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EFS IVR

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Overview

Leading financial institutions use ENACOMM’s hosted IVRs to provide their customers with truly intelligent self-service. They also rely on ENACOMM’s strategically located, fully redundant, PCI compliant data centers to deliver unparalleled uptime and security with 24 x 7 monitoring. With an ENACOMM hosted IVR, you will receive all the tools and the talent you need – without the capital costs. Plus, with a hosted IVR there is no need to manage and administrate the IVR - and no expensive upgrades to buy.

Key Features

  1. • There are no upfront expenses
  2. • No installation fees
  3. • No expenses for IVR hardware, software, or speech recognition
  4. • Lower total cost of ownership
  5. • Co-location facilities, including rack space, power, cooling, physical security, and network connectivity are provided
  6. • Reliability – ENACOMM Network Operating Centers provide 24 x 7 monitoring
  7. • Platform – hardware, software and OS patches, updates, and upgrades are provided and installed as required
  8. • ENACOMM ViA IVR reporting portal and optimization services are available
  9. • Full hardware and software redundancy across multiple PCI ROC certified data centers – DR is “baked in”
  10. • Call spike protection – up to 25% burst capacity is standard

Key Benefits

ViA and Engage are two of ENACOMM’s best-of-class software suites. With Engage, you can quickly manage and configure your IVR – without extensive training. ViA provides a robust analytical and reporting platform to help you take control of all your customer interactions.

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