2012 US Insurance CIO Survey: Pressures, Priorities—and Innovation

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16 March 2012


What is driving insurance CIOs’ priorities for 2012? How are they responding? What role will innovation play? This report provides the answers.

A new report, 2012 US Insurance CIO Survey: Pressures, Priorities—and Innovation, provides insights from North American CIOs regarding their companies’ outlooks for 2012, their projects, and the resources they will have. The report also examines how CIOs are using innovation to address these issues—by profiling seven innovative initiatives.

“Some of the technology themes are familiar: replacement of core policy administration and claims systems. Others are new: the emergence of new business/underwriting as an area with new project significant spending,” says Donald Light, Senior Analyst with Celent’s Insurance group and author of the report. “While not accounting for a large portion of current spending, some use of several emerging technologies is found in half or more or insurers surveyed, especially social media and mobile apps.”