Artificial Intelligence

Advances in AI are powering step change - leveraging proven and emerging technology to transform processes and customer journeys. Informed by customer discovery and service innovation on behalf of the customer, this approach will drive game-changing new business models.


Our Coverage

Machine Learning

Machine learning (ML) is reshaping the financial services industry like never before. The industry is deploying ML to drive digital customer experiences, streamline their processes, optimize portfolios, and decrease risk, and underwrite loans, among many other strategic uses.

Voice

Financial institutions recognize the opportunity in leveraging voice-enabled services to not only reduce friction in the client experience but also to realize cost rationalization opportunities.

RPA

Significant excitement around robotic process automation (RPA) has firms addressing strategic support toward adopting the technology. The benefits of this adoption are will be substantial and have created an environment where automation is headlining firms’ technology priorities.


Trending

Banking

REINVENTING SMALL BUSINESS BANKING

Historically small business banking has been fraught with trade-offs between lowering cost-to-serve and improving customer experience. As a result, small businesses are often underserved. No longer. Artificial intelligence (AI) can mitigate the trade-offs and enable high-touch tech.

Most Recent

OakNorth Credit Intelligence: Reinventing Credit Analysis and Monitoring with Machine Learning

Commercial loan origination has historically been complex and inefficient, requiring many disparate, disconnected steps to be completed, startin…

Most Read

Credit Suisse: Risk360 Advanced Risk Analytics Platform

Celent Model Risk Manager of the Year Award 2021

Capital Markets

Intelligent Automation for a Smarter Middle and Back Office


Latest Insights

Reports

Commercial loan origination has historically been complex and inefficient, requiring many disparate, disconnected steps to be completed, startin…

Reports

An Overview from Celent’s I&I Week 2021

Reports

An Overview from Celent’s I&I Week 2021

Reports

Innovation in risk functions and operationalizing of next generation technology are well underway despite the challenges presented by the COVID-…


Find your AI Solution

Compare and evaluate an AI solution that's right for your business.

Have a question?

Try speaking to one of our experts.

Contact us

Sign up for industry updates

Stay up to date on Celent's latest features and releases.

Sign up