Research & Advisory
Chicago, United States

Biography

Mike brings extensive industry experience to the analyst role. Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.

Mike's research focuses on innovation, emerging technologies (blockchain, artificial intelligence), billing, business process and operations, social media, and distribution management.

Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).

VIDEOS:

An Overview of Social Media

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Related events

  • 26 - 27 February 2019
    Toronto, Canada
    Michael Fitzgerald will be a Session Speaker on Insurance Product Development: Managing Obsolescence at this year’s Insurance Canada Technology C…
  • 12 March 2019
    Webinar: 8:00 AM San Francisco | 11:00 AM New York | 3:00 PM London, United States
    What is expected regarding consumer expectations and industry disruption? In which areas will investment increase and decrease? Will making progr…
  • 22 May 2019
    1166 Avenue of the Americas, United States
    Overview The term Digital is thrown around a lot in the insurance industry. Often it means different things to different people, but the common g…
  • 3 - 5 June 2019
    Phoenix, AZ
    Michael Fitzgerald will be a Session Speaker on Digital Transformation in Insurance: Current and Future State at this year’s IASA 2019 on 6/5/201…
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