GenAI-oneers in Banking: Bank Survey and Spotlights

Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)
23 April 2024


GenAI has rocketed from moonshot to reality. To flesh out the reality for banks, Celent surveyed bank executives regarding their sentiment toward GenAI, their state of adoption by area, their view of expected performance improvement and impact by use case, and their technology approach, as well as the key success factors they have identified through their recent experience.

Survey participants tended to be innovation frontrunners and hence are ahead on the GenAI adoption curve compared to the majority of banks. Nevertheless, the striking finding is that these banks have crossed the adoption chasm, pushing past the early adopter phase into the early majority phase.

Related Research