Billing System Vendors: US Property/Casualty Market 2009

Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)
24 April 2009


The billing function in property/casualty carriers is transforming from a back office operation to a front office value proposition. Carriers are making significant investments in skills and technology to position billing as a critical customer service activity and an opportunity to retain clients.

How are vendor systems responding to this new challenge? This report, Billing System Vendors: US Property/Casualty Market 2009, is designed to help insurers to understand their vendor options for stand-alone billing systems and to compile their own short lists of providers for additional investigation.

“Virtually all stand-alone billing systems include the basic features required for property/casualty insurers. However, not all have implemented the automation necessary to achieve best-in-class customer service,” says Mike Fitzgerald, senior analyst and author of the report. “Customer service tools are now a differentiator between billing solutions.”

The report features Celent’s ABCD Vendor View. The ABCD Vendor View presents a comparative view of the vendor marketplace that visually represents four elements: Advanced technology and technical flexibility, Breadth of functionality, Customer base, and Depth of client services and solutions.