Artificial Intelligence

Advances in AI are powering step change - leveraging proven and emerging technology to transform processes and customer journeys. Informed by customer discovery and service innovation on behalf of the customer, this approach will drive game-changing new business models.

Our Coverage

Machine Learning

Machine learning (ML) is reshaping the financial services industry like never before. The industry is deploying ML to drive digital customer experiences, streamline their processes, optimize portfolios, and decrease risk, and underwrite loans, among many other strategic uses.


Financial institutions recognize the opportunity in leveraging voice-enabled services to not only reduce friction in the client experience but also to realize cost rationalization opportunities.


Significant excitement around robotic process automation (RPA) has firms addressing strategic support toward adopting the technology. The benefits of this adoption are will be substantial and have created an environment where automation is headlining firms’ technology priorities.



Calling All AI

Most Recent

The Rise of "Product-ism" and the Fall of "Project-ism"

The Eventuality of the AI Lifecycle

Most Read

Ready or Not, Here AI Comes! The AI Readiness Index

Some insurers are concerned that they may be behind the curve. Does this reflect reality, and are they right to be concerned?

Capital Markets

Intelligent Automation for a Smarter Middle and Back Office

Latest Insights


The Eventuality of the AI Lifecycle


Today's technological innovations are increasingly powered by artificial intelligence, fuelling possibilities for novel technological developmen…


Getting Ready to Lead in the Post-Pandemic World


Capital markets on notice as technologies converge and pandemic proves step change is possible

Find your AI Solution

Compare and evaluate an AI solution that's right for your business.

Have a question?

Try speaking to one of our experts.

Contact us

Sign up for industry updates

Stay up to date on Celent's latest features and releases.

Sign up