Head of Retail Banking
Boston, United States


With a wide range of experience in industry and as a consultant, Dan brings examples from outside financial services to help banks improve their customer relationships, with a particular emphasis on the importance of technology and culture.

Dan's coverage areas include digital and omnichannel banking, innovation, artificial intelligence, and the banking ecosystem. He has a passionate interest in behavioral economics, exploring why consumers and humans make the decisions they make, and what the implications are for banks.

Dan has been widely quoted in the press, including the Wall Street Journal, American Banker, Boston Globe, CNBC, and CNBC Europe. He is also a frequent speaker at industry conferences and client gatherings, having addressed audiences ranging from intimate meetings with CEOs and central banks to keynote conference speeches in more than a dozen countries.

Prior to Celent, Dan led research groups at Deloitte and IBM, worked in industry at Merrill Lynch (where he lived in New York, Tokyo and London) and Liberty Mutual, and was a consultant at McKinsey & Co.

Dan received a Masters in Public Administration from the John F. Kennedy School of Government at Harvard, and an undergraduate degree in Philosophy from Dartmouth College. He holds the Chartered Financial Analyst designation from the CFA Institute and sits on the Boston Fed's Consumer Payments Research Center Advisory Board.

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Related events

  • 11 - 12 March 2019
    Seatle, United States
    Join Dan Latimore at this year's Bank Innovation Ignite March 11-12, 2019, at the Hyatt Olive 8, Seattle. Bank Innovation Ignite is where fintech…
  • 18 - 19 March 2019
    Celent's Daniel Latimore, Head of Retail Banking, will be a Session Speaker on Top Trends in Retail Banking: 2019 at this year’s Doxim Growth and…
  • 2 - 4 April 2019
    The Hague, Netherlands
    The Temenos Community Forum explores the New Era of Banking by bringing together banking executives, industry experts, fintechs and partners toge…
  • 16 - 19 April 2019
    Orlando, FL, United States
    Dan Latimore will be a Keynote on the Winners of FIS Innovation Contest at this year’s FIS InFocus on 4/16/2019. FIS InFocus is a high-tech confe…
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Related news

  • 30 October 2018
    It’s conference and presentation season again, so I’ve been on the road speaking to a lot of clients and industry players (banks and service prov…
  • 28 September 2018
    Many of you know that I’m a cheap New Englander. I buy my cars used, then drive them into the ground. We had an understanding with our trusted me…
  • 23 July 2018
    As Celent analysts meet to discuss what we’re hearing from clients, one theme percolating for a couple of years has recently come to a boil: cust…
  • 31 May 2018
    We’re in full swing for conference season. We hosted our own Innovation & Insight Day last month in Boston, and recognized 25 winners for their i…
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