Robotics has garnered a great deal of press and hype in the insurance industry, but is it deserved? What is robotics, and when should it be deployed? Celent has already likened robotics to a chocolate tea pot, although we observed that it is a tool that may be of use in some situations.

In this webinar Craig Beattie and Jamie Macgregor provide some description of the technologies behind robotics as well as its links to other technology disciplines. They also provide some guidelines to help potential users of these technologies identify when they are a good fit, and the occasions when there are known risks and pitfalls to avoid.