Plotting a Course for Competing on Digital Customer Experience

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22 September 2016
The Blackwell, Columbus
  • Cultural implications of the customer experience journey
  • Identifying signature experiences to deliver
  • Finding the sweet spot for human intervention
  • Breaking down system silos to create integrated processes
  • Leveraging existing technology investments for superior customer experience
  • Speeding up cycle times and improving the flow of information across multiple communications channels
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