Michael Fitzgerald, CPCU, MBA, PMP
Biography
Mike brings extensive industry experience to the analyst role. Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.
Mike's research focuses on innovation, emerging technologies (blockchain, artificial intelligence), billing, business process and operations, social media, and distribution management.
Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).
VIDEOS:
Latest insights
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19 June 2019
Technology innovation, increasing amounts of data, and rising customer expectations are pressuring the industry to transform rapidly. Other forc… -
12 June 2019
The debate is over; innovation is now a matter of execution. Delivering convenience, speed, and personalization with innovative products and ser… -
14 May 2019
Managing the variety and dynamism in a distribution environment that is increasingly digital requires tools that allow insurers to deal with a v… -
8 May 2019
The forces acting on the Property and Casualty insurance industry are fairly well-known. There are numerous articles and lists that highlight ho…
Related events
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12 September 2019
Webinar: 8:00 AM San Francisco | 11:00 AM New York | 4:00 PM London, United StatesOverview AM Best announced a prospective change to their company rating methodology that adds an assessment of insurers’ innovation efforts. Thi… -
20 August 2019
1166 Avenue of the Americas, United StatesOverview Digital transformation continues to be a hot topic in the insurance industry. Whether its customer experience, core system replacement,… -
13 June 2019
Webinar: 8:00 AM San Francisco | 11:00 AM New York | 4:00 PM London, United StatesTechnological innovation, ever-increasing amounts of data, and constantly rising customer expectations are pressuring the industry to transform… -
3 - 5 June 2019
Phoenix, AZMichael Fitzgerald will be a Session Speaker on Digital Transformation in Insurance: Current and Future State at this year’s IASA 2019 on 6/5/20…
Related news
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22 July 2019
Insurance Journal, Russ Banham, Monday, 22 July 2019 Certainly, the importance of innovation is not news to industry participants. Over the past… -
16 May 2019
Phase Two of Insurance Innovation: Exploring 'How-To' Questions Carrier Management Magazine - Susanne Sclafane -16 May 2019 After years of discu… -
1 May 2019
Carrier Management Q&A: Hiring and Managing Talent to Spark Imagination While technology is becoming more affordable, an innovation ingredient t… -
25 April 2019
Putting Insurer Innovation Under the Rating Agency Microscope Carrier Management Magazine, Russ Banham, Wednesday, 17 April 2019 Journalist Russ…