14 June 2021
by Bob Meara, Senior Banking Analyst, Celent. Fifteen years ago, Celent launched a program to identify effective uses of technology in banking.…
News articles
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21 May 2021
NCR has the most clients of any provider, said Bob Meara, senior analyst in banking at Celent, although only a handful have rolled these machine…
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12 May 2021
According to a study by Celent, banks reported their branch traffic declined by as much as half during the 2020 lockdown. But as many banks bega…
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3 November 2020
The two banks are among those deploying advanced analytics to give customers advice before they may even know they need it.
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23 October 2020
Foreign banks for years have been using technology that folds several communication and information-sharing capabilities into one platform. Now…
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21 May 2019Don’t Abandon Branches to Favor Digital Banking Channels By Steve Cocheo, The Financial BrandSure, digital channels represent a big part of the…
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29 April 2019Digital Start-Up’s Branch Sends CX Message to Retail Bankers The Financial Brand, Monday, 29 April 2019, A straight smile without ever visiting…
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19 March 2019This article mentions the March 2019 Celent report, only 7% of community banks and credit unions are live with a chatbot solution, while 15% hav…
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29 August 2018Many bankers think they can read their customers like an open book, but in fact they may need to put in some extra research time. According to a…