Tom Scales, CLU, ChFC, FLMI
Biography
Tom leads health research across the Americas, in addition to supporting life insurance clients. His research focuses on operational best practices, real-world case studies and the application of vendor technology. His particular passion is to challenge insurers to move faster in innovation as well as operational and IT transformation. He also leads a broad range of consulting projects, such as transformation project health checks, Deep Dive strategies for both insurers and vendors, and a variety of system selection projects.
Tom also leads the Health practice in the Americas.
Tom is an industry veteran. His early experience was primarily with vendors, in a broad variety of roles from the most technical to sales and marketing to executive leadership. Later in his career, he led operations and technology for Crump, the nation’s largest life and annuity brokerage. He led the operations and technology organizations at Transamerica, for their US Life insurance companies, including both agent and worksite companies. Most recently he led sales and operations for insurtech startup Health IQ.
Tom is a regular presenter at industry conferences.
Tom has a Bachelor of Arts in Computer Science from Rice University.
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