11 June 2021
A profound shift has taken place in financial services, where the winners and losers of digital banking will be decided by how they leverage a w…
Insights
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2 June 2021
Accelerate! Innovation in Banking Recorded March 10th, 2021 This year’s Celent Model Bank winners demonstrate powerful examples of accelerating…
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14 April 2021
Innovation in banking didn't slow during the pandemic - it accelerated! With a historically well-established (and often well-earned) reputation…
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30 March 2021
Digital customer acquisition was a white hot topic before the pandemic and has exploded since then. Our March 2021 Digital Banking Panel survey…
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10 March 2021
RBC launched new remote account open tools for personal and business clients. With this, RBC offers clients three convenient ways to open an acc…
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10 March 2021
Bank of America was an industry early-mover with Erica®, its AI-driven virtual financial assistant. More than a chatbot, Erica is now a primary…
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10 March 2021
Celent Model Bank awards recognise Financial Institutions for best practices of technology usage in different areas critical to success in banki…
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9 March 2021
Today we are announcing the winners of Celent Model Bank 2021 Awards. Our annual Model Bank program was launched 14 years ago and recognizes fin…
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5 January 2021
As regular readers of our blogs know, January is one of the most exciting months at Celent. The analyst teams having just reviewed nominations f…
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13 December 2020
Retail banks all over the globe responded to the pandemic by closing branch lobbies while steering customers towards digital and ATM channels. W…
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24 November 2020
The banking industry will come to look back on 2020 as a uniquely challenging year, but one in which impressive things were achieved against the…
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30 September 2020
Cloud was a hot topic before COVID-19, but where and how are banks leveraging the cloud now, and what will the future hold? Celent offers a view…
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20 September 2020
Advances in predictive analytics and Natural Language Processing have allowed Financial Institutions (FIs) to automate significant portions of t…
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10 September 2020
If Covid-19 has demonstrated one thing, it’s that even the most carefully constructed plans can be upended overnight. Just a few weeks into 2020…
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3 September 2020
In the wake of the Federal government’s declaration of a national emergency on March 13, 2020, Arizent set in motion a series of monthly researc…