Karen is a Senior Analyst in Celent's North American insurance practice. She brings a broad range of insurance and consulting experience to her work; she has worked as a management consultant to and within insurance carriers and other financial services companies for over 20 years.
Karen’s focus is life insurance technology and trends. Her research concentrates on life, all aspects of life insurance processing including illustrations, eApplications and eSignature, new business and underwriting systems, policy administration systems, claims systems, and digital enablement technologies. She has been the author of four Celent Model Insurer reports and the co-author of one. Past consulting projects include a vendor product strategy review, life claims system benchmarking project, a marketing and distribution management systems review, an eApplication cost analysis, plus several small life insurance technology analyses. In addition to her analyst duties, Karen leads Celent’s Knowledge Management team which leads our largest research initiatives, particularly our ABCD Vendor assessments across all practices.
Karen’s research has been featured in Insurance & Technology, Insurance Networking News, ITA/Pro and Technology Decisions.
Karen began her career as a Financial Management Program Trainee for General Electric. Her past experience includes Coopers & Lybrand’s Financial Services management consulting group, John Hancock’s internal consulting division, and TowerGroup’s Consulting Services Group. Prior to joining Celent, Ms Monks was a financial analyst for a small Richmond, VA financial valuation firm.
Karen is based in Richmond, VA.
14 December 2021In this eighth installment of Celent's biennial look at policy administration systems (PAS) available to life insurers in North America, we prof…
9 December 2021Covid-19 has upended the world in more ways than we could ever imagine. For most people it has meant disruptions in how they work, travel, and s…
10 November 2021The insurance industry continues to change rapidly to respond to new technologies, changing business models, the explosion of data and the need…
7 November 2021The insurance industry continues to change rapidly to respond to new technologies, changing business models, the explosion of data, and the need…
15 - 17 March 2022
United StatesOur 16th annual Innovation and Insight Event can, once again, be enjoyed from the comfort of your own home, free of charge. Join us as we explor…
27 February 2020 09:00 - 16:00 EST (14:00 GMT, 15:00 CET)
1166 Avenue of the Americas, United StatesOverview When we talk about innovation, we usually focus on the cool things that are happening in the industry. But there are some more mundane…
22 August 2019
Webinar: 8:00 AM San Francisco | 11:00 AM New York | 4:00 PM LondonCelent's recent report, Upping the Bar, focused on the cost and key performance indicators of the New Business and Underwriting (NBUW) process a…
26 June 2018
WebinarKarlyn Carnahan, Head of The Americas P&C Practice and Karen Monks, Senior Analyst for Celent’s Life Practice will share recent customer experie…