TCS’ Conversational AI Platform, Conversa™, Recognized For Its Advanced Technology Capabilities By Celent
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7 April 2022
Tata Consultancy Services’ Conversa’s Strong, Intuitive No-Code Dialog and Workflow Design and Secure, Enterprise-Ready Integration to TCS BaNCS Product Portfolio, Cited as Key Strengths
According to Bob Meara, Senior Analyst, Celent, “Digitization is fueling the adoption of intelligent virtual agents built on conversational AI down the market. In retail banking, IVAs are being deployed for creating highly efficient and engaging experiences while driving productivity. A feature-rich, easily deployable platform that provides diverse support capabilities, interactive channel adapters and on-premise hosting, we find Conversa to be a leading solution for retail banks. This Celent recognition is based on the platform’s functionality, geographic availability, technology and integration capability and customer feedback.”
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