Michael Fitzgerald, CPCU, MBA, PMP
Biography
Mike brings extensive industry experience to the analyst role. Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.
Mike's research focuses on innovation, emerging technologies (blockchain, artificial intelligence), billing, business process and operations, social media, and distribution management.
Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).
VIDEOS:
Latest reports
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July 19 2017
The risk of non-adoption is higher than the risk of early adoption. Insurers are encouraged to specific use cases with which to test the technolo… -
April 18 2017
Celent has released a new report titled Slice Labs: A Case Study of Insurance Disruption. The report was written by Michael Fitzgerald, a Senior… -
April 03 2017
Celent Model Insurer 2017: Case Studies in Innovation and Emerging Technologies Innovation continued to gain traction in 2016. Changing customer…
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March 01 2017
Celent invited innovation professionals from financial services firms to provide their outlook for 2017 in an online survey. The participants are…
Upcoming events
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25 - 27 September 2017
Denver, United StatesThe NAMIC Annual Convention is the place where the industry comes together! Here you can network with your peers, receive industry breaking news… -
3 - 4 October 2017
Las VegasJoin Karlyn Carnahan, Michael Fitzgerald, Donald Light and Tom Scales at this year's Insuretech Connect. InsureTech Connect is the world’s larges… -
13 - 16 November 2017
Las Vegas, NVThis is the conference for people who use Guidewire applications, the Guidewire platform, and Guidewire collaboration tools to help inspire their…