Overview
FIS Touch-CX is a centralized, enterprise-based software as a service (SaaS) and platform as a service (PaaS) offering that brings all of the touchpoints between you and your customers together. It provides consistency across all communications, real time or batch, regardless of delivery channel. FIS builds this comprehensive customer communication management (CCM) environment based on your unique needs, and TouchCX has the ability to integrate seamlessly across all your existing products and solutions.
Key Features
Touch-CX can be the hub that brings together multiple parts of your organization, empowering you to fully engage your customers across every channel, enhancing their experience, and building loyalty for your institution. Touch-CX provides:
- Unified templates
- Consistent communication interfaces
- Automated communication personalization
- Rules-driven content
- Open APIs that interact with your banking core
- CRM, and other mission-critical systems of record
Key Benefits
The benefits of a unified, comprehensive customer communication solution are significant, and include the ability to:
- Provide a seamless customer experience, unifying content across multiple systems through our APIs and data-integration tools.
- Works within our infrastructure and use our intuitive tools to create your own unique campaigns that can be repeated and customized across the organization
- Review, approve and control all content with versioning capabilities, audit trails, usage tracking, compliance, and reporting.
- Create content changes in real time in just minutes. • Deliver the right message at the right time through the right channel to your customer, with messages personalized to the specific interaction.
- Leverage data assets to enrich your communications that drive a personalized contextual customer experience.
- Build and strengthen customer relationships to gain loyalty and grow your business.