14 April 2022
To keep up with large banks, Community First Credit Union in Santa Rosa, California, wanted to launch a conversational bot powered by artificial…
News articles
-
-
7 April 2022
According to Bob Meara, Senior Analyst, Celent, “Digitization is fueling the adoption of intelligent virtual agents built on conversational AI d…
-
17 March 2022
"The Model Bank Awards recognize how banks are using technology to change the face of banking," said Bob Meara, Senior Analyst at Celent. "TD's…
-
24 September 2021
The UMB move is an evolution in banking, "where firms team up multiple functional areas along IT and product development in multifunctional team…
-
10 September 2021
The term “virtual branch” has its critics. “It implies the best way to do things is by walking into a branch,” said Bob Meara, senior analyst in…
-
14 June 2021
by Bob Meara, Senior Banking Analyst, Celent. Fifteen years ago, Celent launched a program to identify effective uses of technology in banking.…
-
21 May 2021
NCR has the most clients of any provider, said Bob Meara, senior analyst in banking at Celent, although only a handful have rolled these machine…
-
12 May 2021
According to a study by Celent, banks reported their branch traffic declined by as much as half during the 2020 lockdown. But as many banks bega…
-
3 November 2020
The two banks are among those deploying advanced analytics to give customers advice before they may even know they need it.
-
23 October 2020
Foreign banks for years have been using technology that folds several communication and information-sharing capabilities into one platform. Now…
-
21 May 2019Don’t Abandon Branches to Favor Digital Banking Channels By Steve Cocheo, The Financial BrandSure, digital channels represent a big part of the…
-
29 April 2019Digital Start-Up’s Branch Sends CX Message to Retail Bankers The Financial Brand, Monday, 29 April 2019, A straight smile without ever visiting…
-
19 March 2019This article mentions the March 2019 Celent report, only 7% of community banks and credit unions are live with a chatbot solution, while 15% hav…
-
29 August 2018Many bankers think they can read their customers like an open book, but in fact they may need to put in some extra research time. According to a…