Research & Reports | Celent | Experts in financial services technology

Digitizing the Customer Experience: A New Framework May 23 2018 Report Karlyn Carnahan
Customer experience is the new battleground for differentiation. But delivering on that experience requires a wide variety of digital capabilitie…
Transactions and Engagement are Two Different Things May 23 2018 Blog Bob Meara
Six percent. Remember that number. In our research, we’ve seen digital - partially mobile initiatives get higher priority in institutions, while…
A Recap of #AIRbanc: 19th Asia Conference on Bancassurance May 22 2018 Blog Eiichiro Yanagawa
The Philippines The Philippines is an archipelago composed of more than 7,000 islands and has a population of more than 100 million, where the po…
Too many cooks make for great cake May 22 2018 Blog Karlyn Carnahan
I was on a panel at the Duck Creek user conference this week and was asked a question about keys to successful core system implementations. After…
Lights, Camera, Transaction? Not So Fast May 22 2018 Report Bob Meara
Video tellers won't be the face of branch banking anytime soon. Assisted self-service remains a polarizing topic in retail banking, with fewer de…
A Cloud Grey Zone? May 22 2018 Blog Brad Bailey
I have spent the last several weeks in a variety of detailed conversations, globally, around the cloud in the capital markets with financial inst…
The Path to the Cloud: The Buy Side Front Office as a Service May 22 2018 Report Brad Bailey
Front office trading systems need a makeover in a period of competitive turmoil, regulatory pressures, and an explosion of data. New thinking is…
Achieving Integrated GRC in an Interconnected Digital Age May 21 2018 Report Cubillas Ding and Neil Katkov
This report aims to better understand the impact of future challenges and opportunities, as risk and compliance executives increasingly face inte…
The Hybrid Advice Market Rush: What solutions will advisors need? May 21 2018 Blog Kelley Byrnes
In the United States, the largest wealth managers, including JPM, UBS, and Merrill Lynch, are adding resources to strengthen and expand their hyb…
How Digital Are US Retail Banks Today? Celent Digital Panel 8: US Banks and Credit Unions Making Progress May 21 2018 Report Daniel Latimore
Banks are saying the right things on digital, but aren't yet executing it really well. Our eighth digital panel revisits our inaugural effort, ex…
Making New Business Digital: Case Studies in Straight-Through Processing May 17 2018 Report Colleen Risk
Insurers are embracing digital new business technology and reaping the benefits of lower costs, improved placement and happier customers. The adv…
Actionable Insights for Financial Advisors: Detailed Data-Driven Opportunities May 17 2018 Report Kelley Byrnes
The report is interested specifically in high value-added, detailed, data-driven, client-specific opportunities, rather than more generic opportu…
Unleashing the Power of a Platform Banking Strategy May 17 2018 Blog Alenka Grealish
Few times during a century do technological advances enable a banking business model transformation. Today we’re experiencing such a dynamic. Ban…
Juan Mazzini May 17 2018 Blog Juan Mazzini
Juan Mazzini is responsible for driving research and providing advisory services to C-level executives in the financial services industry in the…
IoT Will Soon Play an Important Role in Payments and Commerce, Suggests Our Recent Poll May 17 2018 Blog Zilvinas Bareisis
I was recently invited to deliver an online webinar on the impact of the Internet of Things on payments. The webinar was part of the BrightTALK s…