Michael Bernard
Biography
Based in Connecticut USA, Michael has over 20 years’ experience in technology, strategy, and business development across several industries. He has spent his career delivering meaningful strategic roadmaps, innovative measurement frameworks, and multi-channel customer experience technologies.
Michael spent 10+ years leading product, digital customer experience, and technology strategy in the retail banking industry at multiple U.S. regional banks. His career in financial services spans core and data technology, consulting, consumer healthcare digital technology, and retail banking with Webster Bank, People’s United Bank, and M&T Bank.
As a longtime member and former Chair for the national Digital Channels Committee of the Consumer Bankers Association, Michael has worked with peers across the industry to address challenges and opportunities in digital product management, customer expectations, regulatory outlook, and market evolution.
He holds a BA in Political Science from Providence College
Latest insights
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21 March 2024
Bank of America knew their customers wanted a single mobile experience across product lines to more easily manage their finances and multiple ac…
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21 March 2024
Accelerating to a competitive advantage: Future success in retail and commercial banking rests on achieving greater speed and agility by masteri…
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21 March 2024
Now in its 18th year, the Celent Model Bank Awards Program is globally recognized, highlighting the most innovative initiatives across retail an…
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20 March 2024
Bank of Montreal (BMO) completed the acquisition of Bank of the West in February 2023 and converted and migrated almost two million customer rel…
Related events
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21 March 2024
AI: The Race is On - Accelerate to a Competitive Advantage with AI Virtual Event - March 21, 2024 Join us as we reflect on the advancements of A… -
22 - 25 October 2023
To schedule an onsite chat in Las Vegas, please email our analysts directly, ahead of this year's Money20/20 USA event. With over 8,000 attendee… -
22 - 25 October 2023
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12 - 14 June 2023
Boca Raton, FL, United StatesJoin Michael Bernard at the American Banker Digital Banking conference in Florida. Take advantage of the industry expertise available at Digital…