Corporate-to-Bank Integration: The Need for a Hybrid Approach
Key research questions
- Why are unattended corporate-to-bank integration channels a critical component of the corporate user experience?
- What are the trends driving investment in corporate-to-bank integration channels?
- How can banks offer more connected, collaborative, and intelligent integration channels?
To cope with the increasingly hybrid world of corporate to bank connectivity, banks must offer a full range of attended and unattended digital channels, tailored to a corporate’s specific business processes. While much of the attention is on corporate digital portals, banks looking to attract larger clients should turn their attention to unattended channels.
Multinational and large corporate clients expect host-to-host file integration and SWIFT network connectivity. However, many banks struggle with implementation challenges such as ease of integration, file formatting issues, testing procedures, and security protocols and procedures. The prevalence of multiple messaging standards makes file translation a critical component of corporate-to-bank integration, enabling straight-through-processing into corporate TMS and ERP systems.