RPA vs. Low Code

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16 April 2024

Making Sure The Solution Fits Your Process


The insurance industry is experiencing significant digital transformation as organizations strive to improve operational efficiency, enhance customer experiences, and stay competitive in a rapidly evolving market. Robotic process automation (RPA) and low-code solutions have emerged as two prominent technologies that can help insurers achieve these goals. As indicated in Celent’s Dimensions: Life Insurance IT Pressures & Priorities 2024: North American Edition report, digital acceleration is second in the top three areas driving technology investments in 2024. Life insurers are addressing digital acceleration plans, in large part, through process automation. There are several technology options for automating processes on the market. Celent looks at what are considered two of the top solutions, RPA and low-code. RPA is already used by over 80% of the insurers polled for a Celent study on process automation, and low-code solutions have been making a lot of headway over the last few years. They both offer great benefits when fitted to the right automation process. In this report, Celent will review what we see as the best “fit” as life insurers continue down the path of automation in support of increasing digital capabilities.