Artificial Intelligence

Advances in AI are powering step change - leveraging proven and emerging technology to transform processes and customer journeys. Informed by customer discovery and service innovation on behalf of the customer, this approach will drive game-changing new business models.


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Machine Learning

Machine learning (ML) is reshaping the financial services industry like never before. The industry is deploying ML to drive digital customer experiences, streamline their processes, optimize portfolios, and decrease risk, and underwrite loans, among many other strategic uses.

Voice

Financial institutions recognize the opportunity in leveraging voice-enabled services to not only reduce friction in the client experience but also to realize cost rationalization opportunities.

RPA

Significant excitement around robotic process automation (RPA) has firms addressing strategic support toward adopting the technology. The benefits of this adoption are will be substantial and have created an environment where automation is headlining firms’ technology priorities.


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Banking

SUMMITING IN AI: INSIGHTS FROM THE SHARP END

Findings from Celent's AI in Action Survey

Most Recent

Data, MLOps, and IoT for the Next-Generation Insurance Industry

MLOps is a multi-phase process that leverages the power of large volumes and variety of data, abundant compute on GPU, and open-source machine l…

Most Read

Expectation versus Reality for Payments Data Monetisation

Identifying the Data Led Services Corporates Want

Life Insurance

Why Life Insurers Should be Exploring the Use of RPA


Latest Insights

Reports

MLOps is a multi-phase process that leverages the power of large volumes and variety of data, abundant compute on GPU, and open-source machine l…

Webinars

Diminishing and Differentiating Tasks Across the Enterprise

Reports

Each year, Celent conducts a survey of insurer CIOs around the world, including Asia Pacific, Europe, the Middle East, Africa, Latin America, an…

Reports

Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…


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