Michael Fitzgerald, CPCU, MBA, PMP
Mike brings extensive industry experience to the analyst role. Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.
Mike's research focuses on innovation, emerging technologies (blockchain, artificial intelligence), billing, business process and operations, social media, and distribution management.
Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).
October 04 2017Accelerators have been in existence for some time. They have increased in numbers in recent years. Corporations and investment firms are partneri…
July 19 2017The risk of non-adoption is higher than the risk of early adoption. Insurers are encouraged to specific use cases with which to test the technolo…
April 18 2017Celent has released a new report titled Slice Labs: A Case Study of Insurance Disruption. The report was written by Michael Fitzgerald, a Senior…
April 03 2017
Celent Model Insurer 2017: Case Studies in Innovation and Emerging Technologies Innovation continued to gain traction in 2016. Changing customer…
22 February 2018
9:00 a.m. New York, United StatesDo you wonder if you are doing all you can to engage your customers? Or how others in the industry manage to do so? Join Celent and your peers fo…
27 - 28 February 2018
Toronto, CanadaMichael Fitzgerald will be a Session Speaker on AI: What's Your Plan? at this year’s Insurance Canada Technology Conference on 2/27/2018. Canadi…