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  5. Billing System Vendors: US Property/Casualty Market 2009

Billing System Vendors: US Property/Casualty Market 2009

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24 April 2009
Michael Fitzgerald

Abstract

The billing function in property/casualty carriers is transforming from a back office operation to a front office value proposition. Carriers are making significant investments in skills and technology to position billing as a critical customer service activity and an opportunity to retain clients.

How are vendor systems responding to this new challenge? This report, Billing System Vendors: US Property/Casualty Market 2009, is designed to help insurers to understand their vendor options for stand-alone billing systems and to compile their own short lists of providers for additional investigation.

“Virtually all stand-alone billing systems include the basic features required for property/casualty insurers. However, not all have implemented the automation necessary to achieve best-in-class customer service,” says Mike Fitzgerald, senior analyst and author of the report. “Customer service tools are now a differentiator between billing solutions.”

The report features Celent’s ABCD Vendor View. The ABCD Vendor View presents a comparative view of the vendor marketplace that visually represents four elements: Advanced technology and technical flexibility, Breadth of functionality, Customer base, and Depth of client services and solutions.

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