Artificial Intelligence

Advances in AI are powering step change - leveraging proven and emerging technology to transform processes and customer journeys. Informed by customer discovery and service innovation on behalf of the customer, this approach will drive game-changing new business models.

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Machine Learning

Machine learning (ML) is reshaping the financial services industry like never before. The industry is deploying ML to drive digital customer experiences, streamline their processes, optimize portfolios, and decrease risk, and underwrite loans, among many other strategic uses.


Financial institutions recognize the opportunity in leveraging voice-enabled services to not only reduce friction in the client experience but also to realize cost rationalization opportunities.


Significant excitement around robotic process automation (RPA) has firms addressing strategic support toward adopting the technology. The benefits of this adoption are will be substantial and have created an environment where automation is headlining firms’ technology priorities.




Findings from Celent's AI in Action Survey

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API Factory, Marketplace, or Embedded Experience for Insurance-as-a-Service

Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…

Life Insurance

Why Life Insurers Should be Exploring the Use of RPA

Latest Insights

Webinars | Videos

Recorded on November 10th, 2021 The insurance industry continues to rapidly evolve with the advent of new technologies, changing business models…

Webinars | Videos

Recorded on November 9th, 2021 The insurance industry continues to change rapidly to respond to new technologies, changing business models, the…

Webinars | Videos

Recorded on November 3rd, 2021 The new market reality for wealth management firms is one where they have to do more with less. A myriad of chang…

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