Karlyn Carnahan, CPCU
Karlyn leads Property & Casualty research across the Americas. She focuses on issues related to digital transformation. She's particularly interested in shifting distribution channels, new ways of enabling and managing channels, underwriting transformation and new products, improving claims, and transforming the customer experience. Karlyn is the lead analyst for questions related to distribution management, underwriting and claims, core systems, and operational excellence. She is a widely recognized expert on these topics who has written market-leading reports and presented at numerous conferences.She is a widely recognized expert in the industry who has been extensively published in a broad range of industry media and general business media.
Karlyn’s consulting experience includes numerous systems selection projects across policy admin, billing, claims, loss control, CRM, and other core systems. She has also completed multiple IT organizational assessments, primary market research of insurance agents for carriers, marketing and product roadmap strategies for multiple software vendors and other strategic projects for carriers primarily related to marketing, underwriting and claims. She is frequently asked to present at industry events including ACORD, IASA, ACE, and PCIAA.
She joined Celent with an extensive career in the insurance industry including serving as Vice President of Marketing and Innovation for Fireman's Fund commercial lines division. In that role, she was responsible for sales, marketing distribution management, new product development, product management and innovation for the $2B commercial business. Prior to that role, she held positions as Global Industry Manager for Sun Microsystems , Senior Vice President of Product Development for InsWeb and Chief Marketing Officer at NORCAL Mutual. Earlier in her career, she held a variety of marketing and underwriting positions at Industrial Indemnity and Fireman's Fund. She has been involved in four internet startups all in the insurance and financial services space.
She holds an MBA from Stanford Business School and a Certified Property Casualty Underwriter (CPCU) designation. She can be reached directly at email@example.com.
4 October 2020Snap polls reflect questions asked by members of the Celent Research Panel, a group of C level executives at insurers. This snap poll was fielde…
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15 September 2020Technology and process innovation continues to come on stream at an increasing pace. In the last 10 years, the acceleration of innovation has pe…
13 September 2020Snap polls reflect questions asked by members of the Celent Research Panel, a group of C level executives in the insurance industry. This snap p…
26 August 2020 14:00 - 15:00 EDT (19:00 BST, 20:00 CEST)
United StatesCommercial Insurance: Who Will Buy Direct and Why? With the continued expansion of online shopping of commercial insurance, the question many in…
3 June 2020 12:30 - 13:15 EDT (17:30 BST, 18:30 CEST)
United StatesLive Webinar Surivie to Thrive Series: Coronavirus will accelerate trends that had been steadily progressing, demanding strategic responses in…
20 - 22 May 2020
United StatesLatam IT conference co-hosted between Celent and Evenet. Home of the 5 Star Awards by IIR.
27 February 2020 09:00 - 16:00 EST (14:00 GMT, 15:00 CET)
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