellod
    The importance of building a health ecosystem is clear, how to do so remains a question. While there isn’t a unique approach to building digital…
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