Michael Fitzgerald, CPCU, MBA, PMP
Biography
Mike brings extensive industry experience to the analyst role. Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.
Mike's research focuses on innovation, emerging technologies (blockchain, artificial intelligence), billing, business process and operations, social media, and distribution management.
Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).
VIDEOS:
Latest reports
-
April 26 2018
Customer-centricity, product simplification, the increasing use of algorithms, and digitization continue to pressure firms to change. In response… -
April 24 2018
Celent recognizes four companies with a 2018 Model Insurer Award in Innovation and Emerging Technologies: AIG Discovery Insure Ladder Slice… -
April 24 2018
Celent has named the Microinsurance Catastrophe Risk Organisation (MiCRO) as Model Insurer of the Year for 2018. The Microinsurance Catastrophe R… -
February 13 2018
The pressure on insurers to become digital businesses has switched up a gear. Celent research quantifies the expected benefits and identifies pra…
Upcoming events
-
8 - 10 May 2018
Boston, United StatesMichael Fitzgerald will be a Panelist on The Analyst All Stars Challenge - Which Tech Will have the Biggest Impact? at this year's InsurTech Risi… -
14 - 16 May 2018
Austin, TX, United StatesMichael Fitzgerald will be moderating a panel called Insurance Visionaries: Looking Ahead at this year’s Dig In Conference on 5/16/2018. Dig|In 2… -
20 - 23 May 2018
Fort Lauderdale, United StatesCelent analysts will share their latest research and lead discussions at this multi-day event will provide an opportunity to learn about cutting-…