![Michael Bernard](/system/analysts/logos/661/771/275/default/803768784.jpg?1672869816)
Michael Bernard
Biography
Based in Connecticut USA, Michael has over 25 years’ experience in technology, strategy, and business development across several industries. He has spent his career delivering meaningful strategic roadmaps, innovative measurement frameworks, and multi-channel customer experience technologies.
Michael spent 10+ years developing web and mobile products and architecture in the insurance and retail banking industries, and another 10+ years leading product, channel, digital customer experience, and vendor-partner strategy at multiple U.S. regional banks. His expertise spans core and data technology, mobile and online product and distribution, and consulting.
As a former Chair for the Digital Channels Committee of the Consumer Bankers Association, Michael has worked with peers across the industry to address challenges and opportunities in digital product management, customer expectations, regulatory outlook, and market evolution.
He holds a BA in Political Science from Providence College.
Latest insights
-
17 June 2024Celent takes a fresh look at the concept of personal financial engagement (PFE) in light of the growing emphasis on the convergence of financial…
-
11 June 2024Traditional banks and credit unions are increasingly launching new, digital-only brands. Standing up a modern digital-first version of the bank…
-
28 May 2024High-for-longer prime interest rates and a cooling loan market have made deposit costs, retention, and net interest margin (NIM) some of the big…
-
9 May 2024Retail financial institutions are quickly realizing that customer engagement isn't just good business, it's increasingly how banks are deliverin…
Related events
-
18 September 2024
New York, NY, United StatesReady, Set, Go: Accelerate Your GenAI Roadmap Generative AI remains a provocative topic among financial institutions. As the regulatory environm… -
21 March 2024
AI: The Race is On - Accelerate to a Competitive Advantage with AI Virtual Event - March 21, 2024 Join us as we reflect on the advancements of A… -
22 - 25 October 2023
To schedule an onsite chat in Las Vegas, please email our analysts directly, ahead of this year's Money20/20 USA event. With over 8,000 attendee… -
22 - 25 October 2023