Billing System Vendors: US Property/Casualty Market 2009
The billing function in property/casualty carriers is transforming from a back office operation to a front office value proposition. Carriers are making significant investments in skills and technology to position billing as a critical customer service activity and an opportunity to retain clients.
How are vendor systems responding to this new challenge? This report, Billing System Vendors: US Property/Casualty Market 2009, is designed to help insurers to understand their vendor options for stand-alone billing systems and to compile their own short lists of providers for additional investigation.
“Virtually all stand-alone billing systems include the basic features required for property/casualty insurers. However, not all have implemented the automation necessary to achieve best-in-class customer service,” says Mike Fitzgerald, senior analyst and author of the report. “Customer service tools are now a differentiator between billing solutions.”
The report features Celent’s ABCD Vendor View. The ABCD Vendor View presents a comparative view of the vendor marketplace that visually represents four elements: Advanced technology and technical flexibility, Breadth of functionality, Customer base, and Depth of client services and solutions.