Michael Fitzgerald, CPCU, MBA, PMP
Biography
Mike brings extensive industry experience to the analyst role. Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.
Mike's research focuses on innovation, emerging technologies (blockchain, artificial intelligence), billing, business process and operations, social media, and distribution management.
Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).
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Latest reports
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April 18 2017
Celent has released a new report titled Slice Labs: A Case Study of Insurance Disruption. The report was written by Michael Fitzgerald, a Senior… -
April 03 2017
Celent Model Insurer 2017: Case Studies in Innovation and Emerging Technologies Innovation continued to gain traction in 2016. Changing customer…
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March 02 2017
Celent invited innovation professionals from financial services firms to provide their outlook for 2017 in an online survey. The participants are…
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February 28 2017
In order to understand the current state and trends regarding insurance payments, Celent conducted an online survey with insurers and managing ge…