Claims Systems Vendors: North American P/C Insurance 2013

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5 April 2013


Who are the leading claims systems vendors in 2013: in technology, functionality, customers, and service? This report, featuring Celent’s XCelent Awards, provides the answers.

In the report Claims System Vendors: North American P/C Insurance 2013, Celent profiles 23 core claims solutions. There are full profiles for 12 solutions, which are also ranked in the ABCD Vendor View. Another 11 have shorter profiles and are not ranked. The report also names the winners of the XCelent Awards.

In the past 10 years, nearly every core claims solution has migrated to a modern .NET or JEE framework—or was built from the ground up on one or the other. All solutions have had minor or major releases within the past two years. Nearly all solutions offer, in some way, the 14 kinds of basic functionality; and many of the 11 kinds of advanced and additional kinds of functionality.

“This surface-level homogeneity makes it all the more important for insurers to know how to dig deeper and to understand how vendors’ offerings match their requirements,” says Donald Light, Research Director with Celent’s Insurance Group and author of the report. “What makes it even more challenging is that the requirements are not those that replicate how claims are adjusted today, but those that will give insurers the flexibility to change how they adjust claims over the next five to ten to fifteen years.”

This 103-page report has 49 tables and 10 figures.