While the COVID-19 pandemic is first and foremost a human tragedy, it is also causing a significant economic disruption. Not surprisingly, it is having a major impact on all areas of Retail Banking, and none more so than in lending and payments. Technology trends in financial services are accelerating, demanding strategic responses in months, rather than the years firms used to have.

Join Dan Latimore, Chief Research Officer, Zil Bareisis, Head of Retail Banking, and Craig Focardi, Senior Banking Analyst, as they discuss:

• The story so far: the impact of the pandemic to-date
• Looking ahead: what we expect going forward, such as changes in customer behaviour and broader trends
• mplications for Retail Banks: where we believe banks should accelerate their technology investments

Recorded July 9th

View our Coronavirus Industry-Specific Research and Response