Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives in the insurance industry. This insurer is looking to understand the state of edelivery for life and annuity companies.
This deck provides a summary of the responses to a snap poll conducted November 16– December 4, 2023.Questions for a snap poll come from one of the other members of the panel. The snap poll was fielded to select members of the Celent Executive Panel, a group of C level executives in the insurance industry. 34 Insurers responded to this survey.
If you are an insurer and are interested in participating and receiving these snap polls, please email kcarnahan@celent.com to verify eligibility.
The question that was posed was:
- Do you offer e-delivery of any of the following:
- Policy documents
- Marketing materials
- Billing information
- Other correspondence
- Do you offer this via secure email, or do you provide a link to access documents via the portal?
- If you provide a link, can you provide it through SMS as well as email?
- If you offer edelivery, do you offer on an opt-in or opt-out basis?
- For what LOBs do you offer e-delivery?
- What is the take-up rate on e-delivery?
- Do you see a difference in take-up rate by LOB? By age of consumer?
- Do you offer e-signature?
