Biography
Craig brings extensive experience in the use of enterprise architecture and applications architecture practices in the insurance industry, working with and within insurers.
Craig has advised insurers on IT strategy, legacy modernization, insurance vendor analysis and enterprise architecture topics, principally in the EMEA region. Since joining Celent, he has been a speaker at industry events in North America and London, as well as Celent events in Europe. He has spoken on topics such as the influence of mobile on the industry, the use of social networks by insurers and how the evolving use of the Internet, data and IoT will influence insurance in the future.
Recent consulting clients have engaged Craig for policy administration vendor analyses, market entry strategies, and product messaging work for insurance vendors.
Prior to joining Celent, Craig was an applications architect with Royal Bank of Scotland Group's Strategy and Architecture team, working extensively with RBS Insurance.
Latest insights
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8 April 2021
The billing function continues to transition from its traditional role as the most “back office” of back office processes to a key component of… -
27 January 2021
The global pandemic changed everyone's course in 2020; some a little, others a lot. The insurance industry was affected in both positive and neg… -
19 January 2021
This report is part of a series on policy administration systems (PAS) in North America, Latin America, EMEA, and the Asia-Pacific. It profiles… -
18 December 2020
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