Innovation in Banking and Payments 2024

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21 March 2024

A Snapshot Through the Lens of Model Bank


Accelerating to a competitive advantage: Future success in retail and commercial banking rests on achieving greater speed and agility by mastering the new set of transformative technologies, such as cloud, open banking ecosystems, and Generative AI.

During our Innovation & Insight Day on March 21st, we welcomed a wide audience and discussed these themes in depth. Taking insights from our Model Bank program this year, Celent sees the most successful banks focused on innovations that accelerate their competitive advantage through faster time to market and increased automation.

In this report, we introduce our 2024 Celent Model Banks and discuss the common themes of innovation that these institutions demonstrated. We place those observations in the larger context of the five trends of banking technology that Celent is covering closely this year.

Please dive into the report to learn more about our Model Banks for 2024 and be inspired to accelerate your organization.

Above: Our 18 Model Bank award categories recognize innovations across five technology trends in Retail Banking, Corporate Banking, and Payments.

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