5 January 2021
As regular readers of our blogs know, January is one of the most exciting months at Celent. The analyst teams having just reviewed nominations f…
Insights
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13 December 2020
Retail banks all over the globe responded to the pandemic by closing branch lobbies while steering customers towards digital and ATM channels. W…
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24 November 2020
The banking industry will come to look back on 2020 as a uniquely challenging year, but one in which impressive things were achieved against the…
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30 September 2020
Cloud was a hot topic before COVID-19, but where and how are banks leveraging the cloud now, and what will the future hold? Celent offers a view…
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20 September 2020
Advances in predictive analytics and Natural Language Processing have allowed Financial Institutions (FIs) to automate significant portions of t…
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10 September 2020
If Covid-19 has demonstrated one thing, it’s that even the most carefully constructed plans can be upended overnight. Just a few weeks into 2020…
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3 September 2020
In the wake of the Federal government’s declaration of a national emergency on March 13, 2020, Arizent set in motion a series of monthly researc…
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16 August 2020
The repercussions of COVID-19 have catapulted working capital optimization to the top of the priority list at banks’ commercial customers. As pa…
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6 August 2020
AI can be a powerful enabler for digital customer engagement in retail banking. Judicious vendor selection is key. Celent compare vendor solutio…
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27 July 2020
If Covid-19 has demonstrated one thing, it’s that even the most carefully constructed plans can be upended overnight. Just a few weeks into 2020…
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14 July 2020
If Covid-19 has demonstrated one thing, it’s that even the most carefully constructed plans can be upended overnight. Just a few weeks into 2020…
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7 June 2020
There is still much we do not yet know regarding COVID-19’s long-term impact. Yet, there appears to be a growing consensus that banking – indeed…
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18 May 2020
AI will transform the UI and in turn customer engagement. To track the progress in banking, Celent launched its inaugural AI in the UI Request f…
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11 May 2020
Because digital activation is of broad and significant importance post COVID-19, Horizn briefed Celent in April 2020 on its efforts to help bank…
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30 April 2020
Covid-19 is justifiably top of mind for bankers today, yet two pre-pandemic hot topics remain salient today: Customer Experience (“CX”) and Arti…