Survive to Thrive: Retail Banking
How have technology priorities changed as a result of the pandemic?
While the COVID-19 pandemic is first and foremost a human tragedy, it is also causing a significant economic disruption. Not surprisingly, it is having a major impact on all areas of Retail Banking, and none more so than in lending and payments. Technology trends in financial services are accelerating, demanding strategic responses in months, rather than the years firms used to have.
- The story so far: the impact of the pandemic to-date
- Looking ahead: what we expect going forward, such as changes in customer behaviour and broader trends
- mplications for Retail Banks: where we believe banks should accelerate their technology investments
Recorded July 9th