Michael Fitzgerald, CPCU, MBA, PMP
Biography
Mike brings extensive industry experience to the analyst role. Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.
Mike's research focuses on innovation, emerging technologies (blockchain, artificial intelligence), billing, business process and operations, social media, and distribution management.
Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).
VIDEOS:
Latest insights
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15 February 2019
I have no idea how many internet sites I am registered with. I also have no idea how each can use my data. What did I actually agree to when I cl… -
14 February 2019
With the onset of a new year, Celent clients want to understand the outlook for 2019 according to innovation practitioners. In order to gain insi… -
30 January 2019
What do you get when you have a meeting with insurers, state regulators, a national industry association, a filing bureau, and a software provide… -
1 November 2018
How can a 100-year-old insurer transform its business? Pinnacol Assurance has established Cake Insure, a subsidiary startup, to combine the stren…
Related events
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26 - 27 February 2019
Toronto, CanadaMichael Fitzgerald will be a Session Speaker on Insurance Product Development: Managing Obsolescence at this year’s Insurance Canada Technology C… -
12 March 2019
Webinar: 8:00 AM San Francisco | 11:00 AM New York | 3:00 PM London, United StatesWhat is expected regarding consumer expectations and industry disruption? In which areas will investment increase and decrease? Will making progr… -
22 May 2019
1166 Avenue of the Americas, United StatesOverview The term Digital is thrown around a lot in the insurance industry. Often it means different things to different people, but the common g… -
3 - 5 June 2019
Phoenix, AZMichael Fitzgerald will be a Session Speaker on Digital Transformation in Insurance: Current and Future State at this year’s IASA 2019 on 6/5/201…
Related news
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13 November 2018
Changing Models to Align Business and IT Mike Fitzgerald from Celent brings insight tightly bound with common sense. And this was demonstrated in… -
18 October 2018
To arrive at insurance’s digital destination, a new technology architecture is needed. According to Celent’s reports, The New Recipe that is Chan…