Top Trends in Retail Banking: What to Watch for in 2018

Celent will help qualify your requirements and introduce you to the vendor
Spotted a missing vendor? Use this form to alert a vendor to the Celent service
Create a vendor selection project & run comparison reports
Register to access this feature
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
6 March 2018
Daniel Latimore

Separating the hype from the reality

Key research questions

  • What trends are most profoundly affecting banking today?
  • What are the implications for banks?
  • What are the best next actions for bankers and their partners?


Celent’s current edition of top trends in retail banking explores the issues that executives at banks and credit unions of all sizes should be aware of. Some are cutting edge, while others have been persistent over time. Who knew a year ago that AI would garner so much attention? That chatbots would make so much progress? Or that open banking would be a thing?

It's been a tumultuous year in banking, with new technologies and techniques rapidly gaining traction. What areas should bank technologists focus on in 2018?

Our analysis is high-level and aims to provide a quick perspective and the most salient technologies affecting banking in 2018. Our insights are built off research we’ve conducted, conversations with banks and credit unions, and demonstrations and interviews with vendors. Deeper dives can be found in companion reports; here we’ll answer three burning questions.

sign in or register to read more

Insight details

Content Type
Innovation & Emerging Technology
Asia-Pacific, EMEA, LATAM, North America