Michael Fitzgerald, CPCU, MBA, PMP
Biography
Mike brings extensive industry experience to the analyst role. Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.
Mike's research focuses on innovation, emerging technologies (blockchain, artificial intelligence), billing, business process and operations, social media, and distribution management.
Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).
VIDEOS:
Latest insights
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1 November 2018
How can a 100-year-old insurer transform its business? Pinnacol Assurance has established Cake Insure, a subsidiary startup, to combine the stren… -
2 October 2018
Increasing investments are being made in insurer-startup partnerships. But what makes such a collaboration a success? A survey of 89 insurers and… -
10 September 2018
Market forces and regulatory mandates are changing the way financial institutions operate. Channel diversification and customer expectations mand… -
13 August 2018
The data quantifies the widely recognized judgment that insurers have not sought to change the traditional business model. What is the current st…
Related events
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26 - 27 February 2019
Toronto, CanadaMichael Fitzgerald will be a Session Speaker on Insurance Product Development: Managing Obsolescence at this year’s Insurance Canada Technology C… -
6 - 7 December 2018
102 North End Ave, New York, NY 10036, United StatesThe insurance industry continues to rapidly evolve in response to disruption. To remain relevant and profitable, insurers must take action to app… -
30 November 2018
1166 Avenue of the Americas, United StatesOVERVIEW Are you wondering what other insurers are doing when it comes to managing their distribution channels? Curious about the latest techniqu… -
29 November 2018
Philadelphia, PA, United StatesJoin Celent Senior Analyst, Mike Fitzgerald, as he speaks on the Next Generation Customer Engagement at this year's InsurTech Symposium, hosted b…
Related news
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13 November 2018
Changing Models to Align Business and IT Mike Fitzgerald from Celent brings insight tightly bound with common sense. And this was demonstrated in… -
18 October 2018
To arrive at insurance’s digital destination, a new technology architecture is needed. According to Celent’s reports, The New Recipe that is Chan…