Karlyn Carnahan, CPCU
Karlyn leads Property & Casualty research across the Americas. She focuses on issues related to digital transformation. She's particularly interested in shifting distribution channels, new ways of enabling and managing channels, underwriting transformation and new products, improving claims, and transforming the customer experience. Karlyn is the lead analyst for questions related to distribution management, underwriting and claims, core systems, and operational excellence. She is a widely recognized expert on these topics who has written market-leading reports and presented at numerous conferences.She is a widely recognized expert in the industry who has been extensively published in a broad range of industry media and general business media.
Karlyn’s consulting experience includes numerous systems selection projects across policy admin, billing, claims, loss control, CRM, and other core systems. She has also completed multiple IT organizational assessments, primary market research of insurance agents for carriers, marketing and product roadmap strategies for multiple software vendors and other strategic projects for carriers primarily related to marketing, underwriting and claims. She is frequently asked to present at industry events including ACORD, IASA, ACE, and PCIAA.
She joined Celent with an extensive career in the insurance industry including serving as Vice President of Marketing and Innovation for Fireman's Fund commercial lines division. In that role, she was responsible for sales, marketing distribution management, new product development, product management and innovation for the $2B commercial business. Prior to that role, she held positions as Global Industry Manager for Sun Microsystems , Senior Vice President of Product Development for InsWeb and Chief Marketing Officer at NORCAL Mutual. Earlier in her career, she held a variety of marketing and underwriting positions at Industrial Indemnity and Fireman's Fund. She has been involved in four internet startups all in the insurance and financial services space.
She holds an MBA from Stanford Business School and a Certified Property Casualty Underwriter (CPCU) designation. She can be reached directly at email@example.com.
30 November 2021Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
15 November 2021Recorded on November 10th, 2021 The insurance industry continues to rapidly evolve with the advent of new technologies, changing business models…
10 November 2021The insurance industry continues to change rapidly to respond to new technologies, changing business models, the explosion of data and the need…
8 November 2021Snap polls reflect questions posed by members of the Celent Executive Research Panel, a group of C level executives in the insurance industry. T…
9 November 2021 02:00 - 03:00 EST (07:00 GMT, 08:00 CET)
United StatesA recent Celent report reveals an abrupt shift in the insurance industry, including agent expectations and technology evolution. In fact, 76 per…
26 October - 10 November 2021
United StatesIndustry Specific Technology Trends Previsory Webinars What’s a previsory? The word is a portmanteau of “preview” and “advisory”, a view of fin…
4 - 6 October 2021
Las Vegas, United StatesITC Vegas is the world's largest insurtech event – bringing together insurance industry executives, entrepreneurs, and investors for a unique op…
29 September 2021 14:00 - 15:00 EDT (19:00 BST, 20:00 CEST)
United StatesCreating clear, engaging forms and documents is a major tenet for all insurers. And optimizing the communications lifecycle, from inception to d…
12 November 2021
The acquisition will give Lemonade the opportunity to expand its offering and provide a well-rounded set of products to customers, according to…
14 June 2021
More than half of property/casualty insurers using a stand-alone loss control and premium audit system say the primary reason for purchase is to…
10 June 2021
The report by Karlyn Carnahan, head of Celent’s North American property casualty practice, says insurers that purchased “stand-alone” software f…
13 April 2021
By Karlyn Carnahan, Head of Property Casualty NA. The onset and continuation of the COVID-19 pandemic made everyone—property/casualty insurers i…