PKO Bank Polski: Value-Added Services Platform

21 March 2024

Winner of the 2024 Celent Model Bank Award for Empowering the Customer, Part II

Abstract

For PKO Bank Polski, additional services are an important element of enriching and making the main banking proposition more attractive. The new Value-Added Services Platform offers universal technology for suppliers (API) and a unified purchasing and service process for customers.

Banking customers these days are increasingly more demanding: they don’t just want a good standard product; they want choice and control, with the ability to customise the offering. When engaging with their financial institution, they don’t just want smooth experiences; they want them personalised and tailored to their preferences. The Celent Model Bank Empowering the Customer award recognises a financial institution’s commitment and efforts to put customers in the driving seat by delivering choice, control, and superior experiences.

PKO Bank Polski demonstrated such commitment with two separate initiatives: PKO Pay Later and Value-Added Services Platform. This is Part II of the award-winning case study, which profiles the Value-Added Services Platform. Part I covers PKO Pay Later.