Bob Meara is a senior analyst with Celent's banking practice and is based in Atlanta, Georgia. His research focuses on the branch and ATM delivery channels, omnichannel delivery and check and cash payment processing technologies. A well known authority on remote deposit capture, Bob has led multiple consulting engagements involving financial services hardware, software and the impact of self-service on branch banking.
Before joining Celent, Bob was the director of product marketing at Alogent. In this role, he positioned and launched a series of Check 21 payments solutions.
Prior to Alogent, Bob also held positions in marketing and brand management at BellSouth, Hayes Corporation, and Procter & Gamble in addition to being a commissioned naval officer.
Bob earned a Bachelor of Science in Applied Physics and Electrical Engineering from Case Western Reserve University.
August 06 2018Celent conducted two surveys earlier in 2018 among banked US adults to understand when and how consumers prefer in-person engagement with their f…
June 13 2018Small institutions have a measurable customer service advantage over big banks in many areas. They can't afford to rest on their laurels, however…
May 22 2018Video tellers won't be the face of branch banking anytime soon. Assisted self-service remains a polarizing topic in retail banking, with fewer de…
Delivering Excellent Customer Service: When and How Consumers Prefer In-Person Engagement and What it Means for BanksMay 16 2018In chasing digital, many banks are underestimating the strategic importance of the branch network for delivering the kind of engagement that ceme…
11 - 13 September 2018
TexasBob Meara will be a session speaker at this year's CSI Customer Experience Conference in Texas on September 11.
24 - 27 September 2018
New York, United StatesFinovateFall is returning to NYC! Join us for three days of wall-to-wall fintech activity, featuring Finovate’s signature combination of fast-pac…
26 September 2018
WebinarBob Meara will be a Session Speaker on Consumer Engagement Preferences – Getting Past the Digital vs Physical Debate Webinar on 9/26/2018. Branch…
6 - 9 November 2018
Las Vegas, NV, United StatesBob Meara will be a Panelist on Case studies: Maximizing the Cost-Effectiveness of the Cash Cycle in Retail & Casinos at this year’s Anti-Counter…