Vendors
日本語
  2. //
  3. Reports & insights
  4. //
  5. Swedbank: Modernizing Card Fraud Management and Improving Customer Experience

Swedbank: Modernizing Card Fraud Management and Improving Customer Experience

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
8 March 2021
Neil Katkov

Celent Model Risk Manager 2021 Award for Legacy and Ecosystem Transformation

Abstract

Swedbank took SCA (strong customer authentication) regulation in the Euro region as an opportunity to enhance its anti-fraud posture for cards by modernizing its existing fraud platform. The enhanced fraud platform, provided by ACI Worldwide, uses insights from machine learning and shared data to exempt low-risk transactions from the SCA requirements, thereby improving the customer experience (CX) and growing the business.

Click on the video link below to watch a conversation between Tonu Ots, Head of Card Issuing at Swedbank, and Neil Katkov, Celent's Head of Risk; Celent Risk research members can download the PDF of a detailed case study.

Subscription required

Access to this content requires a Celent research subscription.

Subscribers should sign in to access this research.

If you are not a subscriber, register now or contact us to find out more about our subscription options.

Video

Please consent to Functional Cookies to see this content, see Manage Cookies

Insight details

Insight Format
Reports
Geographic Focus
EMEA