Mphasis Business Process Services in Banking, Financial Services & Insurance

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Mphasis has over 9,500 specialized resources focused on delivering business process services to select Banking and Financial service segments, enabled by industry consultants, subject matter experts and transformation projects.

Our Line of Business cater to the following services, for all segments of Banking - for Retail banking, Payments, Customer Lending (Mortgage, Cards & other Lending products), Small Business and Commercial Banking, Asset & Wealth Management:

·Industry Back office

·Compliance Services

·Customer Experience Operations

Our Business Process Services for Banking

Mphasis service offerings for Banking operations include:

Payment Operations

Mphasis works with some of the leading payment providers in North America, Europe and Asia; providing end to end experience across both customer as well as merchant acquisition and servicing.

We have over 1,500 FTEs delivering both voice and non-voice services. Our Transformation credentials includes automation / robotics solution to automate payment operations.

Lending Operations

Mphasis has over 1,800 Lending analysts of which 300+ certified Underwriters across retail and commercial product lines; and a dedicated analytic research team providing tools to improve loan quality. Our capabilities include $1+ trillion loans processed, 1,500+ loan reviews daily for our Banking clients. We provide solution around financial spreading and covenant monitoring; and have Risk Analytics Platform to identify manufacturing Risk.

Contact Center Operations

Mphasis has over 2,000 FTEs delivering services from offshore (India) & nearshore delivery centers (in US and Europe). We provide Operations support for the full customer life cycle: Sales Support, Servicing, Collections, Complaints and Disputes, Frauds etc. One of the notable experiences include Large scale Contact Center transformation including initiatives like self- service, multi-channel integration, chatbots, analytics for better insights and call strategy etc.

Key Features

Mphasis Technology solutions enabling Business Operations

We provide Business Operations services powered by Mphasis Intelligent Automation Framework. Our RPA-Led Technology with people, bots, Intelligence layer involves process automation and transformation in the following areas:

•Customer / Partner Servicing

•Customer On-boarding

•Command Center, Fraud, Compliance

•Disputes / Exception Resolution


•Brining DevOps for process automation

Mphasis IP-based solution, Tools and Platforms

Mphasis has developed a number of IP-based solutions, platforms and tools for Business Process services:

•LoanFXTM: A next generation front-end digital mortgage point-of-sale platform with intelligent virtual agent (IVA) capabilities. With its fully featured and CRM-integrated portal, it provides customers and loan officers complete control throughout the mortgage lifecycle

•LuminateTM: An intelligent and automated document and optical character recognition solution that leverages the strength of robotic process automation (RPA).

•QCynergyTM: A due diligence and quality control portal that synergizes efficiency of performance

•AmplifyTM: A performance enhancing solution that integrates business intelligence and call analytics to improve workflow fulfillment and call center efficiency

Key Benefits