The Slow Wheels of Progress: Branch Transformation Panel Series Part 7

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
29 September 2017
Bob Meara

Amidst a bevy of competing priorities, banks are moderating their view of branch channel transformation.

Key research questions

  • What does branch transformation mean to US financial institutions?
  • Where are banks in this journey, and how long will it take?
  • What is the likely end game?


Two years following Celent’s inaugural Panel, we look anew at where US financial institutions are in their journey to transform the branch channel.

This is the seventh in a series of reports based on Celent’s Branch Transformation Research Panel. The purpose of the effort is to look deeply into the objectives, priorities, risks, barriers, and likely outcomes of the growing trend that is branch channel transformation in North America. Panelists were recruited among Celent clients and nonclients alike. This survey is largely identical to the inaugural survey conducted in April 2015 with the objective of understanding the extent of progress made over the past two years. The research shows that while banks have made progress (particularly in the human capital realm), much work remains — three to five years’ worth, according to the research panel.

Subscription required

Access to this content requires a Celent research subscription.

Subscribers should sign in to access this research.

If you are not a subscriber, register now or contact us to find out more about our subscription options.

sign in or sign up to read more

Insight details

Retail Banking
Subscription(s) required to access this Insight:
Banking, >>Retail & Business Banking
Insight Format
Geographic Focus
North America