
FIS Digital One
This feature is upgradeable
For End Users
You can activate this feature and other links for ALL VENDORS with a VendorMatch Premium subscription. Additionally you can gain access to an increased depth of data, summary reports, RFX reports (detailed completed RFIs - available to financial institutions only) and comparison grids. Please click here for more information on Premium features.
For Vendors
Vendors can activate their links and gain access to analytics by upgrading to VendorMatch PRO. Please click here for more information
Speak with an analyst
Financial institutions and their advisors can subscribe to our Analyst Access* service. Effectively phone or (email) a friend you can have on tap advice and support provided by our analysts on this vendor, solution or solution category.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information on Premium features
or contact us to discuss a subscription.
Subject to reasonable use.
Survey Summary
The Survey Summary provides a download of the vendor profile, solution profile and the VendorMatch Discovery survey vendor responses used to power the directory. All responses are provided by the vendor online.
Note that this report is a high level summary of the vendor's credentials and a solution's capabilities designed to assist with solution short-listing. The RFX report is the more comprehensive Request For Information report designed to support evaluation and selection, this will only show where the vendor has completed the "RFX" RFI.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information on Premium features or contact us to discuss a subscription.
RFX Report
The RFX report is an XLS download of the Vendors response to the “RFX” Request for Information for this solution.
The RFX is a centralized golden copy of a RFI authored by our analysts based on their expertise in running real-life system evaluation and selection projects and completed by the vendor online.
Note to protect vendor that only Financial Institutions and recognized Advisor can subscribe to this feature.
In each instance the first time the link is used the user requests permission to access the RFX report and it is the vendor who is required to authorizes access. You will be alerted when the vendor has reviewed your request and granted permission.
HOW TO SUBSCRIBE
You can activate this feature with a VendorMatch Premium subscription. Please click here for more information on Premium features or contact us to discuss a subscription.
To learn more about subscribing to our service options, please contact us here
This feature is upgradeable
For End Users
You can activate this feature and other links for ALL VENDORS with a VendorMatch Premium subscription. Additionally you can gain access to an increased depth of data, summary reports, RFX reports (detailed completed RFIs - available to financial institutions only) and comparison grids. Please click here for more information on Premium features.
For Vendors
Vendors can activate their links and gain access to analytics by upgrading to VendorMatch PRO. Please click here for more information
Speak with an analyst
Financial institutions and their advisors can subscribe to our Analyst Access* service. Effectively phone or (email) a friend you can have on tap advice and support provided by our analysts on this vendor, solution or solution category.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information on Premium features
or contact us to discuss a subscription.
Subject to reasonable use.
Survey Summary
The Survey Summary provides a download of the vendor profile, solution profile and the VendorMatch Discovery survey vendor responses used to power the directory. All responses are provided by the vendor online.
Note that this report is a high level summary of the vendor's credentials and a solution's capabilities designed to assist with solution short-listing. The RFX report is the more comprehensive Request For Information report designed to support evaluation and selection, this will only show where the vendor has completed the "RFX" RFI.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information on Premium features or contact us to discuss a subscription.
RFX Report
The RFX report is an XLS download of the Vendors response to the “RFX” Request for Information for this solution.
The RFX is a centralized golden copy of a RFI authored by our analysts based on their expertise in running real-life system evaluation and selection projects and completed by the vendor online.
Note to protect vendor that only Financial Institutions and recognized Advisor can subscribe to this feature.
In each instance the first time the link is used the user requests permission to access the RFX report and it is the vendor who is required to authorizes access. You will be alerted when the vendor has reviewed your request and granted permission.
HOW TO SUBSCRIBE
You can activate this feature with a VendorMatch Premium subscription. Please click here for more information on Premium features or contact us to discuss a subscription.
To learn more about subscribing to our service options, please contact us here
This feature is upgradeable
For End Users
You can activate this feature and other links for ALL VENDORS with a VendorMatch Premium subscription. Additionally you can gain access to an increased depth of data, summary reports, RFX reports (detailed completed RFIs - available to financial institutions only) and comparison grids. Please click here for more information on Premium features.
For Vendors
Vendors can activate their links and gain access to analytics by upgrading to VendorMatch PRO. Please click here for more information
Speak with an analyst
Financial institutions and their advisors can subscribe to our Analyst Access* service. Effectively phone or (email) a friend you can have on tap advice and support provided by our analysts on this vendor, solution or solution category.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information on Premium features
or contact us to discuss a subscription.
Subject to reasonable use.
Survey Summary
The Survey Summary provides a download of the vendor profile, solution profile and the VendorMatch Discovery survey vendor responses used to power the directory. All responses are provided by the vendor online.
Note that this report is a high level summary of the vendor's credentials and a solution's capabilities designed to assist with solution short-listing. The RFX report is the more comprehensive Request For Information report designed to support evaluation and selection, this will only show where the vendor has completed the "RFX" RFI.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information on Premium features or contact us to discuss a subscription.
RFX Report
The RFX report is an XLS download of the Vendors response to the “RFX” Request for Information for this solution.
The RFX is a centralized golden copy of a RFI authored by our analysts based on their expertise in running real-life system evaluation and selection projects and completed by the vendor online.
Note to protect vendor that only Financial Institutions and recognized Advisor can subscribe to this feature.
In each instance the first time the link is used the user requests permission to access the RFX report and it is the vendor who is required to authorizes access. You will be alerted when the vendor has reviewed your request and granted permission.
HOW TO SUBSCRIBE
You can activate this feature with a VendorMatch Premium subscription. Please click here for more information on Premium features or contact us to discuss a subscription.
To learn more about subscribing to our service options, please contact us here
Overview
FIS DIGITAL ONE (tm) is a collection of interactive modules built on one, common enterprise architecture to streamline and innovate banking channels. The solution delivers a convergence of banking channels, coupled with real-time analytics and open, digital APIs to provide a seamless experience for bank associates and customers alike.
Digital ONE is a cross-channel solution that transitions financial institutions from siloed, point-solutions to a fully integrated architecture that allows them to share relevant content and processes between channels, establish brand consistency and develop a set of features that can be deployed across any channel or device. It enables financial institutions to engage customers throughout their life journeys, resulting in deeper, longer-lasting and more profitable relationships. DIGITAL ONE is a comprehensive solution that allows financial institutions to transform every customer interaction into a relationship-building opportunity. The suite can be deployed together or separately and includes the following application modules:
• DIGITAL ONE Customer – extends the bank’s brand by allowing customers to perform sales, service, and account origination anytime and on any device. This cross-platform solution enhances the quality of the customer relationship by providing convenience and simplicity, catering to individual needs and behaviors.
• DIGITAL ONE Banker – transforms the way bank associates engage with customers inside and outside the branch. This HTML5, interactive, tablet-based solution improves the customer experience and increases productivity by allowing bank associates to perform focused sales, service, account origination, and monetary transaction processing - all from a single application.
• DIGITAL ONE Teller – automates monetary transaction processing, compliance, and administrative functions by providing enhanced navigation features, image capture and automated decisioning to increases efficiency and mitigate the risk of fraud. Included in DIGITAL ONE Banker for a Universal Banker experience.
• DIGITAL ONE Kiosk – enables exceptional, in-branch service while improving efficiency and increasing revenue. This in-lobby, kiosk solution allows customers to conduct routine transactions in a self-service manner, which frees bank associates to dedicate more time to sales and advisory services.
Feature sets within the solution modules are developed as ‘components’ that can be deployed and tailored to a specific channel and/or device. For example, functions such as funds transfer, account opening, or stop payment can be enabled for customer-facing or associate-facing applications, as well as the kiosk. Each channel and device can be further tailored to specific requirements. The DIGITAL ONE architecture ensures that business processes, compliance requirements and the customer experience remain consistent across applications – reducing the bank’s total costs of ownership.
Key Features
DIGITAL ONE provides a robust transaction set that encompasses sales, service, account origination and monetary transaction processing, including:
• Customer dashboard
• Customer details and servicing
• Money movement
• Payments
• Account details and servicing
• Secure communications
• Complaint management
• Lobby leader
• Kiosk and kiosk monitoring
• Sales and opportunity management
• Account origination
• Case and application management
• Traditional teller processing
• Exceptions and exception handling
• Branch management
• Device support
• Event tracking
• Reporting
Key Benefits
·Allows users to conduct business anywhere, anytime and through any device.
·Enables customer acquisition through consistent and frictionless channels.
·Provides a seamless and consistent experience across both assisted and unassisted channels – start/stop processes in one channel and complete in another.
·Reduces overall operating cost and drives efficiency across channels
·Provides a component-based, agile solution to match needs, behaviors, and expectations within the context of the customer journeys