Insurance BPO in the Future: Five Ways to Add More Value
Celent is working on a series of reports on outsourcing, including IT outsourcing (ITO) and business process outsourcing (BPO). The reports include market trends and a vendor spectrum. Some of the readers of this blog are likely participating in the vendor side of the research. As part of this arc, we also plan on updating our research that surveyed insurers on their views on the use of BPO (shameless plug #1: If you’re interested in participating in the survey, contact me ; the more participants the better).