2023/09/27
It would be a stretch to say that Sibos news and chatter was dominated by generative AI (or Gen AI). After all, for banks at least, we are still…
Quadient
Research related to Quadient Inspire
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2023/09/24The next evolution of retail delivery won’t be in new self-service features, but emerging highly personalized, valuable experiences for customer…
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2023/08/21The current banking crisis in 2023 has so far focused on large regional and national banks that have had liquidity issues leading to a bank run…
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2023/07/06Customer communication management (CCM) systems create, deliver, and store outbound and inbound customer communications information (documents a…
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2023/06/13Customer remediation has become a huge financial issue in banking, with costs for some banks reaching well into the billions. A primary cause fo…
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2022/11/11Over three weeks in September 2022, Celent Banking team ran an online survey where we invited our contacts in the industry – clients and non-cli…
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2022/10/31Faced with historically high inflation and energy bills, increasing interest rates, and continued geopolitical and economic uncertainty, consume…
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2022/09/30Experiencing product value before purchase drives growth—Product-Led Growth:PLG •This is a primer for those who are not so familiar with Product…
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2022/03/29Last week, my colleague Kieran Hines and I attended FinovateEurope 2022, which was back in London as an in-person event again, and it was such a…
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2022/03/14Tower is a specialised personal and commercial lines insurer in New Zealand with approximately 304,000 customers across New Zealand and the Paci…
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2021/12/06The marketing statements of financial institutions have for years touted“customer-first”, “customer 360”; and “omnichannel communications” to de…
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2021/09/29Customer communications management (CCM) systems create, deliver and store outbound and inbound customer communications information (documents a…
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2021/09/27The digitization of banking and the componentization of and improvements in its technologies has led to blurring lines of demarcation between tr…
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2021/07/19Over the past several years, the CRM vendor landscape has grown significantly in terms of functionality offered to advisors and wealth managers.…
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2021/06/28Insurance is a promise to pay, someday in the future, maybe. Policy forms are the expression of this promise in writing. Creating and maintainin…
Research related to Quadient AR by YayPay
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2023/09/25Many of the largest banks have invested in corporate virtual account management (VAM) solutions – primarily to help larger clients with complex…
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2023/09/16Corporate treasury and finance organizations play a crucial role in managing businesses’ financial operations, especially for those firms that h…
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2023/07/172023 will be a challenging year for many in the industry. Post-pandemic expectations of a return to focusing on growth and innovation have been…
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2023/04/19Life is getting harder for corporate client finance teams. Companies around the world have endured the COVID-19 lockdowns, business disruptions,…
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2023/03/19With the worst effects of the pandemic now having receded, the corporate banking industry is back to focusing on revenue and profitability. As s…
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2023/02/23Earlier this year my colleague, Gareth Lodge, published research about the adoption of ISO 20022 around the world. The requirement for Swift ban…
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2022/11/16With the fall conference season winding down, several members of the Celent banking team have written blog posts reflecting on the themes and ne…
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2022/11/02Geopolitical and economic waves have shocked markets around the world. In a period of disrupted supply chains, accelerating inflation, and risin…
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2022/01/31For transaction banking, the sharp downturn in interest rates in 2020 led to a collapse of net interest income on deposits and effectively wiped…
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2021/12/03For transaction banking, the sharp downturn in interest rates in 2020 led to a collapse of net interest income on deposits and effectively wiped…
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2021/11/10The COVID-19 pandemic caused corporate leaders to look for ways to keep their businesses viable, and many of those leaders looked to their CFOs…
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2021/10/27Transaction banking, including cash management and payments, has been hit hard over the past 18 months. A sharp downturn in interest rates in 20…
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2021/09/10Treasury services is ripe for disruption, as evidenced by the onslaught of fintech and big tech players vying to capture traditional and new rev…
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2021/08/16Much of a bank's corporate banking revenue is attributable to meeting the complex financial operations needs of their business customers, who re…
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2021/08/16Much of a bank's corporate banking revenue is attributable to meeting the complex financial operations needs of their business customers, who re…