Senior Analyst
Chicago, United States


Mike brings extensive industry experience to the analyst role. Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.

Mike's research focuses on innovation, emerging technologies (blockchain, artificial intelligence), billing, business process and operations, social media, and distribution management.

Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).


An Overview of Social Media

Latest reports

Upcoming events

  • 25 April 2018
    Des Moines, United States
    Michael Fitzgerald will be a panelist for Artificial Intelligence and Machine Learning at this year's Global Insurance Accelerator Symposium on A…
  • 8 - 10 May 2018
    Boston, United States
    Michael Fitzgerald will be a Panelist on The Analyst All Stars Challenge - Which Tech Will have the Biggest Impact? at this year's InsurTech Risi…
  • 14 - 16 May 2018
    Austin, TX, United States
    Michael Fitzgerald will be moderating a panel called Insurance Visionaries: Looking Ahead at this year’s Dig In Conference on 5/16/2018. Dig|In 2…
  • 20 - 23 May 2018
    Fort Lauderdale, United States
    Celent analysts will share their latest research and lead discussions at this multi-day event will provide an opportunity to learn about cutting-…