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Royal Bank of Canada: Omnichannel Onboarding at Breakneck Speed

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10 March 2021

Winner of Celent Model Bank 2021 Award for Digital Onboarding

Abstract

RBC launched new remote account open tools for personal and business clients. With this, RBC offers clients three convenient ways to open an account: remote self-serve, remote advisor-assisted, and in person at a branch. This has been particularly relevant during the pandemic, but relevant longer term also, as a foundation for delivering top-tier advice to clients whenever and wherever it’s needed.

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