Senior Analyst
Chicago, United States


Mike brings extensive industry experience to the analyst role. Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.

Mike's research focuses on innovation, emerging technologies (blockchain, artificial intelligence), billing, business process and operations, social media, and distribution management.

Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).


An Overview of Social Media

Latest insights

View all insights

Related events

  • 1 October 2018 13:00 - 16:30 PDT (16:00 EDT, 21:00 BST, 22:00 CEST)
    Vista Ballroom Number 208, MGM Grand, Las Vegas, United States, United States
    Overview Great solutions know no boundaries, and this is especially true with insurtech. Unconstrained by geography or imagination, the startup i…
  • 2 - 3 October 2018
    Las Vegas, Nevada, United States
    Join Celent at this year's 3rd Annual InsureTech Connect Conference in Las Vegas, Nevada at the MGM Grand on 2-3 October 2018. InsureTech Connect…
  • 10 - 11 October 2018
    New Orlean's, United States
    Michael Fitzgerald will be a Session Speaker on Digital Transformation in Insurance at this year’s ACORD 2018 on October 10. ACORD Connect is wh…
  • 14 October 2018
    San Diego, United States
    Michael Fitzgerald will be a Session Speaker on Increasing the Adoption of Data Analytics in Core Insurance Functions at this year’s CPCU Annual…
View all events