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  5. Delta Community Credit Union: IT Transformation Drives Credit Union Reinvention

Delta Community Credit Union: IT Transformation Drives Credit Union Reinvention

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10 March 2021
Craig Focardi

Winner of Celent Model Bank 2021 Award for Retail Digital Transformation

Abstract

This Model Bank report uncovers how Delta Community undertook a multiyear technology and operations transformation project in recognition that fundamental technology improvements to modernize and improve system availability could drive improved member satisfaction and overall success.

Click on the video link below to listen to a Craig Focardi, Celent's Senior Analyst in Retail Banking, discuss this Model Bank, and to download the PDF of a detailed case study.

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Video