Rob Norris Joins Celent’s Growing North America P&C Insurance Team as Senior Analyst

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28 June 2021

Appointment of two new analysts expands the practice’s focus on customer-centric insights

Boston, MA – June 29, 2021 – Celent, a leading research and advisory firm focused on technology for financial institutions globally,is pleased to announce that Rob Norris has joined the Property & Casualty Insurance practice as a senior analyst. This appointment follows that of Andrew Schwartz, an analyst whose research focuses on claims and the customer experience.

“I’m excited to add Rob Norris to our growing team of analysts focusing on the insurance sector,” commented Karlyn Carnahan, Head of Celent's North America Property and Casualty practice. “His extensive background as an insurer CIO brings deep, practical expertise for Celent clients to tap into. And his achievements as CEO of a successful insurtech startup in building a disruptive cloud-based digital insurance platform, harnessing Salesforce, machine learning, and mobile-first web provide multiple creative insights for insurers and insurtech startups that are looking to deliver similar initiatives.”

Rob Norris, who brings 25 years of expertise leading technology organizations of insurance companies, noted that “the digital disruption of the insurance industry is creating daunting threats and exciting opportunities. I’m looking forward to helping Celent clients develop and execute on winning strategies to deliver value and create amazing experiences for their customers.”

Rob’s experience includes nearly two decades with Pinnacol Assurance as CIO and chief strategy officer, where he led an organizational transformation around the principles of Lean and the Toyota Way. In 2017, he founded the insurtech startup Cake, where, as CEO and chief innovation officer, he achieved breakthroughs in the speed and ease of purchasing a commercial insurance policy. Most recently, Rob served as CTO at BiggerPockets. Throughout his career, Rob has been recognized as an expert in creating outstanding digital experiences for customers and agents. His work has won numerous awards for innovation, including Celent’s Model Insurer award.

About Celent

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally experienced analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a division of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh McLennan. [NYSE: MMC].For more information, visit Follow Celent on Twitter @Celent_Research.

Media Contact:

Nicola Segal

News article details

Property & Casualty Insurance
Media Type
Press Releases
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America