Artificial Intelligence

Advances in AI are powering step change - leveraging proven and emerging technology to transform processes and customer journeys. Informed by customer discovery and service innovation on behalf of the customer, this approach will drive game-changing new business models.


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Machine Learning

Machine learning (ML) is reshaping the financial services industry like never before. The industry is deploying ML to drive digital customer experiences, streamline their processes, optimize portfolios, and decrease risk, and underwrite loans, among many other strategic uses.

Voice

Financial institutions recognize the opportunity in leveraging voice-enabled services to not only reduce friction in the client experience but also to realize cost rationalization opportunities.

RPA

Significant excitement around robotic process automation (RPA) has firms addressing strategic support toward adopting the technology. The benefits of this adoption are will be substantial and have created an environment where automation is headlining firms’ technology priorities.


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Banking

SUMMITING IN AI: INSIGHTS FROM THE SHARP END

Findings from Celent's AI in Action Survey

Most Recent

Securing Insurance Data: Confidential Computing and Data Lineage Use Case

What is data management and data lineage and why is it important to have a process for understanding data sources in your organization? How do w…

Most Read

Technology Trends Previsory: Retail Banking, 2022 Edition

The last 18 months have been like no other in recent memory. The COVID-19 pandemic forced everyone, not just those in financial services, to rea…

Life Insurance

Why Life Insurers Should be Exploring the Use of RPA


Latest Insights

Reports

What is data management and data lineage and why is it important to have a process for understanding data sources in your organization? How do w…

Reports

Breakthrough innovations are occurring in cash management thanks to advances in artificial intelligence and machine learning (AI/ML), connectivi…

Reports

Auto Insurers Race To Use Images As Data

Reports

Why Retail Banks Are Embracing Conversational AI in the Contact Center


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