Dimensions: P&C Insurance IT Pressures & Priorities 2024: North American Edition

Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)
20 February 2024


Annually, Celent examines the business priorities, IT budgets, and investments being made by North American property & casualty insurance company technology executives. Celent publishes similar reports on EMEA, Asia-Pacific, and Latin America. In December 2023 and January 2024, Celent distributed an online survey to North American P&C insurance company technology executives. The survey covered a broad range of topics, including business priorities, IT budgets, investment plans, and Generative AI/LLMs. A few findings include:

·IT Investment: Insurers are optimistic about the future business climate and are increasing IT spending to foster growth

·Cybersecurity: Cybersecurity is a critical area of focus, with the top half of insurers significantly increasing their cybersecurity budgets

·Gen AI: There is significant investment in generative AI and Large Language Models, with 71% of insurers allocating budget to GenAI/LLM projects or in the research phase

·Core Systems: Core systems remain an active investment area, with planned enhancements across the three major systems

·Cloud Adoption: CIOs are committed to expanding their organizations’ use of the cloud, especially for analytics, portals, and support systems