Artificial Intelligence

Advances in AI are powering step change - leveraging proven and emerging technology to transform processes and customer journeys. Informed by customer discovery and service innovation on behalf of the customer, this approach will drive game-changing new business models.


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Machine Learning

Machine learning (ML) is reshaping the financial services industry like never before. The industry is deploying ML to drive digital customer experiences, streamline their processes, optimize portfolios, and decrease risk, and underwrite loans, among many other strategic uses.

Voice

Financial institutions recognize the opportunity in leveraging voice-enabled services to not only reduce friction in the client experience but also to realize cost rationalization opportunities.

RPA

Significant excitement around robotic process automation (RPA) has firms addressing strategic support toward adopting the technology. The benefits of this adoption are will be substantial and have created an environment where automation is headlining firms’ technology priorities.


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Banking

SUMMITING IN AI: INSIGHTS FROM THE SHARP END

Findings from Celent's AI in Action Survey

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Insurtech in Asia Series: Greater China and Southeast Asia

In Insurtech in Asia Series: Evolving Landscape, Changing Innovations in Singapore, we summarize the observations and segment four main areas fo…

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Wealth Management Technology Forecast 2022: Prospering in the Post-Pandemic Paradigm

As the world finally turn the page to a new post-pandemic chapter, the Wealth Management industry has reason for cautious optimism. While much u…

Life Insurance

Why Life Insurers Should be Exploring the Use of RPA


Latest Insights

Reports

In Insurtech in Asia Series: Evolving Landscape, Changing Innovations in Singapore, we summarize the observations and segment four main areas fo…

Reports

Three Years Later

Reports

A New Paradigm Powered by AI

Reports

Identifying the Data Led Services Corporates Want


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