Artificial Intelligence

Advances in AI are powering step change - leveraging proven and emerging technology to transform processes and customer journeys. Informed by customer discovery and service innovation on behalf of the customer, this approach will drive game-changing new business models.


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Machine Learning

Machine learning (ML) is reshaping the financial services industry like never before. The industry is deploying ML to drive digital customer experiences, streamline their processes, optimize portfolios, and decrease risk, and underwrite loans, among many other strategic uses.

Voice

Financial institutions recognize the opportunity in leveraging voice-enabled services to not only reduce friction in the client experience but also to realize cost rationalization opportunities.

RPA

Significant excitement around robotic process automation (RPA) has firms addressing strategic support toward adopting the technology. The benefits of this adoption are will be substantial and have created an environment where automation is headlining firms’ technology priorities.


Trending

Banking

Calling All AI

Most Recent

Top Wealth Management Trends: 2021 Edition

The wealth management industry will face headwinds in 2021 as the effects of the COVID-19 pandemic continue to ripple through society. Celent fo…

Most Read

Ready or Not, Here AI Comes! The AI Readiness Index

Some insurers are concerned that they may be behind the curve. Does this reflect reality, and are they right to be concerned?

Capital Markets

Intelligent Automation for a Smarter Middle and Back Office


Latest Insights

Reports

The wealth management industry will face headwinds in 2021 as the effects of the COVID-19 pandemic continue to ripple through society. Celent fo…

Webinars

Using Location Data for Advanced Analytics in a Connected World

Webinars

Data, Analytics and the Consumerization of Personal Insurance

Reports

NLP expands horizon for an investment research platform


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