Swedbank took SCA (strong customer authentication) regulation in the Euro region as an opportunity to enhance its anti-fraud posture for cards by modernizing its existing fraud platform. The enhanced fraud platform, provided by ACI Worldwide, uses insights from machine learning and shared data to exempt low-risk transactions from the SCA requirements, thereby improving the customer experience (CX) and growing the business.

Click on the video link below to watch a conversation between Tonu Ots, Head of Card Issuing at Swedbank, and Neil Katkov, Celent's Head of Risk; Celent Risk research members can download the PDF of a detailed case study.