Research & Advisory
Chicago, United States


Mike brings extensive industry experience to the analyst role. Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.

Mike's research focuses on innovation, emerging technologies (blockchain, artificial intelligence), billing, business process and operations, social media, and distribution management.

Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).


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Related events

  • 26 - 27 February 2019
    Toronto, Canada
    Michael Fitzgerald will be a Session Speaker on Insurance Product Development: Managing Obsolescence at this year’s Insurance Canada Technology C…
  • 6 - 7 December 2018
    102 North End Ave, New York, NY 10036, United States
    The insurance industry continues to rapidly evolve in response to disruption. To remain relevant and profitable, insurers must take action to app…
  • 30 November 2018
    1166 Avenue of the Americas, United States
    OVERVIEW Are you wondering what other insurers are doing when it comes to managing their distribution channels? Curious about the latest techniqu…
  • 29 November 2018
    Philadelphia, PA, United States
    Join Celent Senior Analyst, Mike Fitzgerald, as he speaks on the Next Generation Customer Engagement at this year's InsurTech Symposium, hosted b…
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