Head, The Americas, Property Casualty
San Francisco, United States


Karlyn leads Property & Casualty research across the Americas. She focuses on issues related to digital transformation. She's particularly interested in shifting distribution channels, new ways of enabling and managing channels, underwriting transformation and new products, improving claims, and transforming the customer experience. Karlyn is the lead analyst for questions related to distribution management, underwriting and claims, core systems, and operational excellence. She is a widely recognized expert on these topics who has written market-leading reports and presented at numerous conferences.She is a widely recognized expert in the industry who has been extensively published in a broad range of industry media and general business media.

Karlyn’s consulting experience includes numerous systems selection projects across policy admin, billing, claims, loss control, CRM, and other core systems. She has also completed multiple IT organizational assessments, primary market research of insurance agents for carriers, marketing and product roadmap strategies for multiple software vendors and other strategic projects for carriers primarily related to marketing, underwriting and claims. She is frequently asked to present at industry events including ACORD, IASA, ACE, and PCIAA.

She joined Celent with an extensive career in the insurance industry including serving as Vice President of Marketing and Innovation for Fireman's Fund commercial lines division. In that role, she was responsible for sales, marketing distribution management, new product development, product management and innovation for the $2B commercial business. Prior to that role, she held positions as Global Industry Manager for Sun Microsystems , Senior Vice President of Product Development for InsWeb and Chief Marketing Officer at NORCAL Mutual. Earlier in her career, she held a variety of marketing and underwriting positions at Industrial Indemnity and Fireman's Fund. She has been involved in four internet startups all in the insurance and financial services space.

She holds an MBA from Stanford Business School and a Certified Property Casualty Underwriter (CPCU) designation. She can be reached directly at kcarnahan@celent.com.

Latest insights

  • 20 September 2018
    In 2010, ISO released the ISO Electronic Rating Content (ISO ERC). This product allows insurers to ingest loss costs, rules, and forms attachment…
  • 13 August 2018
    Has the explosion of new technologies and the continual media hype caused you to question if these claims are exaggerated or if your peers are ac…
  • 23 May 2018
    Customer experience is the new battleground for differentiation. But delivering on that experience requires a wide variety of digital capabilitie…
  • 22 May 2018
    I was on a panel at the Duck Creek user conference this week and was asked a question about keys to successful core system implementations. After…
View all insights

Related events

  • 25 - 28 September 2018
    San Francisco, United States
    Dreamforce is an annual user conference hosted by Salesforce.com in downtown San Francisco, bringing together thought leaders, industry pioneers…
  • 27 September 2018
    Webinar: 9:00 AM (San Francisco) | 12:00 PM (New York) | 5:00 PM (London)
    Customer experience is the new battleground for differentiation. But delivering on that experience requires a wide variety of digital capabilitie…
  • 2 - 3 October 2018
    Las Vegas, Nevada, United States
    Join Celent at this year's 3rd Annual InsureTech Connect Conference in Las Vegas, Nevada at the MGM Grand on 2-3 October 2018. InsureTech Connect…
  • 14 - 17 October 2018
    Las Vegas, Nevada, United States
    Karlyn Carnahan will be a session speaker on Digitizing the Commercial Lines Customer Experience: A New Framework at this year's Guidewire Connec…
View all events

Related news

View all news articles