Artificial Intelligence
Advances in AI are powering step change - leveraging proven and emerging technology to transform processes and customer journeys. Informed by customer discovery and service innovation on behalf of the customer, this approach will drive game-changing new business models.
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Machine Learning
Machine learning (ML) is reshaping the financial services industry like never before. The industry is deploying ML to drive digital customer experiences, streamline their processes, optimize portfolios, and decrease risk, and underwrite loans, among many other strategic uses.
Voice
Financial institutions recognize the opportunity in leveraging voice-enabled services to not only reduce friction in the client experience but also to realize cost rationalization opportunities.
RPA
Significant excitement around robotic process automation (RPA) has firms addressing strategic support toward adopting the technology. The benefits of this adoption are will be substantial and have created an environment where automation is headlining firms’ technology priorities.
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SUMMITING IN AI: INSIGHTS FROM THE SHARP END
Findings from Celent's AI in Action Survey
Data, MLOps, and IoT for the Next-Generation Insurance Industry
MLOps is a multi-phase process that leverages the power of large volumes and variety of data, abundant compute on GPU, and open-source machine l…
Expectation versus Reality for Payments Data Monetisation
Identifying the Data Led Services Corporates Want
Latest Insights
MLOps is a multi-phase process that leverages the power of large volumes and variety of data, abundant compute on GPU, and open-source machine l…
Diminishing and Differentiating Tasks Across the Enterprise
Each year, Celent conducts a survey of insurer CIOs around the world, including Asia Pacific, Europe, the Middle East, Africa, Latin America, an…
Application programming interface (API) has been the go-to solution when insurers and technology vendors discuss the way to develop, package, an…
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