For many years Microsoft Excel was the staple application of finance teams. Perhaps one of the earliest “no-code” solutions, the combination of…
Research related to Omnibot
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2024/03/05
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2024/02/14
We recently held our first insurance executive roundtable event of the year, at our offices in New York. In attendance were 35 executives from t…
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2024/02/08
Just as COVID-19 provided the “aha” moment for accelerating digital transformation in the insurance industry, generative AI (Gen AI) is the “aha…
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2023/11/19
Last week the Celent corporate banking team published its annual Technology Trends Previsory: Corporate Banking 2024 Edition which can be downl…
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2023/09/29
The intersection of P&C insurance with Generative AI and Large Language Models (LLMs) signals a transformative shift in the industry. "Beyond Hu…
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2023/09/27
The life insurance vertical stands at a pivotal juncture with the advent of Generative AI and Large Language Models (LLMs). "Beyond Human Intell…
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2023/09/24
The next evolution of retail delivery won’t be in new self-service features, but emerging highly personalized, valuable experiences for customer…
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2023/09/19
Celent held a full day event for insurers focused on Generative AI (GenAI) and Large Language Models (LLMs) in the insurance industry last Wedne…
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2023/09/07
We’ve just published the latest in a series of reports that help leaders understand and promote the value of digital customer engagement in reta…
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2023/07/30
When we think about things that exist today that could be brought together and generate new products and services, we start to see how AI could…
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2023/07/29
Whether one believes harnessing Gen AI is a Promethean moment or simply the next chapter in one's AI journey, most would agree that the Gen AI g…
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2023/07/25
Here at Celent we have just published the results of our Celent Technology Insight and Strategy Survey, 2023. For the corporate banking market,…
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2023/06/27
With the introduction of ChatGPT, large language models (LLMs) have become a significant part of the AI landscape due to their ability to revolu…
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2023/06/16
HSBC is making the innovative move, for a global bank, of partnering with Google Cloud to adopt a cloud-based machine-learning powered solution…
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2023/06/04
Insurers have been modernizing their legacy systems, increasing their presence in cloud, and finding innovative use cases driven by emerging tec…
Research related to Omniapps
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2023/12/06
Insurers have often lamented their status as a “low-touch” business: That is, customers only engage with their carriers at acquisition/renewal a…
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2023/10/04
Recorded on October 4, 2023. In this on-demand webinar, learn how insurers can adapt to the digital landscape by providing personalized experie…
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2023/09/27
It would be a stretch to say that Sibos news and chatter was dominated by generative AI (or Gen AI). After all, for banks at least, we are still…
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2023/09/24
The next evolution of retail delivery won’t be in new self-service features, but emerging highly personalized, valuable experiences for customer…
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2023/08/21
The current banking crisis in 2023 has so far focused on large regional and national banks that have had liquidity issues leading to a bank run…
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2023/06/29
Customer communication management (CCM) systems create, deliver, and store outbound and inbound customer communications information (documents a…
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2023/06/13
Customer remediation has become a huge financial issue in banking, with costs for some banks reaching well into the billions. A primary cause fo…
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2022/11/11
Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
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2022/10/31
Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
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2022/09/30
Experiencing product value before purchase drives growth—Product-Led Growth:PLG •This is a primer for those who are not so familiar with Product…
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2022/03/29
Last week, my colleague Kieran Hines and I attended FinovateEurope 2022, which was back in London as an in-person event again, and it was such a…
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2022/03/14
Tower is a specialised personal and commercial lines insurer in New Zealand with approximately 304,000 customers across New Zealand and the Paci…
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2021/12/06
The marketing statements of financial institutions have for years touted“customer-first”, “customer 360”; and “omnichannel communications” to de…
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2021/09/29
Customer communications management (CCM) systems create, deliver and store outbound and inbound customer communications information (documents a…
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2021/09/27
The digitization of banking and the componentization of and improvements in its technologies has led to blurring lines of demarcation between tr…
Research related to Omnidocs
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2023/12/06
Insurers have often lamented their status as a “low-touch” business: That is, customers only engage with their carriers at acquisition/renewal a…
-
2023/10/04
Recorded on October 4, 2023. In this on-demand webinar, learn how insurers can adapt to the digital landscape by providing personalized experie…
-
2023/09/27
It would be a stretch to say that Sibos news and chatter was dominated by generative AI (or Gen AI). After all, for banks at least, we are still…
-
2023/09/24
The next evolution of retail delivery won’t be in new self-service features, but emerging highly personalized, valuable experiences for customer…
-
2023/08/21
The current banking crisis in 2023 has so far focused on large regional and national banks that have had liquidity issues leading to a bank run…
-
2023/06/29
Customer communication management (CCM) systems create, deliver, and store outbound and inbound customer communications information (documents a…
-
2023/06/13
Customer remediation has become a huge financial issue in banking, with costs for some banks reaching well into the billions. A primary cause fo…
-
2022/11/11
Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
-
2022/10/31
Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
-
2022/09/30
Experiencing product value before purchase drives growth—Product-Led Growth:PLG •This is a primer for those who are not so familiar with Product…
-
2022/03/29
Last week, my colleague Kieran Hines and I attended FinovateEurope 2022, which was back in London as an in-person event again, and it was such a…
-
2022/03/14
Tower is a specialised personal and commercial lines insurer in New Zealand with approximately 304,000 customers across New Zealand and the Paci…
-
2021/12/06
The marketing statements of financial institutions have for years touted“customer-first”, “customer 360”; and “omnichannel communications” to de…
-
2021/09/29
Customer communications management (CCM) systems create, deliver and store outbound and inbound customer communications information (documents a…
-
2021/09/27
The digitization of banking and the componentization of and improvements in its technologies has led to blurring lines of demarcation between tr…