Karlyn Carnahan, CPCU
Karlyn leads Property & Casualty research across the Americas. She focuses on issues related to digital transformation. She's particularly interested in shifting distribution channels, new ways of enabling and managing channels, underwriting transformation and new products, improving claims, and transforming the customer experience. Karlyn is the lead analyst for questions related to distribution management, underwriting and claims, core systems, and operational excellence. She is a widely recognized expert on these topics who has written market-leading reports and presented at numerous conferences.She is a widely recognized expert in the industry who has been extensively published in a broad range of industry media and general business media.
Karlyn’s consulting experience includes numerous systems selection projects across policy admin, billing, claims, loss control, CRM, and other core systems. She has also completed multiple IT organizational assessments, primary market research of insurance agents for carriers, marketing and product roadmap strategies for multiple software vendors and other strategic projects for carriers primarily related to marketing, underwriting and claims. She is frequently asked to present at industry events including ACORD, IASA, ACE, and PCIAA.
She joined Celent with an extensive career in the insurance industry including serving as Vice President of Marketing and Innovation for Fireman's Fund commercial lines division. In that role, she was responsible for sales, marketing distribution management, new product development, product management and innovation for the $2B commercial business. Prior to that role, she held positions as Global Industry Manager for Sun Microsystems , Senior Vice President of Product Development for InsWeb and Chief Marketing Officer at NORCAL Mutual. Earlier in her career, she held a variety of marketing and underwriting positions at Industrial Indemnity and Fireman's Fund. She has been involved in four internet startups all in the insurance and financial services space.
She holds an MBA from Stanford Business School and a Certified Property Casualty Underwriter (CPCU) designation. She can be reached directly at email@example.com.
19 July 2019Stand-alone rating engines are used for a variety of reasons — but primarily to externalize the rates, rules, and logic associated with rating f…
9 July 2019The agent of the future will conduct business differently as their use of technology expands and changes.
16 May 2019Moving to a digital model requires insurers to prepare their technology, manage skill sets, and create a governance process. This report examine…
25 March 2019The nature of the insurance business is changing rapidly.No one knows what it will look like in 2025 or beyond.New business models are emerging…
20 August 2019
1166 Avenue of the Americas, United StatesOverview Digital transformation continues to be a hot topic in the insurance industry. Whether its customer experience, core system replacement,…
29 - 31 May 2019
Austin, TexasKarlyn Carnahan will be a Moderator at this year’s DigIn2019 on 5/29/2019. Customer experience is the hot new topic in the insurance industry wh…
22 May 2019
1166 Avenue of the Americas, United StatesOverview The term Digital is thrown around a lot in the insurance industry. Often it means different things to different people, but the common…
14 - 17 April 2019
Savannah, GA, United StatesKarlyn Carnahan will be a panelist at this years' Majesco Convergence 2019 on April 14. Convergence is Majesco's annual customer conference wher…
22 July 2019Summer is here, and unlike the days when that meant “The livin’ is easy,” things seem to be moving faster than ever before. Insurers continue to…
29 March 2019At Celent we sit in an interesting spot. We see the flurry of activity by carriers, vendors, and system integrators across the industry and try…
25 January 2019Introducing Celent’s Property & Casualty NewsletterI spent New Year’s Day as I have on most of the last ten years — hiking to the top of our loc…
24 November 2018Shopping online is "not the best way for everybody to buy insurance today," said Karlyn Carnahan, head of the property and casualty insurance pr…