Banking Omnichannel Customer Experience Platforms

VendorMatch

Use our directory to find omnichannel customer experience platform (CXP) solutions available to financial institutions. Digital customer engagement platforms capable of implementing bespoke customer journeys across all points of customer interaction (or developing towards that capability). This includes: digital self-service (online + mobile), branch teller, branch platform sales, contact center and ATM channels. Omnichannel CXPs can be deployed for selected (e.g., digital) channels or, over time, used as a single, enterprisewide system of interaction, keeping systems of record intact. In contrast to legacy, siloed channel systems, omnichannel CXPs represent a specific architecture approach to accomplish management of the front end to back end to external system integration by acting as a system of enablement. These platforms combine easily managed business rules, essential data, common capabilities, and an API-driven integration layer that coexists persistently alongside systems of interaction (branch, digital, contact center, ATM platforms, etc.) and systems of record (DDA, LMS, CRM, etc.) and can, selectively or comprehensively, serve as systems of interaction as well, replacing legacy channel technology stacks. Buyers can use the research platform to evaluate internet , tablet, and mobile application software with analysis and comparison of specific financial service application functionality.
  • Unify is a total web based enterprise solution that utilizes a single capture platform to provide a simplified and streamlined customer centric…
  • Web portal solution with powerful admin functions to manage and personalize multiple web portals. Website Content Configuration, Personalizat…
  • MULTIVERSA FIP provides new banking services in an optimal user experience by unifying functionality from existing applications, core systems an…
  • Native cloud solution for creating and sending interactive, on-demand and batch customer communications.
  • System of integrated cloud services provided by Comarch and third parties with direct link to banking products for convenient management of busi…
  • A ground-breaking microservices-based digital insurance platform that enables the next era of new business models, products, and customer engage…
  • Multichannel, white-label and complete web banking platform built on strong experience in secure application development and online banking appl…
  • FIS DIGITAL ONE (tm) is a collection of interactive modules built on one, common enterprise architecture to streamline and innovate banking chan…
  • ebankIT is an international company that develops a leading Omnichannel Digital Banking Platform with capabilities to enable Banks and Credit Un…
  • With BankWorld, your bank will have the foundation to develop your own internet banking application within a secure and industry compliant frame…
  • We help Fortune 500 organizations across industries reimagine, design, and engineer world-class user experiences (UX) for customers, employees,…
  • YB Mobile is a mobile banking software app available from CR2. It is available to retail banks who will launch the app for use by their customer…
  • BankWorld Mobile App is the next-gen banking app available from CR2’s BankWorld platform. It is beautiful in design and delivers high visual imp…
  • Papyrus Business Communication and Process Platform offers a holistic approach to business communication and AI-powered process automation with…
  • Numerated is the only real-time lending and growth automation platform for banks. Numerated offers banks powerful capabilities for: Credit po…
Search results
No results
Show results & filters
Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.