Tom Scales, CLU, ChFC, FLMI
Biography
Tom has a dual role at Celent. He leads the new Health practice, initially focusing primarily on US payers. He is also an active member of the Life team, drawing on his Life background. His research focuses on operational best practices, real-world case studies and the application of vendor technology. His particular passion is to challenge insurers to move faster in innovation as well as operational and IT transformation. He also leads a broad range of consulting projects, such as transformation project health checks, Deep Dive strategies for both insurers and vendors, and a variety of system selection projects.
Tom has been in the industry for over 30 years. His early background was in the vendor space with roles ranging from technical, to implementation, to sales support, including leadership roles. More recently, he held senior leadership roles in the industry, including both COO and CIO at Crump Life insurance services, followed by the same roles at Transamerica Life insurance. Most recently he led a 500+ sales organization at insurtech startup Health IQ across Life, Medicare, and P&C.
He is a regular speaker at industry conferences. He holds his Bachelors in Computer Science from Rice University.
Latest insights
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22 March 2023
One of the largest technology investments that will ever be made by an insurance company is replacing their back-office system of record. The po… -
19 March 2023
This report in the Health Policy Administration series focuses on the perceptions of the insurers in their vendors. In the lead report, Celent s… -
27 December 2022
We recently conducted our first executive roundtable since Covid.A momentous event for us! These invitation only events are for insurer executiv… -
21 December 2022
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