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  5. Swedbank: Modernizing Card Fraud Management and Improving Customer Experience

Swedbank: Modernizing Card Fraud Management and Improving Customer Experience

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8 March 2021
Neil Katkov

Celent Model Risk Manager 2021 Award for Legacy and Ecosystem Transformation

Abstract

Swedbank took SCA (strong customer authentication) regulation in the Euro region as an opportunity to enhance its anti-fraud posture for cards by modernizing its existing fraud platform. The enhanced fraud platform, provided by ACI Worldwide, uses insights from machine learning and shared data to exempt low-risk transactions from the SCA requirements, thereby improving the customer experience (CX) and growing the business.

Click on the video link below to watch a conversation between Tonu Ots, Head of Card Issuing at Swedbank, and Neil Katkov, Celent's Head of Risk; Celent Risk research members can download the PDF of a detailed case study.

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