Karlyn Carnahan, CPCU
Karlyn leads Property & Casualty research across the Americas. She focuses on issues related to digital transformation. She's particularly interested in shifting distribution channels, new ways of enabling and managing channels, underwriting transformation and new products, improving claims, and transforming the customer experience. Karlyn is the lead analyst for questions related to distribution management, underwriting and claims, core systems, and operational excellence. She is a widely recognized expert on these topics who has written market-leading reports and presented at numerous conferences.She is a widely recognized expert in the industry who has been extensively published in a broad range of industry media and general business media.
Karlyn’s consulting experience includes numerous systems selection projects across policy admin, billing, claims, loss control, CRM, and other core systems. She has also completed multiple IT organizational assessments, primary market research of insurance agents for carriers, marketing and product roadmap strategies for multiple software vendors and other strategic projects for carriers primarily related to marketing, underwriting and claims. She is frequently asked to present at industry events including ACORD, IASA, ACE, and PCIAA.
She joined Celent with an extensive career in the insurance industry including serving as Vice President of Marketing and Innovation for Fireman's Fund commercial lines division. In that role, she was responsible for sales, marketing distribution management, new product development, product management and innovation for the $2B commercial business. Prior to that role, she held positions as Global Industry Manager for Sun Microsystems , Senior Vice President of Product Development for InsWeb and Chief Marketing Officer at NORCAL Mutual. Earlier in her career, she held a variety of marketing and underwriting positions at Industrial Indemnity and Fireman's Fund. She has been involved in four internet startups all in the insurance and financial services space.
She holds an MBA from Stanford Business School and a Certified Property Casualty Underwriter (CPCU) designation. She can be reached directly at email@example.com.
20 July 2021Insurers that use independent agents know that high production is correlated with strong relationships. But the world of the independent agent i…
15 July 2021Real-world examples provide the most concrete way to explore critical questions driving changes in insurance today. As a result, we animated sev…
29 June 2021Insurance is a promise to pay, someday in the future, maybe. Policy forms are the expression of this promise in writing. Creating and maintainin…
28 June 2021Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
18 - 20 May 2021
Commercial Lines Innovation USA (May 18-20) brings together 1,000+ commercial insurers to deliver a roadmap for customer-focused, analytically i…
29 April 2021 02:00 - 03:00 EDT (07:00 BST, 08:00 CEST)
220 Old New Brunswick Rd, Suite 100, United StatesIn the digital world where competition is intense, selling your products and services not only requires a focus on the value of your offering, b…
22 October 2020 13:00 - 14:00 EDT (18:00 BST, 19:00 CEST)
United StateseBaoTech in Collaboration With Microsoft Azure Present: Driving Profits Through the Customer ExperienceDate: Thursday,Oct 22, 2020Time: 1-2 PM (…
15 September 2020 12:00 - 13:00 EDT (17:00 BST, 18:00 CEST)
United StatesManaging agent licensing is a business-critical function for insurers and agencies. But as insurers and agencies look to grow, they face increas…
14 June 2021
More than half of property/casualty insurers using a stand-alone loss control and premium audit system say the primary reason for purchase is to…
10 June 2021
The report by Karlyn Carnahan, head of Celent’s North American property casualty practice, says insurers that purchased “stand-alone” software f…
13 April 2021
By Karlyn Carnahan, Head of Property Casualty NA. The onset and continuation of the COVID-19 pandemic made everyone—property/casualty insurers i…
7 April 2021
“Insurers acceleration of new products, new business models, and new ways of engaging with customers is driving an increase in the use of new ch…