Discover Home Loans: Distributed Work and Digital Lending

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
10 March 2021
Craig Focardi

Winner of Celent Model Bank 2021 Award for Operational Excellence in COVID-19 Response


This Model Bank report uncovers how Discover Financial Services quickly adjusted to the challenges the pandemic created by enabling its agents to work remotely and providing more digital options for borrowers to originate loans safely and conveniently. Its business strategy and execution demonstrate how financial institutions with digital operations, flexible technology, and strong partners can thrive throughout business cycles and weather the potential negative headwinds a market driver may bring.

Discover Home Loans (DHL) transformed its centralized operations to decentralized remote work for 99% of its onshore and offshore staff within two weeks. It also accelerated planned technology and process changes to provide alternative loan appraisal options, remote loan esigning, and loan forbearance options for customers.

Click on the video link below to listen to a Craig Focardi, Celent's Senior Analyst in Retail Banking, discuss this Model Bank, and to download the PDF of a detailed case study.

Subscription required

Access to this content requires a Celent research subscription.

Subscribers should sign in to access this research.

If you are not a subscriber, register now or contact us to find out more about our subscription options.


Please consent to Functional Cookies to see this content, see Manage Cookies

Insight details

Retail Banking
Subscription(s) required to access this Insight:
Banking, >>Retail & Business Banking
Insight Format
Reports, Videos
Geographic Focus
North America