Michael Fitzgerald, CPCU, MBA, PMP
Biography
Mike brings extensive industry experience to the analyst role. Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.
Mike's research focuses on innovation, emerging technologies (blockchain, artificial intelligence), billing, business process and operations, social media, and distribution management.
Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).
VIDEOS:
Latest insights
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10 September 2018
Market forces and regulatory mandates are changing the way financial institutions operate. Channel diversification and customer expectations mand… -
13 August 2018
The data quantifies the widely recognized judgment that insurers have not sought to change the traditional business model. What is the current st… -
19 July 2018
For those who are trying to deliver innovation / digital transformation in insurance, Co-operator’s announcement that it is launching a greenfiel… -
25 April 2018
Customer-centricity, product simplification, the increasing use of algorithms, and digitization continue to pressure firms to change. In response…
Related events
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1 October 2018 13:00 - 16:30 PDT (16:00 EDT, 21:00 BST, 22:00 CEST)
Vista Ballroom Number 208, MGM Grand, Las Vegas, United States, United StatesOverview Great solutions know no boundaries, and this is especially true with insurtech. Unconstrained by geography or imagination, the startup i… -
2 - 3 October 2018
Las Vegas, Nevada, United StatesJoin Celent at this year's 3rd Annual InsureTech Connect Conference in Las Vegas, Nevada at the MGM Grand on 2-3 October 2018. InsureTech Connect… -
10 - 11 October 2018
New Orlean's, United StatesMichael Fitzgerald will be a Session Speaker on Digital Transformation in Insurance at this year’s ACORD 2018 on October 10. ACORD Connect is wh… -
14 October 2018
San Diego, United StatesMichael Fitzgerald will be a Session Speaker on Increasing the Adoption of Data Analytics in Core Insurance Functions at this year’s CPCU Annual…