Senior Analyst
Chicago, United States

Biography

Mike brings extensive industry experience to the analyst role. Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.

Mike's research focuses on innovation, emerging technologies (blockchain, artificial intelligence), billing, business process and operations, social media, and distribution management.

Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).

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Upcoming events

  • 22 July 2018
    Lake Geneva, Wisconsin
    Michael Fitzgerald will be a speaker for the What Customers Want: Satisfaction, Engagement, Experience and More session at this year's 2018 Super…
  • 1 August 2018 09:00 - 17:00 HST (15:00 EDT, 20:00 BST, 21:00 CEST)
    1366 Avenue of the Americas, United States
    Overview: Has the explosion of new technologies, and the continual media hype caused you to question if these claims are exaggerated or if your p…
  • 2 - 3 October 2018
    Las Vegas, Nevada, United States
    Join Celent at this year's 3rd Annual InsureTech Connect Conference in Las Vegas, Nevada at the MGM Grand on 2-3 October 2018. InsureTech Connect…
  • 14 October 2018
    San Diego, United States
    Michael Fitzgerald will be a Session Speaker on Increasing the Adoption of Data Analytics in Core Insurance Functions at this year’s CPCU Annual…