Artificial Intelligence

Advances in AI are powering step change - leveraging proven and emerging technology to transform processes and customer journeys. Informed by customer discovery and service innovation on behalf of the customer, this approach will drive game-changing new business models.


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Machine Learning

Machine learning (ML) is reshaping the financial services industry like never before. The industry is deploying ML to drive digital customer experiences, streamline their processes, optimize portfolios, and decrease risk, and underwrite loans, among many other strategic uses.

Voice

Financial institutions recognize the opportunity in leveraging voice-enabled services to not only reduce friction in the client experience but also to realize cost rationalization opportunities.

RPA

Significant excitement around robotic process automation (RPA) has firms addressing strategic support toward adopting the technology. The benefits of this adoption are will be substantial and have created an environment where automation is headlining firms’ technology priorities.


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Banking

SUMMITING IN AI: INSIGHTS FROM THE SHARP END

Findings from Celent's AI in Action Survey

Most Recent

Accelerating Innovation in Corporate and Commercial Banking: Tier 1 Banks Share Their Lessons for Success

Winners in corporate and commercial banking are leaping ahead of the competition by leveraging technology to accelerate digital innovation and g…

Most Read

IT Strategy and Priorities in Retail Banking, 2022: Accelerating Away from the Pandemic

2022 will be a year of innovation in retail banking. With the impact of the pandemic now largely behind us and today’s customer expectations now…

Life Insurance

Why Life Insurers Should be Exploring the Use of RPA


Latest Insights

Reports

Winners in corporate and commercial banking are leaping ahead of the competition by leveraging technology to accelerate digital innovation and g…

Reports

Now that the impact of the pandemic has begun to recede, banks in Europe are back to focusing solely on growth. While there are both political a…

Reports

As part of Celent's Innovation and Insight Week 2022, a roundtable was conducted for the data, analytics, and AI theme on the topic of 'Data Inn…


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