Banking Omnichannel Customer Experience Platforms

VendorMatch

Use our directory to find omnichannel customer experience platform (CXP) solutions available to financial institutions. Digital customer engagement platforms capable of implementing bespoke customer journeys across all points of customer interaction (or developing towards that capability). This includes: digital self-service (online + mobile), branch teller, branch platform sales, contact center and ATM channels. Omnichannel CXPs can be deployed for selected (e.g., digital) channels or, over time, used as a single, enterprisewide system of interaction, keeping systems of record intact. In contrast to legacy, siloed channel systems, omnichannel CXPs represent a specific architecture approach to accomplish management of the front end to back end to external system integration by acting as a system of enablement. These platforms combine easily managed business rules, essential data, common capabilities, and an API-driven integration layer that coexists persistently alongside systems of interaction (branch, digital, contact center, ATM platforms, etc.) and systems of record (DDA, LMS, CRM, etc.) and can, selectively or comprehensively, serve as systems of interaction as well, replacing legacy channel technology stacks. Buyers can use the research platform to evaluate internet , tablet, and mobile application software with analysis and comparison of specific financial service application functionality.
  • Web portal solution with powerful admin functions to manage and personalize multiple web portals. Website Content Configuration, Personalizat…
  • Native cloud solution for creating and sending interactive, on-demand and batch customer communications.
  • Multi-channel, white-label and complete web banking platform based on strong experience in secure application development and especially in onli…
  • ebankIT is an international company that develops a leading Omnichannel Digital Banking Platform with capabilities to enable Banks and Credit Un…
  • FIS DIGITAL ONE (tm) is a collection of interactive modules built on one, common enterprise architecture to streamline and innovate banking chan…
  • With BankWorld, your bank will have the foundation to develop your own internet banking application within a secure and industry compliant frame…
  • YB Mobile is a mobile banking software app available from CR2. It is available to retail banks who will launch the app for use by their customer…
  • BankWorld Mobile App is the next-gen banking app available from CR2’s BankWorld platform. It is beautiful in design and delivers high visual imp…
  • Papyrus Business Communication and Process Platform offers a holistic approach to business communication and AI-powered process automation with…
  • Numerated is the only real-time lending and growth automation platform for banks. Numerated offers banks powerful capabilities for: Credit po…
  • fOS is a logic-embedded middleware engine powering a diversified financial ecosystem. It provides a faster, lower cost and lower risk alternati…
  • CreditBrowser® is a flexible and customizable interface that provides clients with easy access to multiple data sources and reports, empowering…
  • CSI Meridian.Net Core processing platform To remain compliant and profitable as a growing bank, you need a flexible core banking system that emp…
  • CR2's Digital Banking Platform - Over 20 years ago, CR2 pioneered the early digital banking market, launching a market leading product known as…
  • Finn AI focuses on conversational AI, which incorporates natural language understanding and decision-making. With a singular focus on banking, F…
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